November 4th, 2007

(no subject)

Here's some bad bank service.

I get paid on Friday. Last time, Saturday morning came and there was no money in my account. I asked the asst. manager about it, wondering if maybe there was a delay and he said that sometimes the banks are stupid and it doesn't get processed till Monday. I think no big deal, simple mistake.

Well this Friday I decided to check my account sometime in the afternoon to see if I had money. Except I couldn't because the website was down. So I phoned the branch. And it rang and rang and rang and nobody picked up. I phoned another number and a woman transferred me to a recording. Which didn't do my any good because I couldn't remember my account number and couldn't really look it up because of the website being down. Finally I got to a real person.

I told her about the website, asked her the balance and discovered that my paycheck hadn't gone through. I told her that I get paid on Friday so there should be money there and she got all snippy and said "Well the day's not over yet!" I explained the situation about the last time when it didn't go in until Monday and she just told me it wasn't the bank's fault, it was my company.

I thought maybe it was a little too early and the money hadn't been sent out yet so I waited until 4:00. By this time I had found my account number so I tried to do the telephone banking as it would be quicker. And it didn't work. And the website was still down. So I phoned the branch again and got the same lady and asked her to check my account again. Still nothing.

I phoned my boss and asked him what the deal was and he said that they do the payroll for everyone at the same time, on the same day and the bank saying it's not their fault is totally wrong because the company has already sent them the information well in advance. (Pay period ends the Sunday before) He said occasionally the deposit will go in later, like on Saturday morning, but apparently my bank doesn't like to process things over the weekend, which is why my paychecks always go in on Mondays.

Which is not very helpful when I have to pay rent and buy a bus pass and basically have no money for the entire weekend.

So in conclusion, I am so switching banks.

ETA: Yes, it's direct deposit, not a cheque. Sorry for the confusion there.

Lowe's suck

So, way back in August we purchased some materials including new windows for our house. We spent a bit over $10,000. We paid with a check and took the windows home and put them in our storage unit until our contractor was ready to install them. On Friday, the trim was yanked off of my existing window to prepare for installing the new windows. It was brought to our attention that our new windows were too small and we actually needed wider windows or we'd have to buy more lumber to fill in the opening to make the new windows fit.

My husband arranges for his dad to drive over with his truck and haul the windows back to Lowe's. There were five windows and we'd paid $156 each plus tax for them. My husband loads them onto a flatbed and takes them to the service desk where he's told that they can't give him the actual cash back for the windows...only merchandise credit.

Now, we had issues with our deliveries being VERY late, missing some items and some damaged items. Based on the poor service given when we were trying to rectify the crappy deliveries we'd decided we no longer wish to do business with Lowe's. Therefore, we had no use for a merchandise card. We really wanted our cash back so we can go to a local lumberyard and purchase our windows.

Maybe I'm just expecting too much but I honestly think that since they've had my cash since August 21 they could have given me the cash back instead of a merchandise credit.


This is a direct quote from my receipt that I was given at the time of purchase in the Lowe's store.

"If you are not completely satisfied with your purchase, simply return it along with your original receipt to any Lowe's store within 90 days of purchase, unless a shorter return period is indicated. We will, at our discretion, repair it, rplace it, or refund your money based on your method of payment. For returns with valid receipts we will refund:
Cash if your purchase was made with cash.
Cash if your purchase was made with a check over 15 days ago and you have no outstanding checks with us.
A credit to your credit card if your purchase was made with a credit card.
A credit to your in-house line of credit if your purchase was charged to an in-house line of credit.
A merchandise credit that can be used to make future purchase will be issued for all other returns with a valid receipt."

We had all of our receipts for every purchase on this project and were within our 90 day window.
made by stephanielynch

Verizon Fios

My parents ordered Verizon Fios as soon as it came out, almost a year ago. We have had no problem with the cable, internet or phone; just with the actual billing itself. We originally had 7 boxes, but when my Great Aunt died 6 months ago, we got rid of 2, reducing the number to 5. We are still getting billed for 7 boxes, even though they were removed, and every time we call up, they usually give us the run around, saying that that they have removed them from our bill. After my mom complains they end up transferring her to another department that gives her the same run around. She has even received confirmation numbers from the various departments.

Even though it only equals about $10 a month, it still adds up over time. My mom has started sending in the the bill minus the $10 for the boxes we don't have, and she is ready to cancel and just go back to our old cable company. Granted, its shitty for my mom to not send in the whole bill, but she is at her wits end with this service.

Anyone have any suggestions? We want to write a letter to the CEO, but we doubt that he'll actually read it.