January 4th, 2008

  • kisarax

omg you had to work!

The other day, I went to Wendy's with my family.

We usually go to the same Wendy's all the time because they usually don't give us problems. This time they did.

We ordered two combo's/small chili/fry/frosty

The two combo's would come with drinks.... well the order person only did one. We had to demand for the other drink, cause the order person was like "oh yeah, you get another drink!"

We go up to pay, no one's at the first window... we wait a few minutes. Drive up ahead, maybe they were at second window? Then the order guy came popping to the first window screaming at us like what the hell are you doing. So... me and my mom are looking at each other like wtf. Complaint line~ Pay we do, then drive to the second window to get food.

Okay, the lady gives us our sodas/frosty. Well one soda is completely wrong, it was a medium sized coke when we ordered two SMALL sprites. The guy made one of the combo's a medium when we did not ask him. (We got charged, and no we didn't get any sort of conformation of our order either from the drive thru window/from order taker) so the lady disappears for a minute. When the lady re-appeared we got her to fix the drinks, and since we were charged already for the medium we kept it. (Gave it to my piggy of a brother) Then she gives us our food. We ask for the chili sauce/crackers, she stuffs them in the bag. We look at the bag to make sure everything is in there, none the less. Its not. We have one combo, chili sauce and crackers. So we tell the lady this and she argues we didn't order all of that. So we give her our receipt and she STILL argues we didn't order the chili. I'm just thinking, why the hell would we ask for chili sauce and crackers then? The chili sauce on anything else then their chili tastes like shit. So of course, manager person comes by and asks whats wrong and we tell her. Manager gives us this well fuck you too people kinda look. So we did eventually get all of our food, but it was bad time getting it.

We're just waiting for a call back from their complaint line.

What's the point of writing it down, then?

Dear bagel store employee,

I'm sure most people who come in just order coffee and a bagel, so while two sandwiches with two side salads, two regular coffees, and one decaf might not be the most complicated order, I appreciate your writing it down so you would remember it.

Except that, despite writing down the order and double checking everything after you did so, you gave me one wrong sandwich, one wrong side salad, and a third regular coffee instead of the decaf.

Not the most terrible service, but still, messing up half of an order is quite impressive.

Barnes and Nobel online suck

OK, I got some DVDs from B&N Online for Christmas, but I already had them. Thankfully, my mother included a gift receipt--because their website states that they can accept most returns from the website for store credit, provided they have a receipt with them. Fair enough. It's only store credit but it's freaking B&N; if you can't spend money there you've got medical problems.

Well, so I take the paperwork and go in to return them, expecting store credit, planning to buy some books with it...but apparently they cannot accept this return because the Amarillo B&N doesn't sell DVDs.  Nowhere does the websites' return section say that the store you're returning ot has to have the item; it just says to have the paperwork, and that the only thing you'll get is credit. It does specifically exclude a few things--video games, large orders, anything purchased used through a reseller on their site, etc.  That's it.  The cashier called the MOD up when the return wouldn't go through, and he informed me that regardless, they cannot accept the return because they don't sell the DVDs.

Figured that making a scene or yelling would be counter productive and unpleasent for all,  I went back home, rechecked the website and emailed B&N's customer service to complain--I said they either needed to clarify their website or they needed to  better train employees managers.  What I got back? A basic form letter stating that a physical B&N cannot accept a return of a product it doesnt' sell at all--despite the fact that the website touts the ease of returning a product to the brick and mortars as a good reason to buy from them. 

So to B&N: Piss off. I'm shopping at Amazon now.   I've worked at 2 major retail chains (WalMart and OfficeMax) before my current job.  In each case, we could accept returns of things bought online provided the customer provided a receipt. It just makes sense; it gives people a reason to buy from your site as opposed to a purely online etailer with (likely) lower prices.  If you can't pull that, then screw off.  I wouldn't feel so bad about it, but my folks used B&N specifically so there'd be an easy return option if I wanted to exchange the movies.