Not so much of bad service, but more of a question. This happened to me this morning, and I'm still wondering whether I'm overreacting or whether this was a genuine case of bad service.
A brief note: I live in an Asian country. Locals have, for the most part, wholly regional Asian features; I'm not an exception.
I went to a downtown Subway for an late breakfast/early lunch, and because it was before noon, this particular Subway wasn't packed like it usually is. There were only three people at the counter, which was fine, because there are maybe five customers there.
I've been there many times, and the guy doing the bread works there regularly. He's never actually been in charge of the cashier because they're usually staffed with more people, but it seemed today he was the most senior of the staff there and therefore overall in charge. I shall call him E for employee because it's easier.
There was a British tourist in front of me who was new at ordering Subway-style, so E, who is also Chinese, had to walk him through it. It's okay; I know Subway can be frustrating because there are so many choices to make. E was a bit snippy with him, but E has always been snippy, so I don't take much notice.( Collapse )bad_service
? Or is it me being paranoid? Because the incident keeps bugging me, and I'm wondering whether I deserve to be on customers_suck