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August 25th, 2007

Someone missed the logic train

I needed black athletic pants for work today. I didn't remember this until I checked my work email at 6:30am this morning.
So I threw on a pair of jeans, drove to Walmart and bought a pair of pants on my way to work. Since work offers a bathroom the size of a shoe box, I changed in the Walmart bathroom. No problem right? Apparently, there was.
I had rolled up my jeans, put them in my hand bag and was on my way. I'm actually IN the parking lot when someone grabs my arm and yells right against my ear, "I SAID STOP!"
Bewildered, I look at the door greeter who is standing there glaring at me.
She grabs my handbag and dumps it out on the ground. Now I'm convinced I'm getting robbed and thinking she's so screwed because I have exactly $2 in my wallet and nothing else.
But instead she picks up the jeans and says, "You have to pay for these!"
I tell her I did, that they were mine. She saw me wear them into the building not 15 minutes ago. I even offer the receipt for the pants I was currently wearing and pointed out the jeans said OLD NAVY on the tag. Her response was, "That doesn't prove anything!"
OK so a different brand, and a recepit for what I was wearing doesn't prove anything? Sure.
We go back into the store as she tells me I am "in trouble" and "caught big time."
So she pages for a manager several times before one comes up to see what is going on. The door greeter shoves the jeans in her face and says, "I caught this girl trying to steal these!"
So again, I go through the receipt thing, point out the Old Navy tag and the manager doesn't know what to do even though she says, "Yeah we don't carry these."
No kidding? There's no Old Navy inside of Walmart?
She stands there looking around for a minute before talking to the CSM about the jeans.
Now I'm really confused about where the problem is. The manager knows the "stolen" jeans are not from Walmart. So what's the hold up?
The CSM checks the receipt and says I just bought a pair of black athletic pants. But where are they? Oh that's right ON MY BODY. I then point out the cashier I bought them from and we all go over to talk to her.
Yes I bought them just a few minutes ago. Yes, I declined a bag. Yes she saw me go into the bathroom to change. She was pretty sure I was wearing jeans before that. No I didn't have anything else with me.
How many Walmart associates does it take to come to the conclusion I wore Old Navy jeans in and a purchased pair of black pants out? 3.
How long did it take me to buy a pair of pants? Almost an hour.
I am calling corporate about this and bitching until I get a gift card that will at least cover the amount of money I lost being 2 hours late for work.

**EDIT:
My boyfriend is an ex-manager at the Walmart I went to. He was furious when I told him this. I think had the door greeter still been there tonight he would have gone back to give her a piece of his mind.
He agreed to sit with me on my call to corporate on Monday in case they decide to be jerks about the whole thing.

I need a bill to pay a bill?

You know I've never had any issue with store cards before, I collect them, take advantage of the offers. Use them to improve my credit and then allow them to collect dust in my purse. I must have had quite a few by now without a single hitch.

Until I got one for Ann Summers, then everything went wrong.

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Update to the situation: The matter is being investigated. The company have started to make bullying calls to me on a bank holiday, their collections department pretty much told me that they wouldn't take off the fees and that I had to pay it -now- oh and guess what? The customer service department isn't open today so I can't talk to them about it. I told them I would call customer services tomorrow since the matter is under investigation currently.

Burger King, increasing annoyance

Went out tonight with my sister for Burger King - neither one of us felt like cooking, I had a coupon, so off we went.

Service seemed fine, but when we got home (sister has this... thing about eating in the car) we discovered we were short one order of fries. Damn, it's annoying, but it happens.

I call the store to let them know. Easy enough to do, the phone number is printed on the receipt in big bold numbers - nice of them to make it easy for me to get in touch!

I hang up after two minutes with no ring, convinced that I must have misdialed. I check the number carefully and dial again. I hang up again after another 4 minutes.

Fine, no one answers the phone. But that's OK, I have a computer and internet! I'll just go to the web site...

The 'locate store' doesn't proved a way to actually contact that store. OK, not that surprising. The missing fries is a little thing, but I'm already at the site - I'm sure there's some way to register a comment or complaint. It's bound to be in the 'contact us' info.

...well, imagine that. The only way they allow you to contact them if there's a problem is either by making a long distance call to Miami, or sending them a physical letter in the mail. Email communication is 'not accepted'.

Congratulations, Burger King. I started with a minor problem. Now I'm really pissed off.

ETA: They don't have comment cards either, I checked when I went back.

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