March 17th, 2008

Damn you AT&T

I can't go into too much detail without disclosing my company (who is still dealing with all this mess)

Late last year we contacted AT&T about a change to one of our long distance lines. They messed it up because someone over there went off of our billing instead of off our order. Not a big deal, we went without because we could.

Recently we needed to do a change to all our long distance lines. We specifically mentioned the issue we had last year, and they assured us everything would be peachy. The day before everything was supposed to be done they call us and tell us that they messed up and used the billing for specifications instead of the ORDER again! This time it affects our operations, and we are still dealing with this. Our company has a large amount of 800 numbers that are with AT&T, and our billing doesn't reflect the techy specifics. However the order did, and the representatives we have should have made this go smoothly, especially since this had happened before and we warned them about the difference between the billing and the order.

I guess the only thing we can be thankful for is that they called us to let us know the day before the scheduled switch, as opposed to the first time this happened we didn't find out until we tried to use the line and then called them when it didn't work correctly.

My network admin tells me that AT&T used to be really good until SBC bought them out. I guess I am just baffled that the order was ignored (lost, folded into a paper airplane, used as tissue.)

Before anyone jumps on, billing is very basic information that is set up for $COMPANY. If $COMPANY doesn't have anything specific added, this information is fine. If $COMPANY has technical specifics like ours (due to our ubercool phone system) those specifics are found in the ORDER we place when we make changes. These specifics must reside somewhere in AT&T land, however AT&T must not know where they keep that either.

Arcata Ca, Valley West Subway

If you live in Arcata California and have ever gone to the Subway next to Ray's in the Valley West area, beware the girl with the long, strait brown hair. She's completely careless when she makes the sandwiches, skimps on the meat, and smothered my "light, light mayo and mustard" with sooo much mustard that it physically hurt the roof of my mouth to eat it. (You know how mustard can sometimes burn? There was THAT MUCH on it!)

I've -never- ever ever thrown away a subway sandwich before... but I just couldn't eat that.

From now on, if she's there I'm going to specify that I want my sandwich DRY and put the mustard and mayo on at home. I'll just live with the skimpy meats.

Ps. The post below reminded me about this. It happened yesterday.
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I was referred here by TQC...

Today I went to purchase some glasses at my local Lens Crafters.
Apparently my taste isn't trendy enough for a chain eyeware shop.
I waited to be waited on for 45 minutes, to not only be laughed at by a sales associate, but she called other associates over to make fun of me. Apparently tortoise shell frames are no longer in style. Because of this uncalled for rudeness and immaturity I stormed out, and I forgot to get the names of the people working there.

I'm definitely writing a letter sending one copy to the head quarters and one copy to the branch I was at. Then I plan on never going there again and asking my family members to do the same.

ugh I was so upset! and they were really cute glasses!
swine flu

Do the police count?

So I had to take my boyfriend to JFK today, which means parking at a train station and riding the train in because I don't have the huevos to attempt that drive. I park at the station I always go to when I'm taking a train into NYC (Convent Station on the Morris & Essex line, NJ Transit, if anyone's curious).

So here's how it works. You park in the station's lot, note the numbered space you're parked at, go up to the station and pay in one of two or three meters, $3 for 24 hours. You get a little receipt stating the time and amount paid and everything. If you don't pay, you get a parking ticket. I've noticed the police coming through checking all the cars before, and always thought "Man, wouldn't it suck if I paid right now but they gave me a ticket in a minute anyway because they didn't know I'd paid?" Well, guess what happened today.

The officer was probably half a dozen cars down the row from mine when I parked and scurried over to the station, put in $3, got my receipt, and waited around for the train. And I wondered if, since he was so close to my car, I should say "Hey I just parked, I'm going to pay right this second!" but that seemed like a weird thing to do. I mean, surely I couldn't get ticketed in the three minutes it took me to walk to the meter and put money in?

No, even better. I can't read the time on the ticket very well (it's a carbon copy so the writing is all smudged) but I swear it looks like it says 10:33am. My receipt says 10:19am. So I bet he didn't get me in the gap, he actually got me after I had already paid. Sense, it makes none.

Does anyone know how they check which spaces are paid or not? The numbers are just painted in the space and you pay at the station, and there are only a couple of really retro meters. I see them going down the rows carefully and I'm wondering how they know which cars to ticket, because I'm sure it was a mistake and not the guy trying to be a jerk. But since I've parked a number of times during the check and never got a ticket before I thought that whatever the system was, they wouldn't/couldn't ticket me just because I paid while they were checking. Otherwise stuff like this would have to happen all the time.

Anywhoo... Ranting aside, I now have to call the municipal court and find out how I can come in and hopefully have them just get rid of the ticket because I shouldn't have been ticketed in the first place. It has a date of April 8th at 9:30am which is the deadline for me to come in and pay or contest it, and it says I can go in to pay it before that if I call in advance. I'm assuming that means I could also go in before that to show them the mistake? I honestly don't know how to handle stuff like this since I've never had to contest a ticket before. In fact I never got a ticket before I moved to New Jersey, and in the last month I've had this one and another one for parking in my own neighborhood overnight while it was snowing... Which is apparently not allowed, although that was news to me at the time. They came by first thing in the morning before it was even possible to move a car because of all the snow and ticketed every single car on the street. Cost me $54 plus a $2 convenience fee for paying it with my debit card. The cherry on top was that the officer writing the ticket misspelled "Dodge" and also messed up my license plate number somehow, then had to clear 5 inches of snow off my windshield to put it there. The hell, guys?

EDIT. The municipal court apparently only has one phone, and no one will answer it and it doesn't let you leave messages. I keep getting the "We are busy/not here, please try again during normal business hours" recording. Oh this is going to be fun.

EDIT NUMBAH TWO. They finally answered and the lady on the phone told me that all I had to do was mail the ticket and the receipt to them and the judge would dismiss it O_O; I'm making a copy of both to keep with me just in case, and I think I'll send it with delivery conformation so I have proof that I sent it. Apparently this happens all the time because when I told the lady on the phone what happened, she acted like it was quite standard procedure. Oh well.
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