My boyfriend and I frequent a McD's that's about a block from our house. There's several other ones, but we choose this because up until recently, they were friendly, nice, etc. The past week or so, we've had several instances of bad service, however.
A few weeks ago, we went, and I ask for honey mustard instead of ketchup for my fries. Usually, it's not a big deal, but the lady acted like I'd asked her for her first born. She went back (so I thought) to get it, and then danced in front of the window cleaning and whatnot. After about five minutes, she comes to the window and says: "Oh, so-and-so is in the back filling it up, do you still want me to go back and get you some?" I just said never mind, and drove away, because I was short on time and didn't feel like dealing with more attitude.
The other day, we went after work, and our window doesn't roll up. Not such a big deal. We pulled up to the window and my boyfriend opened the door, and the man taking cash actually reached out and pulled on it, banging it against the wall of the building. It wasn't such a big deal, but we can open our door ourselves, thanks.
Yesterday, we went again for something quick since I had to work at 5. The same two people we'd had the minor issue with before were working. We got up to the point where we paid, and the lady was hanging out the window with our drinks and food before we were even CLOSE to the second window.
Since our window doesn't open, we had to get kind of close to the building. She moved back, and we barely had our door open before she's handing our drinks to us. While our hands were full with our drinks, she THROWS the bag of food at my boyfriend and proceeds to close our car door in his face. He opened the door and said "I can close my own door, thank you" and drove off. Seriously. I understand drive-through times and all, because *I* used to work in one, but you don't throw the bag of food at the customers.
I have the upmost respect for people who work in customer service. Having done it myself for two years as a teenager, I know the kind of crap that walks in, heralded only by the soft hiss of the motion-sensor doors and the faint tangy odour of trouble a-brewin'. That said...You really take the f*ckin' cake, lady. When I walk up to a register, I expect you not to do the following: a. Completly ignore me when I greet you, and start swiping my items without even a glance in my direction. b. Talk over my shoulder to another cashier - a conversation you ought not have been having in the middle of a public place, I might add. Your urinary problems are not my business, nor are they my concern. c. Finally turn to look at me, once my purchases have been scanned, as though expecting me to perform some fabulous act of random prestidigitation, and then tut at me impatiently, and motion to the total cost on the screen. d. Return to your former conversation, leaving me to do the bagging (which you are supposed to do, as the bags are on YOUR side of the counter), and not even wish me so much as a "f*ck off" when I say, more politely and cheerfully than the situation warranted, "Thanks! Have a good one." Jesus, you're why customers treat the GOOD cashiers like morons! Get some people skills that don't involve your co-workers.
Oh, USPS you have done it again. You are a bunch of "special" people and I seriously hate you all. Yet, you still haven't arrived with my package.. oh maybe that is because you keep going back to jersey city every other few days.. for what? I don't know. You are special. We live in new york city for reference.
Date Time Location Event Details February 7, 2008 --- JERSEY CITY NJ US Departure Scan February 5, 2008 01:17:00 PM PHILADELPHIA PA US Arrival Scan February 1, 2008 12:00:00 AM JERSEY CITY NJ US Arrival Scan January 31, 2008 09:10:00 PM JERSEY CITY NJ US Arrival Scan January 30, 2008 08:38:00 PM PHILADELPHIA PA US Arrival Scan January 29, 2008 11:09:00 PM JERSEY CITY NJ US Arrival Scan January 29, 2008 11:21:00 AM NEW YORK NY US --- January 15, 2008 10:30:00 PM JERSEY CITY NJ US Arrival Scan January 15, 2008 --- US Carrier notified to pick up package
I seriously think there should be a USPS tag. Because they need it, as they suck.
So the son and I are both sick. He's got another sinus infection and I've got strep.
I had to brave the pharmacy to get our prescriptions filled. Now, yes we use Wal-Mart Pharmacy. I've been going there for 5 or 6 years, and I can count the number of issues I've had on one hand.
Tonight, however, sucked.
They didn't look super busy when I dropped them off. The pharmacist tells me 20-30 minutes tops. To be on the safe side, I wait 30 minutes before going back to wait in line.
I stand in line for 10-15 minutes before I get to the window. Oh....mine is done, my son's isn't.
I ask how much longer it would be. It had already been almost 45 minutes. They tell me 5 more minutes. I stand there for another 15. I ask again, where's my son's medicine? Oh, it is front of the pharmacist for its last check.
I ask why it is taking so long. The cashier doesn't know. I tell her I've waited twice my quoted fill time for freaking antibiotics. People that dropped their scripts off after me had already gotten their stuff and left. I'm sick, I'm tired, I just want our meds so I can go home.
She tells me she doesn't know what I want to hear, they still aren't done yet. I'm like, fine, whatever. After another 5 minutes, his medicine was finally done. I get home, look in the bags, and sure enough, they didn't include the dropper for my son's. Eff. Naturally, I can't locate the ones that I have here.
*sigh* I miss the regular pharmacist. He always has my stuff done really fast and takes really good care of me and my boy.
The only other problems I can remember having are the two months in a row last year when the secondary pharmacist gave me the wrong pain meds. I get 750 mg vicodin and she gave me 500s. Turns out she got fired from the pharmacy for stealing a few thousand bucks worth of various narcotics.
Apparently, she had a number of previous complaints and I guess she figured her bear-stuffing, child-terrorizing days were growing short anyway. That's all the information they had for me. They offered me a gift card. I turned it down. The last thing in the world I wanted was for them to think this was about getting free stuff. She was nasty and ill-tempered and had a reputation for being that way. Why they allowed her to stay knowing this about her is beyond me but it's also not my problem anymore.
I'm heading down to Sydney in a few weeks, and I'm attempting to book a room in a (privately run, it seems) hotel on the net. Except it wants to charge me $380 for the two nights i'm there, while proclaiming above the total cost, that rooms are only $95 per night, per person, including tax and booking charges. I sigh, and figure I'll give them a call, to see if I can actually book the two nights at the advertised price. The internet and i aren't always friends when it comes to booking things, and I figure i've just made a mistake in entering some information. I find the phone number on their website, right below a bright blue blurb exclaiming how they have a 24 hour manned reception for check-ins and phone enquiries whatever the time. Blah blah blah, we like to offer customers the personal service they don't get in the large hotels. Yada yada. So I call this lovely personal hotel, at 10pm, it's not early, but they're manned 24 hours a day FOR THAT PURPOSE!
I get someone yelling down the phone at me "Blah Blah Blah Hotel, WHY YOU CALL SO LATE?" "Because you're a 24 hour hotel ... Is that how you answer your phone?" And then he hung up on me.
Oh well, the Expensive-chain-hotel-down-the-road, was more than happy to put me up for the nights that I'm there. Plus, their website didn't attempt to double the amount of the room on me.