August 30th, 2007

(no subject)

Well, I stumbled upon this community today and figured it would be great to post something here.

Back in December or January, my laptop got attacked by a nasty virus and just stopped working. It would boot up, but got stuck on the splash screen. So my mother and I brought it to Circuit City, where I had bought it and gotten a warranty and all that fun stuff.

So they checked it out and called us back. They needed the AC adapter cord. So my mother and I are just like "wtf?". We bring it to them anyway. This continues with various other items, including the company issued restore disk, numerous copies of our receipt, a list of all programs installed on the computer, Norton Antivirus disks, and so many other things.

After about a week, they call us back and say "It got hit by a virus and there is nothing we can do". Which is what I had figured out before. So they give us the dead carcass of the poor laptop and it sits in our living room.

This is somewhat related. We went to Wal*Fart to buy a new laptop, since it was the only place open at the time. Got a nice Acer for only $700.

But that does not compare to the pure awfulness of the service there. Our cashier was listening to his iPod the entire time and ended up ringing the laptop up not once, not twice, but three times. And he couldn't delete anything. He had to call the manager, who was not even in the store at the time. The manager drove over and typed in a code on the register. After about 45 minutes of standing in the electronics section by the register, we finally had the laptop.

And the last thing in the laptop saga. Not sure if this works in here, as it was somewhat "internet" service. We called Gateway, who made the virus hit laptop. They were like "Oh, we'll send you a hard drive!"
And my mother asked them if they were sure it came with everything it needs to run in the computer. They were like "Yeah it will."
We get the thing in the mail and pop it into the laptop. All that is on it is Windows with Windows Media Player, Internet Explorer, Paint, and solitaire. It does not recognize that it has a wireless modem, or even a regular modem for that matter. It also does not know it has a soundcard. So now we need to call them again, and I'm not looking forward to it.

Potentially bad service?

I moved to a new state this month. Before I left, I canceled my Time Warner service. Billing stopped the day I called, and I mailed my equipment in soon after.

Imagine my surprise when I got a bill! The customer service rep said I do not owe any more money and they have all of my information, but that my account would appear as though I owe money on it until the service is disconnected by a technician. They're scheduled to get out there Oct. 24. Only after a disconnection is a letter sent saying your service is officially over.

It seems to me that it's not fair to a customer to keep sending them bills for amounts they do not owe while knowing they do not owe them. Anyone else ever have this problem?

Lawn guys

My husband and I decided in May to get a lawn service.  I thought every two weeks, $44 a pop was a bargain, considering neither I nor my husband had time to do it and it gets extremely hot in my state during the summer.  I was wrong - the lawn guys have killed three of our trees.
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Short story...  I let the owner know that I'd accept the retail price of the oak tree taken off of our current balance, which is $130, or he could buy me a new tree since I'm sure it's cheaper for him since he can probably buy wholesale.  He said he'd take $75 off of our balance, which would nowhere near make me whole for the things he's done.  Is it worth it to go to small claims court or file a complaint with the state licensing board over $55, or should I just take the $75?