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December 22nd, 2007

Dec. 22nd, 2007

this happened about two weeks ago, but i'm still irritated by it. i was returning stuff that i bought for my mom, that she didn't want, and the woman working there asks, "then why even bother shopping?" the whole time she is letting out irritated sighs, and rubbing her temples. oops, this is your job, and at least i was being nice about it. i could have just as easily thrown my bag onto the counter, and demanded a refund, and then i could have spat fire out of my ass for you not being quick enough. but no, i apologized for making you do your job, i know it's tough and all, but it's what you're being paid for. wah wah wah.

WTF Rolling Stone

I have a subscription to Rolling Stone, and they've never done me wrong. They send an insane amount of renewel letters, but since I'm paid up until Aug 2009, I usually disregard them.

Today, though, I got a collections notice from a company called North Shore Agency Inc, who claims to be working on behalf of Rolling Stone. It says I owe Rolling Stone $12.95 and that the magazine has sent me to collections. It continues to say that they want me to pay them, and that they'll not only settle my debt, but that they'll reinstate my current subscription and I'll recieve the remaining issues of my original subscription.

I checked the Rolling Stone website, and it still says I'm paid up until '09. It says nothing about an outstanding balance. I have no idea what this collection agency is talking about.

Magazines send renewel cards all the time. I got one for Elle magazine a month after I bought a 12 month subscription. I know my Rolling Stone account is good until '09, I can't fathom why I've been sent to collections.

WTF, Rolling Stone!
I am pretty leery of ordering things online (have heard too many horror stories!) and generally just stick to Amazon because I've always been pleased with them. Well earlier this month I decided to order a few gifts online - three items from Amazon and one from CompUSA. The item I ordered from CompUSA is a DS game that apparently is out of stock at a lot of places, but my little sister asked for it and I wanted to get it. I decided to use CompUSA because they were one of the few sites that had free shipping and said that the item was in stock. I ordered from both sites on 12/9 and arranged to have the items shipped to my moms house, where I was going for Christmas.

I arrived down at my moms a couple of days ago and was annoyed to hear that the items from Amazon had arrived very quickly but the package from CompUSA was MIA. On 12/21 I checked the online tracker that had been linked to in my email, which is supposed to provide updates about the status of the order. It said "No information available." I wasn't sure if the package had been sent and lost or what was going on, so today I called their customer service line. I waited on hold for SEVENTY-FIVE minutes. Yes, I timed it. Over an HOUR. I don't care if it's the busy season or whatever, there is no excuse in the WORLD to leave someone on hold for over an hour. The only reason I didn't hang up is because I kept telling myself that they were bound to pick up any minute and I didn't want to have wasted the time I sat on hold.

Anyway the guy picks up and, long story short, he tells me that the item is on hold and that it wouldn't ship out until the end of next week (three full weeks from the time I ordered the product). I asked how in the world that was possible since the website specifically said the item ships out in 1-2 business days. He had no answers. I was pretty infuriated at this point, after the sucky service and the hour+ wait. I asked why they hadn't informed me that there would be such a long delay and he said I should have got an email, but of course the ONLY email I have received from them is the initial one after ordering. I told him that that was outrageous because I had specifically ordered the item to be here by Christmas and that I wanted them to cancel my order. He said that they would cancel it and that they would email a confirmation. I haven't received an email yet and my account hasn't been credited. If they don't get on it soon, I am going to be irate. I emailed them today and supposedly they will respond in 24 hours.

I totally hate them. If they had been honest and told me that it was out of stock at the start, I would have ordered elsewhere and had the item by now. Argh!

State of Maryland

I want to sign my nearly 2-year old up for a "Mommy and me" tumbling class, but I need a birth certificate to prove that he's within the age range. So, I toodle off to the state of Maryland website and read up on how to obtain one.

As I don't have time to go to Baltimore and get one in person, I found the section that tells me how to get one by mail. I write the letter with the necessary information, answered in the order that they gave the questions, and sent it off, along with my check for $12.

I got a letter back yesterday telling me that in order to get said birth certificate, I would need to send a copy of my driver's license. OK, I have no problems with that. I wondered why they didn't require something like that in the first place.

Here's where the bad service comes in - The letter started out that this has been a requirement "Since January 2006." Would it kill you to update the website with that information? It's only been 2 YEARS!

This is not the first time that I've had troubles getting a birth certificate for a child. My first attempt at obtaining my older son's was returned because they decided to DOUBLE THE FEE in between me getting the application and when I sent back the application. Mind you, it wasn't long - I got the application from the hospital and sent it off a week later.

Minor suckage, but it was still annoying. Since it takes at least 4 weeks for processing, we won't be able to sign up for the class. And yes, I know that lack of planning on my part doesn't make it an emergency on theirs, but I applied for said birth certificate WEEKS ago.

Kohls online

For Christmas, my mother ordered my sister a 5-in-1 countertop grill from the Kohls website, along with some cookie sheets.

On the 10th, the cookie sheets arrived, but not the grill. There was no invoice in the box. Figuring they'd shipped them separately, Mom waited a few more days, but the grill never showed. So she got online to check the status, and the website claimed that the grill and the cookie sheets were shipped in the same box, which weighed 28 lbs, and was delivered on..the 10th. Needless to say, Mom is puzzled by this because the box that the cookie sheets came in was obviously not big enough to also contain a grill, and certainly did not weigh 28 lbs (Mom has very bad health problems and cannot even lift a 28 lb box).

Mom was sick with a bad cold, so she couldn't call, but she e-mailed the customer service department about it, and never received a response. She tried e-mailing two more times before giving up, as she never get any reply that way.

She called them on the 17th and talked with a seemingly helpful CSR, who said oops, their bad, they'd re-ship the grill and would make sure it went out the 18th, the very next day, with upgraded 2 day shipping so that it would get here in time for christmas.

As of today, no grill. Mom took the order number and checked the status online, and...it hasn't even shipped yet.

Needless to say, she is not pleased. She told my sister that her main christmas present would not be here for christmas, but hopefully it will get here soon after. I'm starting to think that my sister is just destined to never have that grill.

You Pep Boys are annoying

I admit it- I know virtually nothing about cars. I rely on AAA and what my mechanically inclined grandfather tell me.
I am not happy with Michael's. The past two times I'd been there, the cashier had left stuff out of my bag and/or charged me multiple times for an item of which I had only gotten one. This time, I picked out four pieces of posterboard, which were marked at $.49 apiece. I got to the register and they rang up at $1.99 apiece. The cashier and I walked over, and she said this was the fourth time this had happened today. NONE of that posterboard was marked $1.99. It was all $.49, $.99, or $3.99. I mean, I understand that mistakes get made, but none of it was marked that price, so obviously it wasn't just in the wrong place. After the second time it happened, you'd think someone would fix it. I told her, politely, that the sign should be switched if it had happened multiple times, and pointed out that none of the signs had that particular price. I picked out a different paper at the correct price.

And then when she rang me up, she had no singles in her register. I'm a cashier. You replace your change BEFORE it runs out. And it wasn't like she needed someone to get change for her (like I do at my job)- she had keys and got it herself. It's not horrid service, but it all could be avoided by someone just paying closer attention. (I know today was a busy day, but there were no more people than average in the store.)


Separate annoyance: Why does AC Moore not carry crochet hooks bigger than 6mm??? I couldn't find one at Michael's, either, but I know they carry them, as I've gotten N and P hooks there. But AC Moore didn't even have a space where they'd go. I apparently left my N on the Metro yesterday and needed to replace it so I could continue working on a Christmas present, and I had to go to three stores before I found one.

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