(no subject)
Two of my student loans are handled by ECSI. On 3/15, I made a payment via their website. On 4/01, another payment was made, drawing the money from my checking account without my authorization. I contacted customer service about this. The following exchange was carried out via email. (Primarily because I first noticed this after their office had closed for the evening, so I sent a message via the contact form on their website.)
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ETA: I just got an email from a third person who says "Please provide your cell phone number and work number so I can check the phone logs that day to verify you did not call or no one called from
those phone numbers. I have checked against the number on your account (home I assume) and that number does not appear on that day. We take all situations like this very seriously but until I can be sure that you are not the one who called there is little I can do." Ugh! Why not just take me at my word that I did NOT call you?
YES! And while I was typing the above, I get the following response: "It appears to me that this had to be an operator error where they must have pulled up the wrong account if you did not call to change anything. I don't know what else would explain this situation. I will speak to the rep today to see if they can recall anything regarding the possible mistake." Finally, we're getting somewhere.
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ETA: I just got an email from a third person who says "Please provide your cell phone number and work number so I can check the phone logs that day to verify you did not call or no one called from
those phone numbers. I have checked against the number on your account (home I assume) and that number does not appear on that day. We take all situations like this very seriously but until I can be sure that you are not the one who called there is little I can do." Ugh! Why not just take me at my word that I did NOT call you?
YES! And while I was typing the above, I get the following response: "It appears to me that this had to be an operator error where they must have pulled up the wrong account if you did not call to change anything. I don't know what else would explain this situation. I will speak to the rep today to see if they can recall anything regarding the possible mistake." Finally, we're getting somewhere.