So I placed an order from Other World Computing (macsales.com) on Feb 10th for 2GB of memory for my laptop. I live in a bad area where things frequently disappear so I selected their 'shipping special' of UPS 2nd Day Air... I sent them an email on the 11th asking for a tracking number, so I could see where the package was.
On the 12th I received an email with a USPS tracking number. I promptly replied to the email asking why the package was shipped with USPS when I had chosen UPS 2nd day air. At that point, I was just a bit miffed that they chose to ship with a cheaper service. I requested a refund of the difference in shipping costs. I received another email that simply stated again that the package was being shipped thru USPS and gave me the tracking number again... I tried to call their customer service number no less than ten times and each time I chose an option from their automated system, my call was disconnected. I emailed them again asking why my package was not shipped as I had paid for and never received a response.
I checked the tracking number religiously... It showed that it was delivered on Feb 15th at 12:06pm. No one was home at that time, and when we DID get home on the 15th, there was no package to be found... I attempted to call OWC again, but got disconnected each time. Finally at the end of the day on the 15th, I opened up a dispute with paypal.
The following is the log of messages from the paypal dispute center:
From Buyer: Erin Hogan on 2/15/2008 22:39 PST
When I placed my order I payed 7.95 for UPS 2nd Day Air Service (a seller offered shipping special). I emailed the seller requesting a tracking number for my package and was given a USPS tracking number. I responded to them that my package was supposed to ship UPS as stated above, and I have not received any response since the email was sent on 2/13. I checked the tracking number I was given upon getting home from work tonight and it says the package was delivered. It was not! There are no packages at my residence.
From Seller: Other World Computing on 2/18/2008 14:40 PST
The following tracking information is from USPS for Sales Invoice 1624165:Label/Receipt Number: 9101 8289 9705 6516 0265 13Status: DeliveredYour item was delivered at 12:06 PM on February 15, 2008 in PATERSON, NJ 07522.
From Buyer: Erin Hogan on 2/18/2008 19:08 PST
You can tell me it was delivered all you like but I never got the package. I live in a bad area and specifically paid for UPS Second Day air so that it would have to be signed for upon delivery. If someone stole it, it is your fault for not sending it how I requested (AND PAID FOR) Either refund me my money, or send a new item UPS 2nd day air as I originally paid for. If this is not done by the end of the day tomorrow (Tues 2/19/08) I will escalate this dispute to a claim with PayPal.
I received no further response from OWC and escalated it to a claim on 2/20.
The thing that REALLY kills me is the email I got from paypal:
Dear Erin Hogan,
PayPal has concluded our investigation into your claim.
Transaction Date: Feb 11, 2008
Transaction Amount: -$52.49 USD
Your Transaction ID: 02H87481G35662821
Seller's Transaction ID: 9TV27825HR6735001
Case Number: PP-421-727-535
Seller's Name: Other World Computing
Seller's Email: email@example.com
In response to your claim, the seller has provided proof of shipment
indicating that the item was shipped to you. Because the seller was able to
provide proof of shipment, we cannot reverse this transaction or issue a
refund. We encourage you to continue to work directly with the seller to
amicably resolve this matter.
So, despite the fact that OWC used the wrong shipping method completely, I am TOTALLY out of luck and even worse, out $52... Oh, and I STILL can't get through to OWC on the phone to 'work directly with the seller' like paypal suggested...
EDIT: There were fund available in paypal that went towards this purchase so I can't do anything else in terms of issuing a charge back...
My headset with mic started to die in the last week of Feb. The mute button stopped working, and I sounded like I was under water.
I ordered a new one, it was shipped out via Fed-ex and "delivered" to me on March 3th, according to Fed-ex tracking. This is, after going to two incorrect places first.
However, I've seen no sign of this headset. I decided ask the neighbors, thinking maybe it was delivered there, but it wasn't.
I call Fed-ex and they tell me there was no apartment number on the box and while it was delivered, the guy then came back and got it.
On March 4th I get a box from Fed-ex, but it's not my headset. I ask the driver about it and he doesn't know, tells me to call the number. So once again through the Fed-ex phone tree* I go.
This woman tells me she locates it on the drivers truck, but there's still no apartment number. I ask her if he can come back. She says no, but they will be sure to put the apartment number on the box.
On the 5th, still no box. I look online and it's located "At center for shipping" I call, I make sure the apartment number is on it.
On the 6th, still no box. Time to call again. Guess what? NO APARTMENT NUMBER according to the driver. The woman says, "But that doesn't make any sense, it's on there." She puts me on hold to see what she can do. She comes back and tells me I will get it today.
It's now 3:30pm, the Fed-ex guy was here and I still don't have a headset. What does Fed-ex tracking tell me?
Mar 7, 2008 7:09 AM
On FedEx vehicle for delivery
I just... I don't even know what to do at this point. I'm afraid to call and go off on some innocent lady, who dared to pick up my call.
I would like to point out that the fed-ex phone tree is incredibly easy to navigate and the people I have dealt with have been very nice.
Let me start by saying that I love Target. I love it there. I'm crazy about that store. There is one a block from my work, and it has a Starbucks, so I feel like I'm always stopping there.
I went in today after work. I had to go to the electronics section to get a voltage converter (I'm going to Italy next week!), and happened to see some Sony noise-canceling headphones on an end cap. What really caught my eye was the "Buy these and get a $25 Target gift card!" right above them. I had been thinking about getting some of these headphones anyway, but combining it with the free gift card and the trip I'm going on, I wanted them now.
I grab my other things and go up to the register. When the headphones scan, there was nothing about a gift card. I ask the cashier, who calls someone on the radio to check it out. The woman, Liz, took a while to radio back. I offered to go back and show her what I was talking about. I get to the back of the store and Liz is standing in front of the products. The end cap had both ear-bud headphones (the ones I wanted) and over-the-head ones. The ear bud ones were the ones clearly labeled with the gift card tag (There were 5-6 'hooks' with this style on them, and 3 gift card tags). She thinks that it's the over-the-head ones that are supposed to have the gift card tag. She calls a manager, Victor.
Victor comes out and looks at them, Liz tells him where the gift card tags were and he compares some numbers on the back of the products. He tells me that they are mislabeled. He cannot honor the free gift card. I'm trying to be nice through this whole thing (we're getting up to 30 minutes here), but without the gift card I'm not going to get the headphones.
I go back to the register and buy the rest of my purchases. The cashier is very surprised that they wouldn't give me the gift card, as it's not my fault that it's mislabeled.
I did call Target's corporate number to complain, but they told me that it is up to the manager to give the mislabeled price or not.