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January 6th, 2008

Today, I finally broke down and decided to get an Ipod. I went into Radioshack, picked one out, and decided to use my American Express gift cards to help cover the cost. One was for $100, and the other, $25 - the cashier accidently entered one of them as cash and had to void the payment. Problem is, because of it, she said the money could not be refunded for another 48 hours. Great. I really didn't feel like shelling out $265 on my debit card so she said she could call corporate and get it fixed right away. I stood there for about 45 minutes while she was on the phone with them arguing about getting the money refunded. Corporate refused to give her the merchant number for some reason unknown to me, but she finally got a hold of somebody who did. In that 45 minutes, the line for customers needing help was growing and I felt like a total jackass and I was completely frustrated for something that wasn't even my fault. I understand people make mistakes but if she was more careful it never would have happened. For added fun, some guy walked in, went behind the counter, and said (loud enough for all to hear) "Wait, it's just ya'll two running the store? You can't do this yourself!" as he sipped on an energy drink. I'll never go back there again.
We go into Lowe's to get one copy made of 4 different keys (car, car, house, mailbox). We wait 5 minutes for someone to show up to make keys.

Finally an employee shows up. He picks up one key out of the 4 and says "We don't have any regular house key blanks. If you want to pay extra, pick out one of the specialty key blanks."  But the other 3 keys I want copied are still on the desk. So I go look for a specialty key blank (if I'm paying $2 more, I'm getting something I like) when he starts to make a key for a couple THAT JUST WALKED UP.

Very sullen when I objected on the grounds that first come, first served. Said, "Well, you were still shopping for a key blank." Hello, I would have been done after you made my 3 other keys AND it's not like it was my idea to buy a specialty key. I'm not in charge of ordering Quick-set key blanks for Lowe's. I didn't even insist you make the house key first!

Not a peep from the people whose key was being made. I like to think I would have been gracious about jumping ahead of another customer.

So we walked out without getting keys made. We had originally gone out to Ace Hardware to get them made, but they closed 2 hours early for their holiday party, as we found out when we drove up to the parking lot. Hey, that's cool, the cheapskates I work for didn't  throw us a holiday party let alone even send us a card, but I'm glad they get one.

I'll go back there and get my keys made tomorrow. After my Lowe's card is paid off, I'm scissoring it and mailing it back to them with a copy of this. Let them go get another customer to replace me. They can use the money they saved on employee training.

theme post: Lowe's

I just remembered my Lowe's annoyance.

I needed paint, and we were in the area, so we stopped at the new Lowe's across town. I know nothing about paint aside from saying "pretty color!" and handing the clerk a paint chip. The woman was a genius, and acted as a consultant, telling me that since I was painting over shitty Ralph Lauren silver paint, that I should use x primer, and explained which finish is for what use, etc etc. We only got one gallon, cause we weren't expecting to need two coats.

Fast forward a day, dad and I reach the end of the gallon and head over to the other Lowe's in the area. To say the paint guy (who we later confirmed was the manager of paint) was useless would be an understatement. We waited for five minutes for him to attend to us *after* a nearby associate went over to tell him we were waiting. He was standing there, talking with another employee, laughing and flirting and such. He walked over and grumbled something to us, and I handed him my paint chip and asked for a gallon. He asked what finish we wanted, and my mind went blank. I asked him the differences between satin and high-gloss, thinking that his description would jog my memory, because I knew it was one of the two. He just said "over there" and pointed to a sign with examples of what each was, giving no description of what each one *did*. I figured out it was satin, and walked back over, where he stood for another few minutes facing the other way at the counter without acknowledging us. I said "excuse me?" and was ignored.

I gave up and decided to grab lunch before coming back. The next guy I dealt with, a mere underling, was so outrageously helpful, complimented my color choice (cornflower blue FTW) and treated us like humans.

Boo old guy paint manager. Yay everyone else.

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