February 10th, 2008

Saccharine disposition!

(no subject)

Bad service...from a company we've never even used!

Has anyone ever heard of First USA Bank? 'Cause I sure hadn't until some pestersome "law" firm started harassing us on their behalf.

My mother was staying with my grandmother in the hospital. Grandma had mild pneumonia, but she's 100 years old, so a hospital stay is fairly reasonable with her. But she often can't understand what the hell the doctors and nurses are saying, so my mom (or myself, if Mom has to leave for any number of reasons) stays with her and helps.

So anyway... I'm at home, with my father and sister, and we get a call for my mom from a group in Oxford, Mississippi, that specializes in debt collections. They claimed that my mom was in default of a loan from First USA Bank. They refused to speak with my father (kinda understandable), and instead called my mother at the hospital.

Now... The thing to understand here is that my mother has very little credit on her own. There is absolutely no possible way that she could have gotten a loan from ANY bank on her own. My father would have had to co-sign.

They've been calling and harassing, and my mother is sick of it to the point that she's talking to our cousin, who is a lawyer.

Honestly, and not rhetorically... Has ANYONE here heard of this bank before?

As a note: She's never lost any of her cards, nor does she ever use them online. She has also recently been issued new account numbers and such due to the merger of our old bank with another one.

Rude Salesperson

My hubby and I went to buy a couch today at American Signature furniture. We'd looked at a certain couch previously, and I'd walked by the window earlier in the week and seen it was on sale. So the hubby and I go in today to pay for it and arrange delivery.

I'm not your average middle-aged woman. I have short, spiked hair, weird glasses, and I carry a shoulder bag with Nightmare Before Christmas motifs on it.

So when we find the saleswoman I'd spoken to before, she mentions recognizing me. And then, she actually turns to my husband, points to my purse and says, "She's a grown woman, carrying something like that. Can you believe it?"

We were both shocked. I very curtly replied, "Yes, I also write horror fiction."

Manly brushed it off as just a muggle moment, but the more I think about it, the madder I get. We were there to spend several hundred dollars, and she was getting the commission from it. So she insults me to my husband, speaking as though I'm not standing right there? Grr.

ETA: Called the manager today and complained. He apologized for the woman's remark (after attempting to excuse it once or twice). Who knows if anything will be said to her or not. ::rolls eyes::

ETA: 2/12: Called and canceled the couch, citing the saleswoman's behavior as the reason.
  • Current Mood
    annoyed annoyed

There are no words.

I am a Barnes and Noble cafe barista. Since we close at 10 or 11 PM, sometimes when I'm out late at night or across town, instead of going to my own work to get coffee I'll pop into a Starbucks and get a tall drink or something. Now, on slow days when I'm really bored I'll create my own weird concoctions, and so they're sometimes a little bit difficult for other baristas to get at first.

I went into a Starbucks one night and ordered a tall iced breve (a breve is a latte made with half-and-half, for the record) with a few shots of flavored syrup, whipped cream, and caramel sauce. It's really not a hard drink if you know what you're doing, which this barista clearly did not know. The cashier wrote down my drink order on my cup, and I get in line.

First, the barista took a good 15 minutes to make my drink, because her boyfriend or FWB or whatever was standing there jabbering with her the whole time. Secondly, she whips out already expired iced coffee and proceeds to pour it into my drink. Iced coffee is good for 8 hours. That pitcher was almost empty, so I could tell it had been used all day. Iced coffee also generally tastes bitter and disgusting, but that's just my opinion. She pours in my half-and-half, puts a flat lid on it, and gives it to me.

Me: "Uhm, you forgot my whipped cream and caramel sauce."
B: "Sorry, I wasn't paying attention." This is obviously not the best thing to admit to a customer. I was so flabbergasted that she even said that. She then proceeds to give me about two squirts of whipped cream and a tiny dabble of caramel sauce. I'm still staring at my drink, dumbfounded at how there's no awesome espresso in it, so finally when I get up the courage to say something, I do:

Me: "Excuse me, uhm, but this is a cafe au lait."
B: "No, no it's not."
Me: "Isn't a breve supposed to have espresso in it?"
B: (condescending tone) "No, a breve means half-and-half, not espresso."
Me: "But there's also a breve drink, and that's what I wanted. That means half-and-half with espresso."
B: "No, it doesn't." And she then proceeded to turn away from me and go back to talking to her boyfriend or whatever.

At this point I didn't care because I didn't feel like arguing, but the final bad_service comes when I take a sip of my drink. I then proceed to spit it out in the trashcan. She hadn't put any syrup in my drink, either. And bitter coffee + half-and-half = the most disgusting thing I've ever tasted.