January 9th, 2008

me

yeah, so much for contracts and so forth

My insurance was switching mail order pharmacies as of Jan 1, but until then, all 'scrips had to go through our old carrier, Caremark.

I went to my doctor Dec. 19, and when I was there he called in a new 'scrip on a expired refill to Caremark.

I have called Caremark 4 times since then, wondering where my pills where, since its for a daily diabetic drugs that I am out of, and each time the friendly rep assured me that they are on the way.

TODAY I received a letter in the mail dated FOR TOMORROW that said that "since the order was not filled or received by January 1, your order was cancelled."

The state contract with them clearly stated that as long as the order was received before January 1, they had to fill it.

When I called and used the reference number given on the bottom of the form they told me they had no record of it ever being shipped, and that it never even hit their system until Jan 4. They had no explaination for the THREE WEEK difference between the time it was called in and the time "it hit the system," considering they are supposed to start processing the orders within 24 hours of being received, much less why they kept telling me it had already been shipped.
lightbulb

Philips

A year ago, when I said I wanted an MP3 player, I told my mom I didn't want it to be an iPod. I thought I could get out of the whole required-software bit if I didn't buy Apple. She got me the Philips Jukebox ToGo player. Unfortunately, this is a PlaysForSure device which requires WMP10. Since I've had no luck installing XP Service Pack 2 on my computer, I've been using my parents' computer.

Then, I got songs from my brother's laptop when he was in town. My brother has WMP11. At this point, I'd had the device for over a year, no problems. But now, suddenly, the device said there was nothing on it. When I looked through WMP10, still nothing. However, opening the device through My Computer showed that all that music was still there! I go to the tech support site.

On the tech support website, there is a notice that says that the Jukebox ToGo is not compatible with WMP11 or higher! There is no mention of possible problems in the documentation, I had to go to the tech support site to see this. Usually, a newer version of a Microsoft program is totally backwards-compatible with everything from the previous versions. I had no reason to suspect that WMP would be any different, especially since most people don't bother going to the tech support site until after something goes wrong in the first place. I dial the phone number listed on the site, and the friendly tech support lady directs me to the File Manager program which is supposed to make things all better. (Restore Factory Settings on the device itself does not actually delete your music. It just changes playback settings. False advertising much?) She says it will erase the old data and start over. This sounds like a good idea to me, because deleting all my music and re-uploading it is still preferable to having it on my device and not being able to access it.

So I install the program, and start re-uploading my old CD's to the player. Then I notice there's a lot less free space then there should be. Turns out, reinstalling the File Manager for the device doesn't erase your music. So I still had the "invisible songs" on there. Worse, now WMP10 sees the "missing" songs, but when I disconnect the MP3 player and try to find those same songs, they're not there. I suddenly have 350 songs instead of 1050. So both methods of accessing those songs through the computer now work, but accessing them through the player itself doesn't.

Legally, I know I don't have a leg to stand on here (although having to go through all that, just to find out a newer version of WMP wasn't compatible with my device, was kind of a dirty trick). But this woman said that reinstalling File Manager would delete everything, and it clearly didn't. When I have to wipe a hard drive manually, I like to know.