October 31st, 2007

Star, Star of Life, Life

(no subject)

So my fiance Shawn and I ordered a demo of the Rosetta Stone language software to give it a try.. We both really want to learn Spanish to help with work (we are both EMTs) since we get a lot of patients who ONLY speak Spanish... I took it in middle and high school for a total of six years and I still don't understand it, so we figured if anything would work for me, it would be this...

So I go to install the demo, and it won't let me get past "choose a language level"... I guess the real software gives you choices between beginner, intermediate, etc, but the demo just stops there... HOW THE HELL am I supposed to know if I'll like the software enough to shell out $200 for it if I can't even try it?!?!
Careful, sibling...

Car Purchase

Okay.

CL = Car Salesplace Manager Lady
IS = Incompetent Salesman

First off: CL, the owner's manual says that this car tows 1000 pounds. We need-- NEED-- it to be able to tow at least 3500 pounds. No, I won't believe you when you say that you're CERTAIN it tows 3500, because I'm looking straight at the owner's manual and it says 1000 pounds. However, we're pretty sure that the purchase agreement was signed, and thus are pretty sure we're stuck. >.<

Second off: Incompetent Salesman. The only thing I can think of is that you'd just started working that day, because I-- shorter, lighter, not-mechanically-inclined girl-- could tell more about that car at first glance than you. IS, you thought that the electric engine was the combustion engine (it's a hybrid). You thought the windshield wiper fluid container was the radiator. You couldn't find the spare tire, and swore up and down that the car came with a trailer hitch, until I demonstrated that it didn't. Then, you tried to flirt with me constantly when we (my dad and I) were looking over the paperwork. Even ignoring that you appear to be well over twice my age with a permanent sunburn, you smell funky. Like chili powder and soy sauce mixed with peanut butter. You're a fairly nice guy, since you let me drive the car all over town to see how it ran... I just don't want to date you.
  • Current Music
    Persephone's Bees- Nice Day (Augello remix)
out of the blue

Bad Service - more like, No Service - from an online vendor

On September 29th, I ordered a key holder plaque from www.norsecrafts.com.  Apparently, everything they make is hand-painted and may take longer than a normal internet order to arrive.  OK, fine, not a problem.  I anticipate (since I can't find any estimate on the website) that it might take 2-3 weeks for my small keyholder to arrive.

...fast forward to now.  Over a month later.  I still have not received the key holder, a shipping notification, OR any communication whatsoever besides my original order confirmation.  My credit card was charged 5 days after I placed the order - nearly a month ago now.

The website says she can only be contacted by email for order status questions.  Accordingly, I send an email this past Saturday with my order number and my question of, basically, "Where is it?" (I was much nicer than that, though, of course.)  I hear nothing.  I re-send the email two days ago.  Still nothing.

I called the number in the confirmation email today, even though I thought that was probably pointless.  No answer.  Left a message on the voicemail.  I don't anticipate a callback as it states on the website that she does not call customers back.

Her emails are not being blocked by my spam filter (on gmail) as obviously I recieved the first one, and I've checked my spam ever since I emailed her on Saturday.

I have no idea what to do now.  I just want my keyholder!  I feel like this is getting pretty ridiculous and while I don't want to have to dispute the charge on my credit card (I've never done that before), I am not going to pay for this if she won't even communicate with me.  I haven't yet threatened to dispute the charge but I guess I may have to...has anyone else had a similar experience?  Any advice would be greatly appreciated!

**Edit 11/1/07** 

Got an email from her today apologizing for the wait and saying that my keyholder should be going out "in the next few days."  Hopefully this is the case and I don't have to follow-up with this post again!

Thanks so much, everyone, for all of your advice!  (I was just about to reply to everyone individually but then I got the email, so it makes everything kind of null & void, heh.)

Thanks again!
  • Current Mood
    frustrated frustrated