May 23rd, 2008

wth, Dunkin' Donuts?

I know that this is nothing compared to what some of you have experienced, but it really bugged me.

I've been watching what I eat and drink lately, but decided to treat myself to an iced latte earlier tonight. So, I pulled into the Dunkin' Donuts drive-thru and got up to the panel. I'd been sitting there for about 15 seconds when I hear the speaker come on.

"Who are you looking for? Jenna? Hold on, I think she might be on her break, let me look. Jenna? Hey, Jenna, your sister-in-law's here to see you. Okay, she'll be right out yeah, what do you want?"

I was a bit thrown off by this, but recovered quickly. I said "Hi, um, I'd like a medium iced mocha latte with sk-"

"What, a medium caramel latte?"

"No, a medium iced mocha latte please, wi-"

"Yeah, okay, whatever, drive up" and the speaker turned off.

I was pissed off about that - I mean, I wasn't told my total, or asked if there was anything else I'd like, or even given a chance to finish my order. I was going to say something when I got to the window, but there was a line forming behind me and a different girl on the register (and actually friendly too) than the one who took my order. least the whole milk will help me get rid of it faster.

I'm sorry, I should've clarified - the person who was there to see Jenna was someone inside - the turned on her headset WAAAY before acknowledging me.
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