February 6th, 2008

love a lefty

(no subject)

Bad service from Peninsula Dog & Cat Clinic;

When someone schedules an appointment to have their cat fixed, does this automatically make you assume they've had it done before? Speaking as someone who's not savvy on technical procedures, if I call and you tell me to bring my cat in on THAT DAY, I don't really assume that means between 7 and 8 in the morning.

As someone who doesn't sleep well at night, this poses quite an issue with me, considering that's usually when I FALL ASLEEP, and you neglected to tell me WHEN to drop my cat off.

I'm glad you're going to try and fit me in anyhow on another day, but that really put a bad fucking taste in my mouth as far as your services go.

Next time, you might want to clarify WHAT TIME you need people to drop off their animals, because normal folks like me don't assume that their cat is going to be in and out of surgery within the next couple of hours. It's always been an overnight stay in the cases I remember.

Thanks for your horrible service.  
  • Current Mood
    angry angry
<lj user=damn_squiggly>

UPS: Uncomfortably Pathetic Service... Utterly Pompous Suckage... Useless Package Service...

I have just joined this community, so I can get this off my chest. This has been the worst experience I have ever, ever had with any company in my life, and far beyond anything I could ever expect to happen to me.

A little background:
I live in Boston, right in the heart of the city. I've lived, gone to school, and worked here for almost 5 years. Because I'm either in class or at work, I never do the whole sign-upon-delivery thing when ordering products online.

I bought a Giants t-shirt online for the Superbowl. (I have a jersey at my parents' home but I didn't want to bother them with sending it to me. Plus, I could use a new one.) I paid extra for quick delivery so it would be here before the weekend. It was scheduled to arrive on January 31st.

Collapse )

I apologize for the length of this rant, but that's the story in detail, so hopefully you all can see why I'm very much anti-UPS now.
personal blogging

UPS really is sucktastic

Behold the saga of my sister's family's Christmas presents.

December 17: I order my sister's family's Christmas presents online from Amazon. This is because I suck at present wrapping and have ponied up for Amazon Prime for a reason. Delivery date is December 20, as it should be.

December 18: Miracle of miracles! The presents ship in only four boxes, a first for Amazon in my experience.

December 20: All four packages are due to be delivered by UPS today. Much squeeing was heard throughout the land!

December 20, evening: My sister gets home to find one package (on her front step), a note from the UPS driver saying they couldn't deliver a second package. WTF? They seemed to be OK with the first one!

She comes inside to find a message on her answering machine from her tenant. Apparently, they delivered one of the other packages to their old house, an hour and a half away on the other side of Albuquerque, despite the address on the label which is clearly the new house.

After trotting out to Rio Rancho to retrieve the second package, she goes to call UPS about the third and fourth package.

The third package she has to come to the depot to pick up, they won't deliver, because they're insisting it needs a signature despite its rather innocuous contents (I don't think a box of Duplo blocks is much of a thievery target, eh?)

The fourth package "the address doesn't exist." Despite the fact that the address is identical to the addresses on the other three packages! WTF? The woman continued to argue with her even as my sister walked her through a Mapquest demonstration of precisely why her house exists, and where it is.

So, to recap, UPS's delivery success rates for my sister's house are:
25% on-time delivery
25% misinterpreted packing label
25% way, way, way wrong house
25% total failure to cope.

And the worst thing was, after all this hassle, it took my mother almost a week to get UPS to deliver a box containing a stuffed monkey to my niece the next month, due to a combination of all three of these issues.