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August 13th, 2007

So I had one hell of a suck at Panera last week. I meant to blog about it at the time, but I did leave a grumpy but polite message on their feedback form: [Comments in italics.]


Today I got a response:


So I guess they responded appropriately (at least they say they did) even if it does sound like a fill-in-the-blank response to a complaint letter.  Honestly though, it seems like the  customers_suck  is so rampant they  just automatically send out a gift card to every angry person and call it good.  I mean, I wasn't looking to wheedle free food out of them, I just wanted to let a company that I usually love know that one of their stores gave me seriously substandard service so they can fix it.  I'll take the gift card (Hey, I'm poor.  Free food is free food.)  and give them another try, but if I don't get a shiny happy bagely experience (not to mention a clean flugging table for once) I won't be spending any of my own money there again.  I'll go to Brueggers Incredibly Inferior Rock-Hard Bagels instead.

First time posting

I don't think I've ever posted in Bad Service before -- I never really had a cause to. I've always been really polite, so I've never prompted rudeness, and I tend to just overlook less-than-stellar service because it doesn't seem like a big deal in the big scheme of things.

This, however, really upset me.

omgwtfbbqz

[not OMFGCALLCORPORATE horrible service, but very annoying!]

today I decided to call in a take-out order at a local Sonny's BBQ restaurant. here's how the call goes down:

SW = Sonny's worker

SW: *picks up the phone* Yeah, Dis Sonny's.
me: Hi, I'd like to place a to-go order please.
SW: hold on *puts me on hold for a minute*
SW: *comes back* what do you want?
me: I'd like a pork plate with cornbread (instead of garlic toast), & corn nuggets please.. oh & does that come with a drink?
SW: no. what's your name?
me: Kaycee
SW: what you said? GAYcee?
me: *thinking WTF?!?* um, no.. Kaycee.
SW: aight, it'll be bout 10 minutes *hangs up*

at this point I'm totally baffled as to why he'd think I said my name was GAYcee.

anyways.. I go to pick up the food in 10 minutes. the same guy I spoke to on the phone was the one who opened the pick up window (I recognized his voice). he hands me my food, takes my card, and shuts the window in my face. a couple minutes later, he returns with my card. I say thank you - he says nothing, but continues to laugh and talk with a co-worker. I go to my car & double check my food. just as I thought, I had garlic toast instead of cornbread, and the corn nuggets didn't come with their usual ranch dipping sauce..

I go back up to the window to tell him about it.

me: yes, sorry, but I asked for cornbread & my meal has garlic toast with it. also, could I get some ranch with these nuggets?
SW: nah, look in the box.. the cornbread is in it!
me: no it's not, I double checked, you can look as well.. would you like to look?
SW: naw, you aight.

he fixes the problem, no harm done. again - not HORRIBLE service but he was infact very rude.. I was really WTF @ how he spoke to me on the phone. it's hard to express how his tone was.. but he sounded like he wanted to kill me or something o.O lol

bank of america. grr.

I had a savings account that I opened with Summit Bank.. Who got bought out by Fleet.. Who got bought out by BoA. I stopped using it once I left my job that was upstairs from the branch, and I just left it open in case I needed to cash a random check. I haven't actually used it since 2003, so yeah - It's a long time, I'll give them that.

So I call today, because I might like to use that account (and the $20 that's been left in it) and I get transferred twice before I speak with a lovely gal who advises that my account has been closed. I have to call some sort of Reclamation Office tomorrow between 7 and 4 to prove my deservingness of this $20. Or I can stop by the office where I opened my account eight years ago, which is an hour away.

This is why I <3 my credit union.

ETA: My biggest beef, which I somehow neglected to include in this post.. They never sent me any sort of notification that my account was closing. Granted, I'm sure there was something in the paperwork, but I was operating under the impression that since I had left the account dormant for 2 years and came back to it still operational, I'd still be okay.

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