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February 13th, 2008

Textbook woes

This is suck from both my university and the textbook supplier, but mainly the supplier.

My university sends out invoices for our school fees about a month or so before semester, which they did (never let it be said they miss an opportunity to get my money..) - but they didn't send out an invoice for our textbooks. That's fine, they've never done that, although we normally get told a rough estimation at least. I assumed they'd cost about $500, which is what it was the last year, and I was doing the same amount of subjects.

Cue the first day back, where we had a 2nd year 'briefing', where they informed us that our textbooks would not only be $700+, but the supplier was also coming the next afternoon and we had to pay them on the day. This wasn't necessarily a problem for me (except for the ridiculous prices), but a few people had problems as they had to transfer money from accounts, withdraw cash, etc. Suck the first.

Cut to the next day, and we line up for the books. Poor planning was found here, because despite there being approximately 300 students (from 1st, 2nd, and 3rd year), there was only one person doing the payments. I waited 1.5 hours in that line for textbooks - several students gave up, and went to order them online (this is important).

Went to go collect my textbooks - "Oh sorry, we've only got the first 3, you'll have to wait for the other 5. We don't have them."

What the fuck. You knew how many students there were, some of them it's compulsory for every student to have the textbook because of legality issues with sharing the particular texts, and you didn't bring enough (or any, for about 90% of the subjects). We then ask when we'd be getting them, and we were told Friday at the latest.

Friday rolls around. No textbooks. A few are delivered, but not the main ones we need. By this point, the textbooks that were ordered online should've arrived either - they haven't. Much bitching is heard from the students, and we're told that they should arrive by next Tuesday.

Well, it's now Tuesday night. About 8 packages of textbooks have arrived for students in my year. This is not useful. There are a lot more than this. If I'm paying $700 for textbooks, I damn well expect to have them for classes.

To add to injury, we've got assignments from the textbooks. I have an assignment due in 2 weeks. Based on articles in the textbook. I have no way of doing this. We can look at the textbook in the library, but everyone needs it, and to my knowledge we also need to reference other articles in said textbook for opposing views, etc.

Some of the teachers have been good about it, and have rearranged coursework so we can still do stuff. But I'm still going to have at least twice the amount of readings - and there was a lot as it is - and I still have those assignments. I've got 10 due in a 4 week period (which starts in 2 weeks' time) - I don't have time to be playing catch up. Because of the nature of my course, they try and cram in a years' worth of subjects into 10 weeks. We can't afford to fall behind. The dean's trying to chase it up and abuse them. Doesn't seem to be working so far.

And don't even start me on the bitch of a teacher who abused the entire class for not having textbooks, because it "was [our] fault", and that we "should've gotten the book from the library to read" - see aforementioned point about there only being one copy from the library - which, IIRC, was the wrong edition anyway.

Latest information was that the guy "might be able to come up on Thursday". I damn well better have them by Friday afternoon, or I'm calling the supplier myself and raising hell. They've taken the money from the credit card, where the fuck are my books?!

telemarketing.

i'm new and was inspired by someone elses telemarketing post...

i cancelled the landline that we had in our house cuz it was nothing but sales calls. this is one of my favorites:

please hold for a very important notice!
him: blah blah blah blah blah credit cards
me: plz to take me off your list
him: whatever! *click*


hahahha!

and this one, not exact, but you'll get the point

me:take me off your list
her:but you need this discover card!
me: no i don't, take me off your list
her:blah blah blah don't you see? you NEED this card!
me:take me off your list
her: dsalkjdljaldjafljdlajljldblah blah
me: SRSLY SHUT UP AND TAKE ME OFF YOUR F-IN LIST! *RAGE*

hahha.

Just...F...Off....

I have a Mastercard. I am seriously considering cancelling it just to stop the calls.

For one thing...when I say I'm not interested in one of your annoying add-ons (insurance, personalized checks, etc) I really really mean that I'm not interested. Telling you that I'm not interested is not secret code-speak for "Please call back in a week or two and pimp the same stuff to me...I might give in!"

For another thing...please to not be calling at all hours of the regular working day, every single weekday, and ignore my fiance when he tells you that I work during these hours.

Seriously, I'm not even joking, and I know he's not exaggerating because I've checked the incoming call list on our phone. They've called EVERY SINGLE Monday through Friday for almost three weeks now, between the hours of 8 and 4, when I'm working. Every single time they call my fiance says, "She works during these hours; if you want her please call back at night". I don't know if they're ignoring him completely or what. But apparently the other day he snapped (yeah, a bit of a customer suck, but can you really blame him?) and screamed into the phone, "For the millionth f**king time, she works during the f**king day and if you want her you have to call at f**king night!" The CSR told him that there was no need to yell and that she'd try again later.

They called again yesterday around noon.

When I call to cancel the card and they ask why I'm going to tell them it's because their staff can't follow simple instruction.

Kay Jeweler's

So..my engagement ring came from Kay Jeweler's. For my warranty to stay good, I have to take my ring in every 6 months to get it checked.

Now, on the little pamphlet that they give you when you sign up for the gold plan, it doesn't have any specific days that you can and cannot take your ring in to be checked.

So..since I had a snow day from school, I decided to take my ring in to get checked today, since it is due for an evaluation this month.

I get there, and there's about 6 associates working and maybe 4 or 5 customers looking at jewelry.

One of the workers comes up to me and asks if I need anything. I tell her why I'm there. She asks if I have my receipt from the purchase, I tell her I do. She says good, because they'll have to mail it back to me. Its the day before Valentine's Day. They don't have time to do it today and I should have known that.

What the fuck!? It takes roughly 15 minutes to check a ring and that's it. There was no way in hell I was going to trust my ring to be mailed back to me.

I'm like, fine whatever and I leave. I was honestly too surprised to process it all the way.

They weren't that busy. I was willing to wait to have it checked. It really doesn't take that long. After I left, I went across the food court where the husband and son were putting money into the ice cream truck thing for my son to ride. As he enjoyed his ride, I watched the store to see how "busy" they really were. The woman that was rude to me just walked back and forth, wiping off glass.

Ex-fucking-scuse me!? I can't believe performing a service that I have paid for already is too much of a hassle. Boofuckinghoo that she wasn't going to make any commission off the few minutes she spent with me. Funny thing, when I happen to be wasting time in a jewelry store, I usually find a new piece of jewelry that I want to purchase. Well it looks like she lost a possible sale as well.

Oh, what's this? Why I do believe it is the store manager's cell phone number. Funny thing. My boss's sister is the manager of that particular Kay's. She also knows my jewelry buying habits. Looks like she'll be getting a phone call in the near future.

Bad Service from Insurance Company

I hope this will be my last post for a while but this started last week and ended this morning.

Cut because it is the rules

I had this typed up on my desktop when it happened so I wouldn't forget anything. Explaination for waiting so long is at the bottom.

InsuranceCollapse )

The whole reason I waited till today to post this was that I was waiting on our policy bill from the insurance, yep, you guessed it, still basic. When we asked our insurance company about changing it, they said we had to go through the broker to do so. Six months can't hurry enough.

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