April 9th, 2008

Kitty Vader

Call Centers

EDIT: I'm sorry I even brought it up. And that's sincerity, not sarcasm. If I'd realized there would be so much debate over it, I would have kept it to myself. Thanks to the people who have agreed with me, apologies to the people who didn't. I don't think I'll be posting here anymore either. It's not worth all the negative energy and bickering.


And for the sake of having a bad service in my post:

Does anyone else think that it's terribly bad service for call centers to employee people whose first language is NOT the language they're going to be working with, and not bother to try and teach them the language at all? I'm not saying that these companies should pull out of foreign countries, but it makes things really frustrating for the customer when they can't understand what the hell the call agent is saying.

Example, I got a call from MBNA (Mastercard) yesterday. As is usually, the girl who called me was foreign with a very thick accent - I think she was Indian, but don't quote me on that, as I'm bad with accents. Point being, I tried and tried and tried for almost ten minutes and I could not figure out what the hell she wanted. She was being polite and everything (um...I think), but out of every ten words she spoke I may have caught one. I told her I was having a hard time understanding and she slowed down, but it didn't help at all. If I didn't know better, I'd swear to God that she was speaking her own language and just throwing an English word in every now and then. Eventually I had to say, "Look, I'm really sorry, but I'm having problems with your accent and can't figure out what you're saying so can you please just take me off the call list?" (I'd be meaning to get this done since they call me WAY too often trying to sell me crap I don't want.) I'm FAIRLY certain that she agreed and I managed to catch the words "good day" before she hung up.

All and all I just thought it was ridiculous. I mean, she was obviously TRYING, I'll give her that, but it was also obvious that she hadn't received a whole lot of English training. It makes me mad because it's disrespectful to both the customer AND the foreign agents. I bet nine times out of ten, when that girl calls someone and they can't understand her, she either gets hung up on or yelled at because so many people just don't have the patience for that stuff (or are jerks).
  • bashou

Mod post: Complaints about other comms

aishira banned for her good-bye edit to her post.

edit: goddamn macbook. This post isn't ready, and is being edited at the moment.

Meanwhile feel free to poke fun at me.

Okay, we've had two posts recently that have complained about outside communities at LiveJournal. This is not against the rules,* however, they're not really businesses, and the posters of those communities aren't there to render you services.

It could be argued that moderators may give bad service, but comms such as bad_authority and mock_the_mods may be more appropriate venues, especially when it comes to our parent communities (co_workers_suck and customers_suck). With the make-up of this comm, posting grievances about bad_service's parent communities is pretty much asking for flames and snarking.

With that in mind, should complaints about other LJ communities and/or moderators be considered off-topic here?

*Complaints about LiveJournal and SUP should be directed at LiveJournal/SUP, not posted here. SixApart's post-LJ incompetence is now fair game.

Hair Straightener Woes

Last week, my friend N told me that a local hair care store was selling a very good hair straightener with a 10 year warranty for half-price. I immediately went to go check it out and bought one. Unfortunately, while N's worked a treat mine would randomly shut off and after using it twice completely shut down and would not heat up. I hadn't dropped it on the ground or spilled water on it, so I assumed it was just a dud and I could get a replacement.
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Edit: Found the company website with an e-mail, and I'm going to send a complaint off:
When in doubt > Taylor

Minor Annoyance

When I'm in your store to trade cash for an item, I expect a cashier to acknowledge me and do their job while I'm standing in line.

I personally DON'T like when people are SUPER chatty and overly friendly or whatever, and I really really don't like when people ignore me completely. I'm a Libra so I guess I'm all about balance, and I think a polite HiHowAreYouDidYouFindWhatYouNeed or something similar is perfect. If you're overly friendly or whatever I certainly don't consider it bad service, just a personal annoyance.

However, I do feel that the ignoring bit IS bad service.

LOVE Wal-mart. Will not go back to this location again though. My sister's car broke down today so I've been taking her where she needs to go while still trying to do my stuff. I have been job hunting for months and finally got one today, and was told I needed khaki pants to wear. Dropped my sister at her bf's place and hit the nearest walmart. Walked in, found my pants and then an open lane.

Her: Looks at me.
Me: *smiles* Hi
Her: *turns back to co-worker* blah blah blah blahblahblah McBlahBlah So I said Blah blah blah
Me: *non-confrontational* *stands there, akwardly*
Her: *turns to my pants* *fiddles with pants* *sees barcode, looks at tag where the size is located* (I wasn't in her head so I can't say WHY she looked at that tag too, but I thought it was a bit rude if she was just curious or whatever)
Me: *feels akward and fat*
Her: BLAHBLAHBLAHBLAHBLAHBLAHBLAHBLAH *has trouble ringing pants up because she's not paying attention*
Me: *pulls out $10 bill because the pants are $9 on sale*
Her: *finally rings them up*
Me: *moves money closer to her as if to, oh I don't know, PAY for the item!*
Her: *ignores* BLAHBLAHBLAHBLAHBLAH *looks at money* *ignores* BLAHBLAHBLAH *looks back at money* *takes it*
Me: *wants to leave*
Her: *tries to push cash button* *pushes it repeatidly* BLAHBLAHBLAHBLAHBLAH *finally realizes she needs to hit TOTAL first, THEN cash*
Me: *barely waits for change to be DROPPED somewhere close to the vicinity of my hand* *grabs bag and leaves*

Aaaand because I like leaving things on a positive note, To the Home Depot People right across the street that I was in moments before WallyWorld: Thank you. I hate going into places like that because I almost never have a clue what's going on, what I need or where to find it. I'm usually not in there for me actually. But I needed a key made today and there wasn't a person at the Key-Making-Station, and the self-checkout dude not only was uber polite when I asked him to locate someone for me, but let me know they were on their way, and made polite but MINOR conversation so that I was not bored waiting for the dood to come from the complete opposite side of the building. Thanks for making my short visit a pleasant one. Sorry the Wal-mart dork killed the great mood you put me in.