April 22nd, 2008

  • sus7

Discover Card

I recently applied & was approved for a Discover card. I received the card & activated it 4/16. During the activation process the customer service rep asked me if I would like to hear about the Discover Payment Protection service, & I said yes; when they finished describing the benefits, they asked me if I would like to be enrolled & I said no. The customer service rep said they understood and they would send me additional information about the program in case I wished to reconsider and enroll at a later time and date, and the call ended.

I get my mail today and what do I receive, but a letter from Discover thanking me for my participation in their Payment Protection plan. I immediately call the 1-800 number on the back of my card & reach a rep who sympathizes with me & transfers me to a department to get the issue taken care of; as soon as that department answers the phone and I start describing my problem, I am disconnected.

I call back, get a different rep in a different state, & they transfer me to a higher-up department; this time I speak with a supervisor who says I am still not speaking to the correct department, & they transfer me to a recording that says "The number you have dialed is incorrect" & again, I am disconnected.

I call in a third time & get another rep in a different state. This rep can see the notes from the first two reps in my account, & the time stamps on them; he can see that he is my third call in about ten minutes. This rep transfers me to the correct department, finally, but neglects to tell me that this department, out of every department in the Discover Card network, keeps certain business hours, & that I am outside these business hours. I get the recording giving their business hours and hang up.

I haven't even used my Discover Card, haven't even taken the activation sticker off the front yet, and the service has been shitty.

But I need both pieces...

Backstory:  I'm in the SCA and a beginning fencer.  Our fencing instructor insists that female fencers wear chest protection.  So, myself and my friend both ordered chest protectors from athleticarmour.com.  The one we ordered was a two piece protector consisting of a sports bra-like cover and a plastic insert that fits inside the bra part.  On their website it was stated (in a section marked "IMPORTANT", nonetheless) that the maxiguard was "sold as a set, maxiguard cover and maxiguard insert".  And it was a good price, so we ordered it.

One week later, both my friend and myself got a package in the mail.  It contained the insert alone.  I called athleticarmour.com and was informed that nope, those are sold seperately.  I had to walk their rep through their own website and have her read aloud the part maked "IMPORTANT" to which she replied "oh...I see how you thought they were sold together".  I said "yes, because it says so in the description on your site."  She told me she would have to contact the manufacturer and get back to me.  I tried to call her back the next day, and the day after that and was told she hadn't heard anything by the person who answered the phone.  In the meantime, my friend was also calling them to find out why she got a plastic boob-shaped plate and nothing to put it in.  She was hung up on once, put on never ending hold and finally escalated.  The person she talked too told her "oh god, I'm sorrry, I'll get that other part right out to you."  Three days later, I heard from the girl I talked too.  Nope, sorry, the parts are sold seperately, the website was wrong, but they'll send me the bra part at their cost, and refund shipping for the insert.  And the website has been changed to show it the correct way (they actually took the entire thing off completely).  I'm a bit annoyed at the whole thing, partly because of the tone of the people I talked too.  They were condescending and acted as if I could not read the description of a product, while it was their website that was incorrect.  So now, I'm out more money, and I've had to miss fencing several times.  I'm waiting to see if my friend gets that bra part at no change and if she does, I'm going to throw a fit.  I guess perhaps "sold as a set" really means "sold seperately" in some form of english with which I am not familiar.
I would really not recommend ordering from atheticarmour.com.  Just in case there are other items which their sales staff are not familiar.
  • Current Mood
    annoyed annoyed

Bad Service From The Eye Exam Place

Beneath the cut because I know this will get long.

I am due for a pair of glasses. The last time I went, I went through Wal-Mart. Though the service was alright, I was disappointed it took them two months to get my contacts in.

Now for the new suckage

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I really want those frames but I wonder if it is worth the headache of going back in to get them.
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