Now that it's been a year, I can talk about this without cursing up a storm. It's long, so I'll stick it behind a cut. I also tried to adjust the tense as I copied part of this out of an email I sent someone last year, so if any of the tenses are off, that's why.
I don't even think my naivety as a college freshman can make up for what this bookstore did.
I purchased all my textbooks at the beginning of the semester. For my History class I purchased a $120 textbook. No big deal, except that the second part of the book (yes, it was two books) had not arrived in shipping, so I only walked out of the store with half a textbook. The store promises to call me when the second piece of the book comes in, and I can go pick it up.
Weeks later, come to find out my History professor hates the textbook, and thus doesn't want us to use it. Soon after I find this out, I get a call from the bookstore saying that I can pick up my copy. I tell them that since I don't need the textbook would it be all right for me to just leave the second part there and sell back the other half when I get around to it? Yes, sure, it's okay! The girl on the other line says, and she'll make note of it.
I finally get around to bringing the first part of the textbook up to the store and asking to sell it back. The lady at the register is extremely, extremely rude to me. She takes a look at the book and snaps at me to: "Come back when [I] have the other half." Her tone was painfully condescending. I explained to her that I never picked up the second half since I didn't need it for the class. She asks for my name and when I give it to her walks to the back of the store.
"There's no book in that name back here!" is what she screeches into my face. "We only have a Hooper back here, not a [my last name here]! We can't take the book back!" And then she leaves the room. No other explanation, no apologies, no trying to help me find the missing part.
My book was in perfect condition. You could tell it hadn't been used and that I wasn't trying to con anyone out of anything. I'm extremely pissed off because they didn't keep track of their records better and gave away half of a book I paid for. So now I'm out $120 on a book I didn't even need for the class, and is pretty much useless without its accompanying text. All they would have had to was check someone's ID to make sure that they are in fact the original purchaser of the book and then keep a strict inventory on the amount they had left. God forbid they do even that!
Today must be backwards day. Next time a day like this occurs, I'd love to know in advance, so I can better prepare myself.
You must have thought you were hilarious; when I ordered two baja chalupas with beans substituted for the meat, and a bean burrito; and what you gave me is two chalupa shells with a scoop of beef in them, and a burrito filled with everything that should have been in the two chalupas. (You see, I'm a vegetarian, and I find a little bit of glee in the fact that you are one of the only fast food joints I can go to with my friends and actually get something to eat. I'm probably going to just end up eating this anyway, as I can't get back out there, and I think it's a lot worse to waste meat than to eat it if you got it by mistake.)
I mean, I suppose I can just...switch the stuff around...but I kinda wanted it prepared the way I ordered it. And with no rice in the burrito. That's not right at all.
However, you're very good for when I'm in a beany mood, (and you're the closest thing I have that even resembles mexican food, though I'd call you just food with a sombrero...) so I'm willing to give you another shot.
The law firm my mother works for orders Chinese about once a week. Today, my mom was finishing up an egg roll and she found a live insect in the last bite. She ran into the kitchen and spit out the bite she'd just taken, but everyone had already finished or almost finished their meals. So she called the place, and explained to the manager that she'd found a live bug in her meal. The guy just barks "So, what is it you want from me?" She said she wanted an apology, at least, which prompted him to say "Well, that goes without saying." Um, no, you should say it. So before she could say anything else, he yelled "WELL I'LL GIVE YOU YOUR MONEY BACK" and slammed the phone down.
Later, he called her office and told her that he was in the lobby. She took another woman from the office with her when she went to meet him. He asked what she'd eaten, and she said egg rolls. He berated her for a little while about how it was impossible for there to be a live bug in an egg roll because of how it's cooked, and eventually pulled out a wad of cash and shoved $6 at her. She asked why she wasn't being refunded for everything, not just the one order. He said there had only been a problem with her order, and reiterated that he didn't believe her that there was a problem anyway. She told him that they order food for 10-15 people from him about once a week, and from a business standpoint, she thought he'd have seen that refunding everyone would be a better idea. (I wouldn't have done this, but she did.) He started yelling again and walked out.
She called the Health Department, but no word yet.