December 24th, 2007

I wanna bite someone in the face!

Fairfax County, Virginia Department of Tax Administration... you're on my LIST.

I feel the need to rant because I can't actually fix this until after Christmas.

February 2006 I bought my first car (in my name, at least). I was attending college in Utah. At the very end of April I graduated (yay!) and moved back home to Virginia, packing everything into said car and driving back. (It saved a ton of money.) After a week or three of getting settled in I took my car to the DMV and got it registered in Virginia. Paid my fees and taxes, got my stickers and plates, and everything was hunky dory.

April 2007 I decided it was high time I moved out. Almost all my friends still lived in Utah or in California, so back to Utah I moved. Again, after a week or three of getting settled in I go off to the DMV to set my registration back to Utah, pay my taxes, get my plates, the whole deal. Again, everything was hunky dory, or so I thought.

August 2007 I received a letter from the Fairfax County, Virginia Department of Tax Administration. "Hey, you owe us money. Please pay." Um, no. I got my registration changed well before I owed more Virginia taxes. I got on the VA tax website and found a place that says, "If you have moved your vehicle out of state, please enter your new address here." I changed it, put in the date I moved, and hit send. I used their tax estimator thing to double-check. It said I might owe money anyway, so I sent off an e-mail inquiring about it. I didn't hear back from them and quite frankly the whole thing slipped my mind.

November 2007 my mom back in Virginia received a letter saying I owed car taxes. She called them up and told them I had moved. They said to change the address on-line and then have me send a letter with a copy of my Utah registration. Mom went ahead and did the address change, and I made a copy of my registration and sent it to the address they provided along with a note saying something along the lines of, "I moved the car in question from Virginia to Utah in May of 2007. Please update your records. Here is a copy of the Utah registration." (I left Virginia on April 29th, arrived in Utah on May 1st.)

Saturday, December 22, 2007 I received yet another letter from the VA tax administration office. Interestingly enough, it hadn't been forwarded. The letter was sent directly to my Utah address. It says that my account is now delinquent and I need to pay immediately. Except that despite what the bill says, I still shouldn't owe them anything! And what really has me chomping at the bit is that the office is closed "In observance of the holiday." That means I can't do anything about it until at least the 26th, maybe later. Who knows what days they'll be open between Christmas and New Year? Certainly not the phone message, and of course not the website.
  • Current Mood
    frustrated frustrated!
transparent butterfly

(no subject)

My boyfriend and I signed up for a family plan with T-mobile through Walmart's wireless center in mid-October. We're there for about three hours, when the manager says he can't process the contract because he doesn't know what he's doing and we'll have to come back tomorrow to finish it up. We're promised ten percent off of our contract.

We come back in the next day. The girl working in the kiosk processes the contract in about five minutes and tells us we can't have a discount on our service plan. Whatever. Everything's fine, until about a week later, when my boyfriend's phone stops working.

We go to a T-mobile store and are told there's nothing they can do since we purchased the phone through Walmart; so we go to Walmart, who refuses to exchange it since he no longer has the box.

We call customer care, who tells us we can send the phone in and they'll get it back to us in six weeks. After some arguing back and forth, we decide to go back to Walmart and try our luck with the night manager, who does take the phone back.

All's well, right?

Then my phone stops taking a charge. I call customer care, who tells us she can send us a new battery and charger since the phone's under warranty. She recommends that we try taking it back to Walmart first, since I need the phone for work. Walmart again refuses to do anything with it, and there's no amount of begging on this earth to get the manager to change her mind. I call Customer Service again and am told they'll find me a loaner phone and send out a new battery and charger. I'm disconnected before she gets a chance to process anything, so I have to call back for the third time.

I was on the phone for an hour and a half with this service rep, who tells me that because I purchased the phone at Walmart, I have no T-mobile warranty, they can't send any parts out, I'm not eligible for the loaner phone program, and my only options are to buy myself a battery from their site or send my phone into the manufacturer and wait six weeks. After a whole lot of wtfing, he finally tells me he was looking up the wrong phone number for the last hour 1.25 hours and that I actually am eligible for a free battery replacement. I ask to speak to his supervisor, who then tells me that yes, I can get a loaner phone and yes, he's terribly sorry his CSR is ridiculously incompetent, and no, there's nothing he can do to compensate me for the terrible service I've received since signing up with his damn company. Ugh, whatever. I get the loaner phone and receive my new battery a week later.

Only, it's the wrong fucking battery. I call T-mobile AGAIN. They tell me they'll expedite a new battery and I should receive in two days and OMG THEY ARE SO SORRY.

Two days pass, and no battery arrives. I call back, and it turns out it's been returned to their warehouse. They tell me that they'll send out another one immediately. I ask if they can extend my loaner phone contract without me having to go to the store, since it's their fault and the store I borrowed the phone from is an hour away. They say no problem and call the store for me. They make notes on my account and tell me to call the store on Sunday to process it.

I called yesterday, and no one answered the phone. I called again today, tried to explain my situation to the manager, who wouldn't let me finish a single sentence, told me no way in hell is he doing it over the phone, refuses to pull up my account and look at the notes, starts yelling at me, and then hangs up on me, even though I wasn't rude at any point during the conversation. My boyfriend calls him back and is again hung up on.

My boyfriend calls customer service, who calls the store, then tells my boyfriend, oops! We fucked up, and yes you are going to have to drive an hour to Pawtucket the day after Christmas if you don't want to get charged 100 dollars for the shittiest phone you've ever had to use.

I have never been so dissatisfied with a service in my life. I'm still waiting for my THIRD battery. I'm thinking of just canceling the contract and having done with it.