July 10th, 2007

Angel

Bad Service or Poor Communication Skills--Update

Remember my post about one month back concerning my dentist?  The one with whom I got into a major pissing match with in his office when he insisted (to the point of nearly harassing me about it) that he could balance bill me for the difference between his rate, and the contract rate he was supposed to take under my dental plan?

To refresh your memory, or for those who didn't see it, here is my original post:

Bad Service or Poor Communication Skills?

My claim has finally been processed, and turns out that I WAS RIGHT!  He cannot bill me for the difference.  He'll have to eat the difference whether he likes it or not.  I'm not really surprised because I knew I was right all along, and I knew it was his biller who was the one who didn't understand how the plan worked.  Good surprise for me, unpleasant surprise for him, I'm sure.

So when I go in there next week to finally finish up the work, I plan on bring the explanation of benefits with me in case he tries to insist again that he can balance bill me for the difference.  I also plan on bringing a piece of the proverbial humble pie with me for him to eat.  I'm going to get an immense amount of satisfaction in telling him I told you so! All done in a nice way, of course!

ETA:  ITA with the commenter who said it is probably not a smart idea to rub it in before the work is done. Especially since he's going to be sticking some sharp objects capable of inflicting a lot of pain into my mouth!  If I do decide to serve up the humble pie, it will definitely be done after the work is completed, not before!  Or I think I may just decide to say nothing at all.  I'm sure the fact that he was wrong about it is making him feel pretty bad right now, and there's no need for me to add insult to the already existing injury.

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battery

Power and PCs

so about of a quarter of my city is having power issues. momentary losses of power for sometimes less then a second. It is however enought to power down PCs, Faxes, alarm clocks and all that. in the past 4 months there have been about 6-9 of these, and now one of my computers wont power back on and two mice have died.

No UPS (shouldnt need one but considering it, just all the pcs would need one)
Yes there is a surge protector, but its a power loss not a surge issue
not just my apartment or my apartment complex it is a  portion of the city that gets hit with this

They cant tell me exactly what caused it, but they are claiming it was the equipment protecting itself so they are not liable.

I do wonder if that might have been responsible for one of the monitors failing as well

EDIT: A link to one of these $40 UPS or UPS/Surge  would be nice, cheapest i found was 90ish

I didn't see this one here

http://www2.ljworld.com/news/2007/jul/10/sprint_nextel_defends_customer_terminations/

Long story short, Sprint Nextel dropped a bunch customers via mass mailing for calling customer service too much. I'm a little torn on this. I'm sure that a lot of people were doing shady things like trying to get a hold of others' personal information or being abusive to reps and in those cases I am all for their loss of service. However, in other cases, I don't believe this was very good service. I mean, I have T-Mobile but I believe customer service is included in my monthly bill and if I am paying them to provide a service, I don't think it's right for them to cut me because I use it too much. Conceivably, if I wanted to call customer service everyday, I could right? I dunno. Maybe this belongs in customers suck.
onwards

(no subject)

I hate United Airlines. I hate them so much.

I hate their Indian customer service that can't speak off of their script. I hate that they won't LET ME TALK DIRECTLY to the "courier service" that has supposedly had my lost bag since Saturday. Every morning I have called and every morning they say, "it will be delivered by 2." And of course, it's not.

I e-mail and get the response, "Thank you for taking the time to visit our website. On behalf of United Airlines, I sincerely apologize for the dissatisfaction you have expressed and the negative impression we have created. Your bag should be delivered soon."

oh really?

There is no other way to get in contact with these people. I just... don't understand why I can't SPEAK TO A LOCAL COMPETENT person that is physically holding my bag and make arrangements to have it delivered. Why do I have to go through the mysterious third-party. Why can't I talk to the people that actually have my bag? Why? Who is in charge of this place and why is it impossible to get in touch with them?

I will never fly with them ever again.