February 15th, 2008

destroyers

To Paraphrase Scarlette O'Hara:

"I'll never use Dell again!"

Dell tech support has had 6 hours of my time over two days to fix the internet connection with my laptop. They have not been able to do this. Instead they have:

Screwed with the various settings so bad that I don't think I'll ever get it back to normal.

Changed all the settings on the router, including making it unsecured! And the password for some reason, so I had to do a hard reset, and now the damn thing doesn't work (broadcasts, etc, but won't connect)

Refused to fix the router (well rather, a "We will work on the router after we fix the computer" and then 3 hours later when I have to go to work nothing's fixed. Gave up and did it myself with very little success).

Could not grasp the fact that when I have digital phone, I can't do a hard reboot of the modem - the call will be lost! And hell if I'm wasting those minutes on my cell phone.

Accused me of lying when I said I didn't have a CD or flash drive laying handy. Sorry you're so gung-ho on reinstalling my OS, but I'm not willing to take that chance yet.

Pester me with a time you can call me back so that we can reinstall the OS because "It is the only way you will get your internet back". Sorry hun, don't know my schedule next week (server), but Monday's probably your best bet.

I told her this Tuesday. Wednesday? 3 messages on my answering machine "I just want to know how your computer is doing, so I'm leaving a voice message in your voicemail, please respond to my email". Yesterday? Another 3. Sorry that I work doubles Tues-Sat, but more seriously, is anyone usually home between 3-4pm? And respond to your email? The computer doesn't connect to the internet! And the only thing you've done is ensure that none of the computers work! (Gotta love friends and their 'net).

On a slightly better note, I found a guy that a.) speaks english, b.) will come out here and fix the whole mess on Sunday. All for some pizza and a 12-pack!
  • Current Mood
    aggravated aggravated
pretty girl

rude cashier

I'm writing this for my friend, but I was there when it happened. I'm still in shock. I thought this shit only happened on LJ. I'm furious. We've both written letters to corporate about it.

We were at the grocery story, and my friend had her baby with her. My friends looks about 15 or 16, but she's 23. She's used to the evil looks by now, but she's never used to the comments. We were picking up some formula, diapers, etc. The cashier started off by giving us a dirty look. And when she got to cashing the formula out, she simply said "if you're going to make a big mistake when you're so young, you might as well do it right."

I was shocked. I just said "Um, excuse me?" and my friend did the same.

The cashier responded with "If you're going to be a mom at 17, you might as well do it right. Or at least TRY to do it right."

My friend was so pissed. "Excuse me? You have no right to question my parenting." It was close to that.

The cashier rolled her eyes and continued scanning. She clucked her tongue and mumbled something under her breath. I'd had it. "You can can the attitude and do your job." While my friend finished up, I went directly to customer service. When the cashier finished, she headed over too, and as soon as the manager came out, she started talking. The manager raised an eyebrow and turned to us. We told him what happened, and the manager rolled his eyes and sighed. He told us that he'd handle the situation, and he gave us a booklet of coupons and apologized to us several times. He handled it well, but this was all so uncalled for.