September 13th, 2007

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More WTH service than BAD service I think...

I wouldn't categorize this as bad service but it makes you go WTH?

Yesterday a woman came to our door trying to get us to change electric companies. She called me by my last name and I said yeah that's me. She gave me the details of what we would get and whatnot and that we were automatically approved to switch without a deposit. Other than the very strong smell of smoke I think it went well.

We get through the entire process and I get my husband and introduce them. His name is X, she does a double take and said the name on the account was something else, it was XX... Oh! That's his dad's' name. He lives right across the street and sometimes we'll get mail for him.

That changed everything. So we tried to do the conversion anyways but it turned out we had to pay a $175 deposit *ouch* no can do right now.

The WTH part of it was she said for us to USE dad's information and credit anyways and she'd say that I'm still who I am, same last name, and let them assume that we're married. So we'd put the account in dad's name and in a month or two change it to my name.

I didn't feel comfortable doing that and said no thanks but she was really pushy in that nobody would ever find out that we're using someone elses credit information for our utilities. Even if I did change MY name on the account from HIS then HE still would be connected to it.

I hope that people don't do this all the time without asking the persons credit that you're using. I would think that once she found out it wasn't us, that's the end of it. Isn't that fraud of some kind?

Petty gripe...

A few months ago, I found a dirt-covered catalog on our lawn in a clear plastic bag. We get them all the time, and they get picked back up by people from whatever company after a few weeks. Since we were having people over and we had made an effort for the house to look nice, I decided to hurl the catalog out, as it looked like rubbish. 

Cue about a week later. Weird sales person on the doorstep, wondering where the hell their precious catalog is. I apologized and said that I threw it out. The sales person got really shitty with me for doing it, and told me to leave it out as they come back from it. I felt really bad, as he made me believe I did something wrong.

As soon as he left, I thought about it. Hang on, this company is leaving crap all over my front lawn, and wants me to leave it there so they can come get it eventually, in hope i'll buy something from them? And I felt bad for throwing away their shit that they left? Noooo. Not on.

I bring this up now, as they have left another one. It's been sitting there for a few weeks. What should I do to it? I was considering getting a big black marker and writing 'PLEASE DO NOT LEAVE YOUR RUBBISH BEHIND' as I feel they are out of line by leaving junk on private property, and getting angry with people who throw away their rubbish.

Thoughts?


-------------EDIT-------------

I got home and my mum had thrown it out since she was mowing the lawn (why didn't she just run over it? Pfft!), but I have heeeeaps of ideas for next time, haha! I showed my mum this post and we had a good laugh at some of the comments :D thanks guys!!

Frustating service due to language barrier

This is more frustrating than "bad" service.

I have a friend that wanted to go to lunch on my lunch break today, so we go to a local Chinese buffet. There is one man working. He is the chef, waiter, and everything in between. Granted, 2:45PM is a very slow time, but perhaps leaving a man who barely understands English wasn't the best business decision this place has made.
First off, I ask for Iced Tea and get Hot Tea. OK no problem, I drink it because I'm not a person to complain about such minor things.
Secondly, we both want to order off the menu instead of get the buffet. The man is confused until we point at the menu and what we want. He gets it, we think. He goes in back and we wait. After we both finish our drinks, there is still no sign of the mystery do it all man. My friend eventually refills our drinks for us. Finally the man reappears and asks if there will be anything else.
Um... our food?
He waves at the buffet and says, "You help yourself."
No, we want to order off the menu. He frowns and shakes his head. OK he's not getting it. So insert more pointing at the menu and then ourselves. Finally, it clicks. He smiles and says, "Fresh! You want fresh."
With in minutes we have our order.
We're running out of time for me, and so we eat quickly and go to the counter for our check. We get it and there are two buffets plus our "fresh" food.
We're all ready frustrated, and we know arguing this isn't going to be easy, but an extra $20 charge on the check calls for some arguing. For a good amount of time we go over and over with the guy that we didn't eat the buffet and he's not understanding. He is confused, and frustrated because he keeps saying he made it fresh. I understand that he thinks he made us a requested buffet dish, but we ordered it as our meal and didn't eat anything off the buffet.
Finally, a woman comes in and the man explains to her in whatever language they speak his side of the story.
The woman speaks much better English than the man and says, "He made you a fresh plate of garlic chicken and you ate from the buffet?"
We tell her no, that we only ate the plate of garlic chicken, that we just ordered straight from the menu. She understands right away, and takes off the $20 plus our drinks while apologizing.
The whole ordeal was frustrating, and I wasn't really a fan of having to run inside to make it to my desk on time. Who leaves the guy that doesn't speak English that well to run everything?

Minor sucks. Two, to be exact,

I realize these aren't that bad.  That being said...

I'm 33 weeks pregnant (my cravings, let me show you them).  Sunday, I really, really wanted ribs.  We went to that place...you know, the one where people want their baby backs.  I ordered the honey BBQ rack, light sauce.  They send me the hot ones.  I take a rib off, bite into it's rib-ly goodness...and my mouth burns (I can only tolerate spicy food at certain times.  My husband tries them to see if I've lost my mind, cause I hear pregnancy can throw taste off.  He agrees...really spicy.  I get my waiter to come out, see if they can be remade.  He takes them back to the kitchen.  He brings them out at miraculous speed...and they're the same ribs, just covered with honey BBQ sauce.  It even has the same half eaten rib on the plate.  I try once again to eat them, but still too spicy.  The server comes out and says he'll send a manager.  Manager comes out and says they can't be the same ribs, she watched them make new ones.  We point out the rib I ate first time out.  She apologizes, takes them off the table, and off the bill.  So it turned out ok, but why give me the same spicy food?

Tonight, I really wanted a Subway grilled chicken.  They close at 10, I work til 9.  I race home to make it there in time, get there at 9:32...and the place is locked down.  No one's been there a while, looks like.  All the lights are out, etc.  I made sure the time of closing on the door should be 10, and it is.  I realize they didn't serve me so it's not terrible service, but I really wanted my sammich.  It's kind of a crapshoot with them too...sometimes they stay open til 10, sometimes I drive by and they're closed.  I just wish there was some sense of normalcy in their closing time so I don't get all excited for food then disappointed. 
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