December 3rd, 2007

elmo

why you do this?

So I wanted to tell you about what happened to my fiance a couple of weeks ago that ticked us off.
He had been with a Telstra (our major phone giant that most networks run off) Mobile Plan for the better part of 3 years. He was on a $49 cap plan with handset repayments. About 1 year ago his contract expired and his handset was also paid for. Cue the marketing calls for re-joining to a new plan. These calls would amount to about 5-6 attempts per day on a weekend and about 3 times a night- all to get him to rejoin on another plan. Fiance wanted to wait for his perfect phone to come out over here (November just gone) and then he was going to go with whoever offered the best deal with that phone. Makes sense so far? Well we ended up disconnecting our home phone because of all the calls and my Fiance went to get his new phone from Vodafone because their prices were good and they were also the only ones offering the phone. Fiance wanted to keep his number and therefore Vodafone had to port it over from Telstra, now given that Fiance was not on a plan, there was only a small disconnection fee ($30). Supposedly. However, the final bill came through from Telstra about a week later for $95 and we were shocked to find that the items listed on the bill were;
Change to Telstra $25 plan from $49 cap plan 15/11/07 (funnily enough, the date that fiance purchased phone)+
Disconnection rate from $25 plan 16/11/07 =$95 (the date that the number was actually ported
and then the other charges were just phone calls made from his number.
So somehow he's magically been added to a plan and then had to pay the disconnection from that plan. HRMMM.
Fiance then called to enquire how they managed to put him on a new plan when he hasn't signed any papers except for the wodafone ones, he was told that he had made a verbal agreement on a marketing call and that, that was all the proof that they needed, she then hung up on him.
Fiance has to call back when he's not working because he refuses to pay a disconnection notice for a plan that he never agreed to.
I hate phone companies sometimes.
BTTF Doc and Marty

Annoyance at Zaxby's.

How is "I want the $4.99 buffalo wing meal" hard to understand?

It was to this one cashier, who at first tried to charge me for a $6 and something meal, and then had to call someone else over to remove it from the order when I told her that was the wrong one.

Then she went on to tell me "We don't have a $4.99 buffalo wing meal".

Uh, lady, I'm looking RIGHT at it on the menu! You also have it advertised on a HUGE poster advertising it right beside the register! I'm pointing it out to you, and you STILL don't grasp what I'm trying to order. I even pointed out specifically on the menu where it was listed.

Finally, you pretended to understand. When our order came, you STILL gave us the wrong meal. I just kept it, because by this point there was a line almost out the door because it was lunch time and they were super busy, and it would take forever to do it over. Just annoying.
Who Likes Me!
  • smu

Buh?

More like stupid service, but it irked me...

I was driving home from errands today and pulled into my local gas station to top off my car. I try and never let it get under a quarter empty, since gas is so high now. My car is an ancient but lovable 92 Chavy Cavalier and gets surprisingly good gas milage. So every two weeks, it's about $20 to fill it up.

I pull up and wait. And wait. There's only one other car there, so I figure they can't be especially busy. A man runs up, finally, and sticks his head into my car. I'm sitting there going "wtf" as he looks at my gas gauge. "Fill 'er up!" he says confidently, taking my outstretched debit card. "No, just $20 regular, please." I say, wondering just what the hell is going on. First he sticks his head INTO my car, and then just assumes I want to entirely fill my car up? He gives me a look, looks back at my gas gauge, then stomps off to pump my gas (this is New Jersey, we aren't allowed to pump our own).

Someone wanders over to clean my window, but does a half-assed job of it, leaving the passanger-side window still half-covered in suds. Plus, it's starting to rain, I really don't think I need my window cleaned if it's raining.

The gas machine signals it's done and the man is, again, no where to be seen. I wait and he finally reappears. He slams closed the lid of the gas cap, says nothing as he shoves my card at me, and then storms away!

Usually I get good service there, but tonight was just full of "wtf".