February 1st, 2008

  • _bane

(no subject)

Today's bad service comes from... me!

I work as a phone rep for a cellular provider. Local.

I had to call a client back today about some internet deals that she had on her line that she said she hadn't used and wanted to get money back for. I had already discussed this with my manager and she said that there's no room for giving money back for the whole duration that she's had them, as she used both the web surfing and downloading pack. I explained this but the customer still wanted money back.

I THOUGHT I put the customer on hold while I asked my manager again if I can do anything for her. During said conversation I said something along the lines of "Looks like she calls every couple of months to get money back". It was wrong of me whether the customer was on hold or not. Of course, when I picked up the phone again the customer told me that she heard everything and demanded to speak with my manager. As my manager also said some thing she should not have that the customer heard, I'm thinking she might cover it up and I won't get in too much trouble but still, it was horrible horrible service of me.

I'd like to send out my apology to the word and hope it would somehow reach that customer. I am SO SO SO SO sorry. I was frustrated with the whole deal and I know that's not an excuse but still. Hopefully if I don't lose my job over this I can compensate you somehow.
  • smu

Damn you, UPS! Damn you!

I had bought a t-shirt from threadless.com as well as a DVD boxset from Amazon. They were both slated to come the same day, which was today. Well, today was a day full of biblical proportions of rain. Before I went to work, I alerted my father that I was expecting boxes, and to check the door if the doorbell rang. I didn't want a t-shirt or DVD set sitting out in the rain.

I come home at 10pm and my father says no one came to deliver packages. Fair enough, I think, delivery dates are often just ballpack figures. Just to be safe, I open the front door and check outside.

And there are my two soaking wet packages, sitting in a corner on a step.

ARRRRG, MOTHERFUCKER! ::leaps up and down in a rage:: It was raining all fucking day! My father was home all day and said no one rang the doorbell. I checked online and both packages were delivered around 2pm, which means they sat out in the rain for EIGHT HOURS!

Why do they fucking do this? Ring the goddamn doorbell, that's what it's there for! Don't just leave boxes, CARDBOARD BOXES, sitting outside in the fucking rain!

Thankfully, Amazon wraps their stuff in plastic and the t-shirt was in plastic as well, so there's no harm done. I'm just completely enraged though. What if they hadn't been wrapped in plastic?

I'm so pissed!
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