May 12th, 2008

smileyKD

(no subject)

 Hi!  Just browsing around and thought I'd join this community since I have a recent story to share.  I am also a longtime member of the customerssuck community; I have worked in retail for a little over ten years.  That is how I know that I got bad_service last week at Tim Horton's.

So I saw this ad for a brownie cappuccino yummy frosty thing, and decided that I needed one on the way to work one day.  I pull up to the drive-thru, place my order, and pull up to the window.  Total was $2.75...all I had on me was a one-dollar bill and a fifty.  So, I fished out 75 cents, handed the $50.75 to the smiling cashier, and he hands me back nine dollars.

*pause*  Okay, I could understand if you thought I gave you a twenty, you probably get those a lot more than fifties.  But really - even if I handed you a twenty, my change would have been eighteen dollars, so where did you come up with a random nine dollars?!

So I tell the guy, "Oh hun, I gave you a fifty."  He looks at me and says "For real?"  *thinking 'yeah man, for real!'*  I said "Yep...I should have gotten $48 back."  Of course he has to call over his manager to open the drawer...of course, there is my fifty, sitting right on top of the twenties...manager lady counts change and hands it to me again.  First mistake?  I get 75 cents back.  2nd mistake?  She gives me $44.  I put my car in park, made silent, 10-second eye contact with the smiling manager and smiling cashier, then said, "Listen.  The total was $2.75.  I gave the cashier $50 and 75 cents.  My change should be an even $48.  Let's try this again."  Manager lady's face turns FOUL, cashier's face remains confused-looking, they look at my receipt and then she announces:  "Ma'am, I'm going to have to count his drawer down and figure this out.  If you'll please come inside."

At this point, I have 20 minutes before I have to punch in for work, and it takes approximately 15 minutes to get from that particular Tim Horton's to my work, so I figure it will be worth being late if I get to tell my boss a story about bad_service (she loves that kinda stuff).  I go into the store, wait for manager lady to count the cashier's drawer down, and she comes back with $47.75.  Quickly realizing that this isn't going to get any better, I say "You know what, please learn to count.  Give me my drink so I am not late for work."  

I am driving up the hill to work (5 minutes late), take a sip of my drink, and realize that there is NO COFFEE in it.  Just brownie bits, the base creamy stuff, some ice, and that's it.  No coffee.  No cappuccino blast. 

Needless to say, I have relayed this story to corporate, and I'll never go to Tim Horton's again.  I'd rather pay $5 for a Starbucks - tastes better anyway.
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failboat

Comcast (And I'm sure you all are SO surprised to see their name here. Not.)

I recently moved and cancelled my service at my old home around April 12.

When I cancelled our account in MD, the guy asked me if we had any of their equipment still. I didn't know, so I asked him to look at our account and see. He did, and pronounced us ok. My husband takes care of the TV/cable/internet hookup stuff, and I have no idea what of it belongs to us and what doesn't. So, I thought we were all right.

I opened my mailbox today to find a letter from a collections agency. Comcast sent us to collections over the cable modem that we still have.

I gladly would have sent back the modem had I known that it belonged to them. I had no idea that the cable modem that we had belonged to Comcast. It's not like it would have been difficult to send a letter and let us know of the error. Our old address forwards, plus when I paid the last bill, I gave them our new address AND phone number.

I was just very annoyed that it was barely a month and they sent us to a collections agent like we're deadbeats or something.

My husband is going to call both parties tomorrow and try to get this straightened out.
Drawing (Fall Girl)

Was I being bitchy?

I'm not sure if this is bad service or me being a customer suck. I need help in deciding. Keep in mind I was fed up by this point when it happened so I'm not sure if I was speaking out of anger or what.

Anyway it went like this.

I normally go to this eyebrow place that is about a five minute bus drive from my house. Really my only days off to go out and do stuff are on Mondays (today). So when I need my eyebrows waxed every two weeks I make the trip down there by bus (I don't have my own car). Today it was POURING outside. And I mean pouring. Not even my umbrella held up. But I knew if I didn't get it done I wouldn't get it done for another three weeks since I am booked up with appointments.And seeing as I have to deal with people all day long, I want my eyebrows perfect. Now a background on me is I freak out about my eyebrows. Yes I am one of 'those' women. They have to be perfect. If they start growing back I have to rush to the eyebrow place on my day off to get them done. So I wait for the bus in the pouring rain. And when I get there it is WELL into the middle of the day. There was no reason their wax machine thingy shouldn't have been on and running and I don't know...melting wax? If I had come early in the morning I would expect to wait but not in the middle of the day. So I get there, I am the the first since everyone is pretty much at work right about now and what few people there are, are just getting their nails done. She makes me lay down on the table. She preps my eyebrows by putting baby powder on them, etc. THEN she turns around to get the wax and see's the machine is not plugged in. So the wax is...not melted I guess? She curses under her breath, then runs out of the room to get her manager who comes over and swears. Then says in front of me, to her co-worker, like I'm not there, You'll just have to tell the customer to come back tomorrow.

Keep in mind I CANT come back tomorrow. I can only come back next week. I inform them this, then they tell me, it's either come back tomorrow or wait for an hour. I can't wait for an hour I have errands to run. And by the I'm done they will be closed. She tells me she can't help me. I ask her why they didn't prepare for this first thing in the morning. She tells me someone was lazy. That's it. No, I'm sorry, no nothing. Either come back tomorrow or wait. So I say I can wait, if I push back what I have to do, but if I wait for an hour and it is an inconvenience to me, it should be free. She tells me no. There is no way they can do that. So I am thoroughly pissed off by now and tell her nicely that It should be free if they are making me wait so long . Again she says she can't help me. Still no "I'm sorry." No, come back next week and it's on the house...nothing. So I storm out and go to the place across the street who doesn't do as good a job but at least they are cleaned up. Which is what I need right now..

So was I being sucky and taking it too far, or was this bad service? Please tell me. If I overreacted I will go back and apologize.

EDIT*** Ok I understand I was being on the bitchy side of things. Thanks guys!
ventura

Oh, the fabulous letter format.

Dear Local Domino's Pizza Place:
I know it wasn't on purpose and you really couldn't have known, but please make sure that the only ingredients that end up on the pizza are the ones that are supposed to be there. If I hadn't noticed that piece of pineapple on the slice I was about to eat, it could have been very bad. Anaphylactic shock =/= fun times.

Yes, I know it's a weird thing to be allergic to. But just like bee stings and peanuts, it tends to be one of those allergies that makes you die. You'll notice the pizza I ordered wasn't Hawaiian? If you had a peanut allergy and ordered a turkey club sandwich, you'd expect not to find any peanut butter on it, right? I would appreciate the same courtesy, plz.

Now I know it was probably an honest mistake... it was just the one piece, it probably got stuck to an employee's glove and slipped off while making my order. But please to be being careful! Weird allergies DO exist, and now you've made me so paranoid about what's ending up on my pizza that I'll likely never order from you again. So either teach your delivery boys how to administer emergency tracheotomies, or watch. Those. Toppings.

Glad to be breathing,
your former customer