July 25th, 2007

  • anivyl


i don't know where to start. i am not exactly a customer since i bought nothing, but since i am sure they picked up my number off the companies i do frequent...

to start off with, i am not a morning person. i have had a long week last week, that finally ended late on sunday. sleeping in till late on monday, with no classes on, was a blessing. so when the phone rang at 8.am yesterday, i was more than just... unhappy.

"hello?" i grumbled..

"hi, this is XXX from YYY phone co. we deal with all of the 3 major phone networks and we have an offer for you! this special offer..."

"uhm sorry, i am kind of asleep. what's this about?" i was being nice because i used to be a telemarketer. being cut off, ignored, phone slammed in my ear etc was painful. wasn't about to do it to someone else.

"oh! would you want me to call later when you are awake?"

"that would be nice... but... what is this about!"

"well you have a good rest then!" and he hung up.

Came 12 noon, i was dressing up to go school for something important, and the cell went off. i picked it up since it was a private number. my family's overseas, and it shows as private number on the cell. "hello?"

"hi! this is XXX again! how are you? was your sleep good?"

"uhm... i have to go for class soon, what is this about?"

"oh, i just need 5 minutes of your time!"

"ok, go ahead. hurry please"

so he went on his spiel, but it spilt over 10 minutes, meanwhile i was trying so hard to balance phone, bags and door.  i finally told him i wasn't interested in a free holiday, that i have no time, that i am perfectly happy with my phone plan, and i really need to go?

"oh, so you are busy! i will call you tomorrow then!"

"uhm, please... don't. i am not interested!"

"but you haven't heard the rest of what i have to offer! it's ok ma'am, will talk to you tomorrow." *click*

EHM!?!? oh, and naturally, i missed my bus to school.

9a.m this morning, *ring*... "hello?"

"hi Miss anivyl! how are you!?!?"

"ok. i think i have had enough. you have shit customer service, you don't know how to listen to customers when we say we are NOT interested. i am NOT interested. don't call again. i don't have time for a holiday, i don't have any interest in any other shitty plans. do you UNDERSTAND me?"

"but ma'am..."

"no.. no buts! if you don't even listen to me now, how am i supposed to trust you can even provide an UNDERSTANDING customer service after i buy all those crap off you?"

"are you telling me you have never been on a holiday before?"

"that is NONE of your business"

"why? don't you have a life? don't you want to go on a holiday? don't you have friends you want to call for free minutes? don't you have friends at all?"




what the hell. how am i the one on the receiving end when he was harass
  • Current Mood
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SPN: Keep calm and carry on
  • otana

Bad service or normal service?

Due to the recent car fiasco, we had to rent a car from a local place.  They charged us for the week in advance, and put a $250 hold on my girlfriend's account just in case.

The car was returned yesterday, and on the way home I asked her when the hold would be returned.  She said they had told her it would be "several weeks".

Is that normal?  It doesn't sound right at all to me, I expected the hold to be released after several days.  I'm not sure why they (or the bank?) would need to hold onto that money for weeks after our payment had cleared, the car was returned and verified as okay.  I can't seem to find the right Google terms to use to get an answer and I'd like to get some verification either way before I call the rental company.

EDIT: Thank you for all the input, I'll make some calls to the rental company and bank and update again with a result.
  • Current Mood
    confused bemused
Trent on stage
  • neaira

Bad service from another service

I'm the editor in chief of my university's newspaper. Last week, I decided to sign us up with a popular and professional wire service so we can publish national news stories. So, I sign up for a free trial and the representative told me someone would be calling me shortly to set up our profile. Cool.

Except the woman who called me to set it up? I'd guess she is approximately 800 years old due to the sound of her voice. And she obviously had never seen a computer prior to her employment with this wire service. But, this alone does not bad service make!

I have received a phone call everyday from the same woman to verify the exact same information. Everyday. Today I check our messages and guess what! She's called again! This time to ask for the name of the editor in chief. At this point, I just have to laugh, since I've verified with her no less than 7 times that I am indeed the one in charge. Not to mention the fact that she sent me a "welcome" packet addressed to MY NAME with MY TITLE underneath it.

I was just about to call her back when the line rings. I answer it and it's HER. Again. To verify our information. Again. I tell her, yes, it's all correct and she's about to hang up when I tell her I was about to call her back to verify that I am the editor of this newspaper. her answer? "Oh, I know you are!"


I'm a journalist. I understand the need to check your information. But seriously, if I found out one of my reporters was constantly hounding someone to verify information they've already verified over and over again? Blah.
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little miss sunshine olive rawr

bad wrecker service

A one-man wrecking service tried to charge my husband $125 last night, for a job that took about 5 seconds.
No, seriously. He wasn't even really mired in the mud, it just took a little tug as he was in a very small truck.
The guy wouldn't tell my husband how much it would cost over the phone even when asked point blank for a figure, or at least an idea. He said, "Well, I'll find out when I get there."
When he got there and John asked again, it was still "Oh, this won't be a problem at all".

Yeah, John should have waited and gotten a figure first, but it was cutting into his work time and he assumed that "not a big deal" meant it would be the average cost ($40-$60) or less.
After it was done, and again it only took about 10 seconds, this douchebag tried to get $125.

My husband only had $35 on him, and of course he was planning on paying by going to an ATM to get the remaining balance if it had been a reasonable price.
I was livid. When John said he only had $35, but that he called around before talking to this guy and everyone quoted him a max of $65, Joe Bob Scammer scoffed, "No one would come out here for less than $125" (it was about a 15 minute drive, so I don't know, but everyone he called first knew that, they just didn't have anyone available to come fast enough).
When John said he only had $35 (and again, he was planning on getting cash to pay more), the guy rudely said "Well, go to an ATM then!"

They arranged to meet at a local gas station, where John was going to negotiate the price down. I suggested sticking to $70 and no more (still a ridiculous price for that small job, but at least somewhat fair), and telling him he can bill us for the rest because we'll fight it.
The guy never showed up, and never called him, and he had his number. So obviously he was just going to see what he could get. Unbelievable.

At least we only had to pay $35. Oh, and we have AAA now, so this won't be a problem in the future, thank God.
  • Current Mood
    aggravated aggravated


this isn't OMFG horrible service!!!!1!!!!11, but it was annoying.

Yesterday morning me & my mom went through a Starbucks drive-thru before work.. she was the one driving. she ordered a grande caramel frappuccino, & I got my usual: a venti no water chai tea latte w/ soy. we were in a rush & the drink was very hot, so I wasn't able to taste it right away. when I got to work and attempted to drink the latte, it tasted so horrible. it was almost as if the soy was bad or something. and this is going to sound really weird, but the lid of the drink smelled like body odor. I have NO idea why.. but it was gross. everytime I tried to take a sip, I'd smell the lid and then taste the horrible latte.. I had to throw it out.

this morning I called the same Starbucks and explained what happened..

Me: *explains the situation*.. I just wanted you to know incase anyone else had reported it. I don't know if it was the soy or not, but it was really horrible.

Her: *laughs* ok, well now we know. *hangs up*..

was I wrong for wanting an apology or maybe a free drink? I've been going to Starbucks for years all over the country, and most of them will at least apologize & give you a free drink coupon with no problem.. I was going to ask her for one since I paid over $4 for a coffee, but she hung up so fast I couldn't even get it out.

I just won't be going to that particular Starbucks again.. there is, of course, one nearby that I can go to instead :)