November 17th, 2007

Lying = Bad Service

I don't mind when plans change suddenly at all. Such as when a certain 1-800 junk removal company accidentally gives me the wrong schedule. (12:30 - 2:30 instead of 9:30 - 11:30, as your mail system confirmed?) It's my day off, I have no problem lounging around waiting. (Even though I did have some other plans.)

I also don't mind if you had a bigger order than you thought and then changed my time AGAIN without calling me.

What pisses me off is when said company driver calls me and says, "I left you two messages, I've been trying to call you all day!" when I have been sitting in front of my cell phone which has call display and records any incoming and outgoing calls. My message box is empty, and I have no record of those calls. Don't get snotty with me about how you've been trying all day, or how you filled up my message box and I never got back to you. You're lying. Is it so hard to call and say, "Oh, I'm sorry, I'm really busy, so I forgot"?

Checkmate Cabs @ 7:05AM
Mom called @ 12:26PM (And I ignored it; it's not like I missed a call when I was on the phone!)
I called out to your company @ 1:03PM
You called me @ 1:08PM upon my request to your customer service line.

Voice mail says: You have no new messages.

Yes. You have been calling ALL DAY, I see that now. -eyeroll-
  • Current Mood
    aggravated aggravated
jupi

Attn: Children's Hospital.

I've come to understand that you give many parents advice as to who to talk to when they have a child that is Autistic. It's fine and dandy that you're helping them out, as that is your job.


However, please. Also make it your job to give the parents the right PHONE NUMBER when you tell them to call a school that specializes with those children. I'm now receiving several calls a day from parents who expect me to be able to help them; some of them rather distraught. I had one lady leave me three voicemail messages consisting of nothing but screaming at me for not picking up. (I was in Algebra at the time. Can't really pick up my phone then, now can I?)

I've tried e-mailing you, Children's Hospital. I've tried calling you, but I can't get through to the right person.

Please. PLEASE stop giving the parents my cell-phone number. I do understand that the two numbers are the same, save the area code. Honestly, I think a few of the calls weren't your fault at all, and they were just the parents being silly and not remembering the area code. Especially when the calls are local.

The ones that I get from Michigan and New York City, (I'm in Pittsburgh) however...I'm pretty sure those would be your fault.


I've even tried calling the school and seeing if they could do anything about this, but nothing has changed, unfortunately. :/


<3, Jupichan
Mmmmoose

Overly Helpful Sales People

I don't know if this is BAD service, so much as AWKWARD service...at least that's how I felt.

I went to go buy some tights I had been eyeing, but there was only one size left. Tights are usually sized in terms of height and weight and this was (XS - up to 5'4' and max 115lbs). NOT going to fit me.

While I was looking at the tights one of the staff came up and started talking to me...

SG: Hi! Are you finding everything alright?
Me: Sort of - do you have any more of these tights in larger sizes?
SG: Hm...no we don't all our stock for this brand is on the floor *flips the tights over* This should fit you though
Me: No, it won't - but that's okay, I'll just take a look around for something else
SG: I really think these will fit you!
Me: Thanks, but they really won't (I'm 5'5", large in the hip area, and over 125lbs)
SG: I think they will
Me: NO, they won't, I'll just take a look around thanks

She then proceeded to follow me through the store insisting that they would fit. I found another pair I liked, checked the sizing and woo hoo! they will fit. I tell her I'll take the pair and she STILL insists that the first ones I picked up will fit.

As I'm checking out, the same girl is ringing me up and flips the back of the tights over

SG: Are you SURE this is the right size for you?
Me: YES
SG: Ok, it's just I think the other ones would fit....
Me: I want these ones, thanks.
SG: And you're SURE this is the right size? We don't do returns.
Me: Yes, thanks

Now, yes maybe I should be complimented that I apparently look smaller than I am BUT JESUS CHRIST WOMAN let it go!
I'm slightly sensitive regarding my weight because I put on a good 15 pounds in freshman year (ALL on my ass and hips - AWESOME) and I haven't really adjusted to buying a whole new wardrobe for my lower half. When I worked in retail I *definitely* never questioned anyone's self-picked sizing because you never know who has body issues or not.

I could understand maybe if like...it went by sizing and maybe their sizes run big or something, but the back of the tights shows the HEIGHT AND WEIGHT, which really....don't run 'big' outside those measurements.

Not so much bad I guess as really really annoying.
  • Current Mood
    annoyed annoyed