September 9th, 2007

M&T Bank, how do I hate thee, let me count the ways

It wasn't enough to credit my payday charges before you credited my paycheck, so I racked up a bunch of overdraft charges on a particularly tight week. It wasn't enough to charge me for not having enough money in my savings account, so you charged me $5 a month for the privilege of having MY money in your bank, and then only giving me 2 cents in interest for all the times I had money in my account. (That you probably made a lot more on lending it to other people.)

No, after your Fraud Department called me to alert me that I had a possible fraudulent charge on my account (and I do appreciate that), your clerk couldn't find the charge when I took off time to come into your branch the next business day. However, since my account was compromised, you made me get a new ATM/check card, which meant I had to change all my auto pay accounts AND operate without a credit card the week I was doing an inter-city move. 

Your idiot clerk then NEVER BOTHERED TO SEND IN THE INFORMATION. Possibly she thought you already had the information since your Fraud Department had already called me. But I didn't appreciate the 6 weeks you made me wait to have the amount credited, but I guess that's an improvement over the 90 days the clerk quoted to me.

And if all that wasn't enough, now I'm getting snarky notices from you saying I needed to submit documentation on why I am disputing a charge from a merchant, and if I don't, you'll charge me the original amount.

Only good luck trying to get it, because, dear M&T, I have opened an account with the credit union at work and I will be doing all my banking with them. Good luck with your millions of other customers, although you do know, don't you, that supply of customers isn't infinite?

  • Current Mood
    infuriated infuriated

Olive Garden Scam! (bad service turned good service)

This happened many years ago when I was working as a server (at a different restaurant) at the time.

2 friends and I decided to go to an Olive Garden for lunch. One of my friends (who I worked with at the time, also a server) and I each ordered minestrone soup and salad, and some kind of drink. The other friend ordered an entree and a drink of his own. We did not ask for separate checks. Everything about the meal was fine.

Then our server brings us the checks.

"Hey guys, I know you didn't ask for separate checks but I went ahead and separated them for you as a courtesy! The only thing is, all of the drinks are on one of the checks so you will have to figure that out on your own."

Uhhh.... okay? Immediately confused, we start studying the checks once the server walked away. As 2 of us were currently servers, we knew this business with the drinks made no sense. If you are going to separate the checks, there is no reason why the drinks couldn't also be separated. It's really very simple.

So we study the checks and discover that all of our drinks were on the one with the entree. The time and date on that check was correct. The other 2 checks had different table numbers of them, and different dates. One of them was dated a month earlier. Not to mention that one was pretty old and ratty looking, with faded ink. It had even been folded before. One of the checks had the wrong kind of soup listed, and both of them said the people were drinking water (we weren't).

Obviously this dude was scamming us, AND his employer. The reason why he could get away with it, I'm assuming, is because the drinks and entree had to be rung up in order to be prepared, unlike the soup and salad. Any Olive Garden employees here who can comment?

So we flagged down another server, and asked for the manager. The manager came over and we politely explained the situation. The manager thanked us, and left to get our correct check. We had to wait a little while, but when the manager came back he said, "I want to thank you for bringing this to my attention. That person is no longer working here. Here is your correct check." So we paid the bill, and left.

A few weeks later one of the friends from that day and I were back in for a meal. We actually went all out this time with appetizers, entrees, dessert, and drinks. At the end of the meal our server came over and said the manager was comping our entire meal as a thanks for what happened the other day.

The best thing was that we actually saw the fired server working at a different restaurant we were eating at only a few days later! We were thankful he didn't end up being the one taking care of us... because I'm sure he would have "taken care of us" in his own special way.

EDIT: So it's clear, the server was attempting to pocket our payment rather than turning the money over to the restaurant. He was doing this to people by giving them old tickets from prior tables rather than ringing their orders in to the system. In doing this scam, he was not only stealing money from guests but also food from the restaurant.


Hi,all! I have had ALOT of bad service over the years but I just popped in to show you my rant..I work in the mall and have to see these bastards everyday and I can guarantee you they are HORRIBLE employees and treat you like crap!!   It's the city gear in southland mall i'm sorry i'm foggy on the details b/c of my anger. They are VERY mean, ignore you, treat you like crap, talk crap about you thinking you can't hear them. I've TRIED to shop in there once and I also work across from them so I hear it from EVERYBODY!! I was so mad I made a community I call it citygearemploye I hope that's ok, I swear I'm not the only one!!
Demons of stupidity

ER Suck

Now bear in mind I've worked in the medical field for 20 years now, so it's not often I say much against them, as I know whow medicare cuts their rates and asks for a ludicrous amount of hoops to be jumped through for absolutely everything. I've worked with overworked interns and doctors who have to be on call for 3 solid days with no sleep. So I'm pretty much ready to let some things go, as long as no one's harmed in the end.

However, there are limits.

Approximately 2 months ago, my husband broke his ankle. He was in another town, about an hour from our home, looking at land with a real estate agent. He fell, broke his ankle and the agent took him to the ER. He called me, and it took me over an hour to get there.

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  • Current Mood
    aggravated aggravated

Sam's Club...

Dear Sam's Club employee,

I'm sorry you had a relative pass away. That is very sad. However, just because you forgot to order your sandwich tray Thursday so it would be ready for pickup Friday or Saturday does not give you the right to go into the refrigerator and take someone else's tray. You knew you weren't supposed to do that because you went in when the meat guy was on break and didn't even tell him you took someone else's tray.

Thanks for putting me behind schedule, fucker. I hope your co-worker tears you a new asshole because he had to re-do a tray as fast as he possibly could for me.

no love,

I know it sucks when a relative dies, but come on. That doesn't make you the most special person on the planet that gets to break the rules. I was on an extremely tight schedule for today because of a wedding, and having to wait for a new tray to be made just made things worse. Poor meat least he was nice and apologetic about it.