April 10th, 2008

swine flu


Previous post made me want to complain about this, haha.

So I went to Macy's today... Yeah, I already know I'm going to get a bunch of "This is why I don't shop at Macy's!" comments but I've never had crappy service at either of the ones around here. Today? I don't know what the hell was wrong with everyone on shift today, but by the end of it I was pretty pissed off.

First off, my friend and I tried some things on and we both had things we didn't want. So as we're walking out of the fitting room there's a rack there and an employee standing next to it putting something on a hanger. Since she was directly in front of the rack (meaning I couldn't reach it) I said hi and held a few things out to her as she put down the hanger she was holding. She didn't look at me and all and walked past me into the fitting rooms. Nice.

Then I went over to look at shoes. In the entrance to the back room (where all the shoe boxes are) there were three employees sitting around talking REALLY loudly. They were loud and clear from the other side of the section. And because I'm actually looking to buy a pair of shoes (not just browsing) I'm picking things up, checking prices, etc. Not a single one of them looked my way the whole time, even when I was looking at a table right next to them. I was mostly annoyed because I noticed two other women who had been helped (they were trying on shoes) nearby. I looked around the entire section without them saying a word to me, but I guess it didn't matter because I didn't find any shoes worth trying on anyway.

And neither of those are so bad (not really worth a post here) if it wasn't for what happened when I was trying to check out. I walk over to a set of registers where three (THREE) employees are standing around talking behind the counter. My friend and I walked up and I stood in front of the register that was on, set my purchase down, set my purse down, and took out my wallet. They did not say ANYTHING to either of us. Kept talking, glancing at us a few times, for quite a while. I mean, a couple of minutes. Long enough that I read every sign and advert around the register, looked around at some of the china on display behind them, talked to my friend about the water bottles that were for sale, looked at the pictures on the gift cards. I started to feel really uncomfortable after a while because it was getting to be much longer than is reasonable. Then one of them finally walked up to the register and picked up the dealie to scan the tags, when the other one goes "Wait, where's my bag?" and the one about the ring me out stops and turns around to look for the other woman's purse with her. After they found the bag (sitting on top of the counter in plain sight) she finally rung me out in less than thirty seconds. Then I got the hell out.
hanson: 1440 hours in my day

(no subject)

Recent posts about cashiers who won't talk to their customers reminded me of this. Let me say first that I tend to have some anxiety dealing with cashiers sometimes. The small talk they try to do makes me nervous and I just don't know what to say. So if I walk up to a cashier to pay, I'm probably not going to do more than smile and hand them my items. I'd rather wait for them to speak to me first before I can talk to them without my nerves getting the best of me. If that makes me a sucky customer... well, there's not so much I can do about that without some psychological help, I suppose.

That being said, one day I went to Sears. I found a pair of jeans that I wanted to buy, so I went up the register. There was one cashier and when I walked up she was writing a few things down in some sort of book. So I stand at the counter for a moment, holding my purchase. I don't set them down yet, because I'm waiting for her to say "I'll be with you in a moment" or something along those lines.

She says nothing, and I'm certain she has seen me, because she isn't exactly leaning over her notebook in such a manner that someone standing right in front of her register is completely invisible to her. So I wait.

I'm not sure how long I waited, but long enough for the friends I was shopping with to come by and ask me what was taking so long. I move off to the side and tell them that the cashier hasn't noticed I'm there, and they suggest that I put my items on the counter where she will have to acknowledge them.

I shift a little closer to the register... still no response. But! Another cashier is coming to save the day. Or so I think. He proceeds to stand behind the other cashier and look at what she is doing. Then he looks directly at me, right in the eye, and says... nothing. Doesn't appologize for my wait, doesn't suggest to his co-worker that she should help me, doesn't offer to help me himself (and there was a second register). Nothing.

I finally decided that I would have to take some action of my own if I was ever going to pay for my jeans, so I placed them down on the counter, loudly. The cashier finally looks up, and rings me up. Without. One. Single. Word.

I'm not sure the jeans were even worth the bother.

(no subject)

This is my first time posting. And I don't have a specific bit of bad service, but I have been reading a lot of posts about employees ignoring customers. This just irks me. I'm sure it's happened to me a couple times, but I usually brush that stuff off after a while.

I can't believe how many people in retail/food service have never heard of the concept of CUSTOMER SERVICE! As a retail employee, if I am chatting with a co-worker, and a customer walks in, I stop mid-sentence to greet the customer and ask if I can help them. Partly because I view customer service as important, and partly because I don't want to offend any customers(my co-worker and I talk about politics on occasion).

I mean seriously, Customer Service 101 is: "Always acknowledge the customer" If you are busy, you at least tell the customer "I'll be with you in just a moment" or something tot hat effect.

OH! I just thought of a bad_service! It didn't happen TO me, but WITH me. My first day at Kinko's...I am assigned to do some self-serve/greeter/cashier training with this girl, we'll call her, "J". She seems nice enough, and we start talking about customers, the copy machines, how they work. I was given a checklist of stuff to go over. I keep trying to get her to answer the questions I have related to the checklist, but she doesn't really get to it.
Fast forward to a customer interaction. We are walking to the production area when a customer comes in. She goes to ask a question and J turns, gives this rude glare and says "I'll be right with you" and a snotty tone.
I told an AM about it and apparently, they have had problems with her before and have had complaints. The whole day of my training was full of her being rude and snotty to customers. I felt bad too, because I was shadowing her and felt that the customers thought that I was also rude by proxy or something. I tried to keep an apologetic look the whole time. The AM said that it makes her have a good opinion of me because I was able to recognize bad customer service. =)
...J got fired not too long after that.

So yeah, just thought I'd share.
  • blarrg

Dry Cleaner Suck

A week ago, I went to the dry cleaners and asked if they hem pants, how long it typically takes and how I should measure my pants to indicate where I would like them cut.
She said yes, two days and if I wanted to, I could bring my pants there, try them on in the back and she would assist me with the measuring.
I said that was perfect.

I come back a few days later (aka yesterday) with my three pairs of pants.

I ask her (the same woman) about going into the back and getting help with measuring and she says no and that I need to pin them myself.
I thought that perhaps I heard her wrong the first time, so I then just cut to the how I should do the pinning myself.
I tell her I don't know how and I don't have any pins. She shoves some pins in an envelope and says just pin up one leg of each pant to where you want them cut and come back.
I thanked her for the pins, went home, pinned one pant leg on each pair of pants and my boyfriend said he would drop them off on his way to work this morning.

He woke me up a half hour ago, to tell me that this same woman (he was with me the first time I went) told him that I pinned the pants wrong and that they have a place in the back where I can get measured and assisted with pinning. I now believe this room exists in the back only when it's convenient for her.

Argh. Apparently she gave him this big lecture about how to pin pants, as well. Apparently with cuffs, you have to do it a certain way and there is a precise method to pinning pants and blah blah blah. He kept trying to get out of the conversation, knowing it was making him late for work.

Time to get pinned up by this person who will probably give me the same lecture; ideally, I won't make an edit to this post updating on more suckage

ETA: My boyfriend left my pants with her, so I could go in today and get them done. I definitely already feel that this is a bad sign and that I should go someplace else. I'm going to go in and see what happens..
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