On September 29th, I ordered a key holder plaque from www.norsecrafts.com
. Apparently, everything they make is hand-painted and may take longer than a normal internet order to arrive. OK, fine, not a problem. I anticipate (since I can't find any estimate on the website) that it might take 2-3 weeks for my small keyholder to arrive.
...fast forward to now. Over a month later. I still have not received the key holder, a shipping notification, OR any communication whatsoever besides my original order confirmation. My credit card was charged 5 days after I placed the order - nearly a month ago now.
The website says she can only be contacted by email for order status questions. Accordingly, I send an email this past Saturday with my order number and my question of, basically, "Where is it?" (I was much nicer than that, though, of course.) I hear nothing. I re-send the email two days ago. Still nothing.
I called the number in the confirmation email today, even though I thought that was probably pointless. No answer. Left a message on the voicemail. I don't anticipate a callback as it states on the website that she does not call customers back.
Her emails are not being blocked by my spam filter (on gmail) as obviously I recieved the first one, and I've checked my spam ever since I emailed her on Saturday.
I have no idea what to do now. I just want my keyholder! I feel like this is getting pretty ridiculous and while I don't want to have to dispute the charge on my credit card (I've never done that before), I am not going to pay for this if she won't even communicate with me. I haven't yet threatened to dispute the charge but I guess I may have to...has anyone else had a similar experience? Any advice would be greatly appreciated!**Edit 11/1/07** Got an email from her today apologizing for the wait and saying that my keyholder should be going out "in the next few days." Hopefully this is the case and I don't have to follow-up with this post again!
Thanks so much, everyone, for all of your advice! (I was just about to reply to everyone individually but then I got the email, so it makes everything kind of null & void, heh.)