Back in June of 07 I opened up an 8 month CD with iGO Banking, an online bank. They offered a pretty sweet interest rate for new CDs, and I had a little bit of money stashed up so I figured it would be a good way to earn a smidgen of interest and keep it locked up so I wouldn't spend it.
I was vaguely aware that it was due to mature in February or March. I hopped online today, only to find out that it matured on 2/22/8, my 7 day grace period to transfer the money had already expired on 2/29/8, and it was automatically renewed (at a much lower interest rate) until October.
The problem is that I hadn't received *any* kind of notification that it had matured, or that I would only have 7 days to transfer the money after maturity. I didn't receive any mail or email letting me know that it had matured.
Granted, I should have kept better track of the maturity date, but I didn't realize that it would be 100% up to me to remember when it matured. An email or mail would have been helpful, ya know? Especially since I had such a short time to get the money out of there.
It isn't the end of the world because it isn't a ton of money, but I did have plans for that money that involved it being spent earlier than October... Now if I want my money, I will have to pay penalties for taking the money out early, which defeats the purpose of opening a CD to accumulate interest.
The tech for DirecTV (a contractor hired by them, not an actual direcTV rep, if you know what I mean) came out on Friday. We told him we already had a dish on the roof, just go up there and make it work and do whatever you need to do. He comes down off the roof and tells us that he cannot install a HD dish because it's bigger and heavier than the real dish, and requires actually cutting a 3" hole in the roof. Because the roof is wood, it would expand and contract and leak. We told him don't do it, much to our dismay. He sets up the dish, runs wires, and places two regular boxes in our house. He then hands us a yellow slip of paper and leaves. We go upstairs to the loft where the HD tv is and it won't work. We call DirecTV and they get it to work; the guy never activated it. OK, whatever. We figure we'll call later on about possible HD solutions.
This morning, the Wild Blue (satellite internet) techs came. They also do DirecTV so we tell them about what the DirecTV guy said. They say he was totally wrong - it can be mounted, and is in fact mounted precisely the same way as the old dishes - just on the side of the house. We then call direcTV while they install the internet dish. When we tell DirecTV the story, they freak out because the tech told DirecTV that he installed a HD dish, one HD DVR boxe and a regular box in our house. In conclusion: the tech stole the dish, installed a standard dish on our house and stole the HD receiver. Scott goes outside for a sec and finds the OLD dish thrown in a snowbank on the side of the house. What. DirecTV is sending new techs on wednesday and made a bunch of notes in our file about this BS. We demand to never see that same tech again, and they're going to find out what the hell happened to our stuff. Scott loges complaints with all the companies.
The contractor company calls us and tells us that they are sorry that their tech was a jerk and will send some new folks out on Wednesday to do an installation. They also tell us, however, that their tech was right and it may be a problem to do an installation on our wood roof. We told them another contractor AND direcTV said that is bullshit, because it is possible to install a dish on a tripod or pole on places not even near the roof because some people don't even get service on their roofs. They said they will come out and "see what they can do" and that DirecTV would "tell us anything" and are "just telling [us] what we want to hear." Uh, right.
We're going to give them one more begrudging shot because to have anyone else come install the dish would cost us money, according to DirecTV. If this doesn't work, however, we're going to complain to DirecTV about getting some months of service waived to cover the installation fees because they advertise as "free installation" and if it's not being installed then they're not holding up their end of the bargain, right?
I finally wandered over here from Customers_Suck, mainly because something today reminded me of a pretty bad one.
This was about 6 1/2 years ago. We were taking a bus trip, and stopped for lunch at an area with several fast food places. When we (me, my wife, and my parents) walked into whichever one we chose, my wife went into the bathroom to pee, while I stood in line to order. Just after my wife went into the bathroom, a cashier walked up, set a mop in the corner, and went to the register to start taking orders. Ref flag number one: puts mop down, does NOT wash hands before taking orders, handling money, etc. It was a relatively minor bad_service, but it quickly got worse. I was 2nd in line when my wife came back and noticed the cashier. My wife asks, "Did she wash her hands when she came back?" When I said no, my wife then said, loudly enough for the entire lobby to hear, "That's disgusting! There's water all over the floor in the bathroom, and she went into the flooding stall, locked the door, then CRAWLED under the door THROUGH the water, and didn't wash her hands in there, either. I'm not eating here."
I didn't argue, and neither did most of the other customers in the lobby.
My wife later said that she had said something to the girl before she left the bathroom, but the girl just said, "It's OK. It's clean water, not used toilet water."
1) I find that HIGHLY unlikely.
2) Even if it is true, the water is ON THE FLOOR, as are your hands for crawling.