Bad Service

I am SO FUCKING ANGRY.

I arranged to buy a tv off of kijiji.com from someone. We sent emails back and forth, trivial things like, "I'm interested in the tv, how old is it, does it have a remote blah blah blah." I then told her that if I could barter her down to $125 I would take it. She said sure. We arrange a time (6:45 this morning...as they were going to be moving today and would be up early anyways). She tells me her address and her cell number so I can call when I get there since her building doesn't have a buzzer. I ask if the tv and tv stand had boxes and if they would fit in a car. She replies that no, they don't have boxes but that the tv fit in the car but the stand wouldn't, although she could take it apart for me if I wanted. That last email was on Wednesday. I replied last night saying that I'd like it if she took the stand apart.

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Then I get to her apartment this morning at 6:45. I call her cell phone, there's a click like someone hanging right up. I call again, just ringing. I call again and it's saying "This customer is unavailable, please try again later." At this point I've been there for about fifteen minutes and I have to get my boyfriend to work. So we leave, and I keep calling for the next hour, still getting the same message. I figure something is wrong with her phone.

So I call her again, just a couple minutes ago and the conversation goes like this.

Phone: *ringing*
Me: *surprised*
Lisa: (Sounding sleepy) Hello?
Me: Hi, is this Lisa?
Lisa: Yeah...
Me: This is Leslie calling, I was suppose to come pick up your tv today, but I couldn't get a hold of you this morning. What other time would work for you so I can come pick it up?
Lisa: Umm...Well, I never heard back from you, so I didn't know if you wanted me to take the stand apart.
Me: Oh, I guess you didn't get the email I sent you last night saying that I did.
Lisa: I sold it.
Me: What?
Lisa: I never heard back from you so I sold it to someone else.
Me: (Getting really angry) Why would you do that? I told you I wanted it.
Lisa: (Weakly) Yeah, but I never got another email so I didn't know what time you'd be coming or...
Me: The ONLY thing you didn't know was if I wanted the stand taken apart. I told you I wanted it, I told you what time I'd be coming. You shouldn't have sold it to someone else.
Lisa: (Keeps going on about how she "didn't know" and other crap)
Me: RAR RAR RAR
Me: (Finally, still sounding pissed off) I think that was very unethical of you, but thanks for your time. Bye.

WTF. Why the hell did she sell that to someone else. It was a really good deal on that tv. I'M SO PISSED OFF. (And sent her an email message telling her she's full of fail.)

How in the ever loving fuck did I not make it clear I wanted this tv, was going to come pick it up, and pay for it? ARGH. I know it's kijiji, but it's also just human decency. If you've already agreed to something, you don't go back on it. Especially since you'll be getting someone outside your door at 6:45 in the morning.




ETA: I sent her two emails. One said "There was no ambiguity in whether I wanted it or not. You're either on crack, an asshole, or too much of a coward to face me and say that you sold it to someone else." And then included all the emails we exchanged.

And I sent her an email just now telling her that I reported her to kijiji for breaking a contract.

I wonder if I'll ever get an email back from her? That would be interesting...

This is no where near as harsh as some of the service I’ve read in here, but it still made me go ‘wtf’

 

I was at the dentist and had to book an appointment for stage 2 of my root canal. I was in a severe amount of pain as the temporary filling had fallen out and I needed it fixed ASAP. The receptionist (who is usually really lovely) couldn’t figure out who I had started the process with, as she forgot to input it into the computer, so she asked me to explain the dentist to her.

 

Me: Um, we were in the room at the very end on the right and she had really long black hair, She…

Receptionist: Lady.

Me: I’m sorry?

R: The dentist is a Chinese lady.

Me: Um…ok

R: Was it Lily? She was here last Saturday.

Me: Er, I can’t remember if sh…the lady was named Lily or not, I’m sorry, I thought all this was would be on my record, hence why I never bothered to remember. And I’m fairly sure she is Korean (FYI- she is. She was telling her assistant about what Korea was like growing up as her assistant is going on holiday )

(Cue one of the dentists coming out to help her, I’ll call her D)

D: What’s the problem?

R: She cannot remember who she saw last time and for some reason there is no record of it. So I won’t be able to make you an appointment for this afternoon.

D: Er, click on her file and bring up the last date she was here. All the information will be there.

Me: Look, I’m sorry that I can’t remember her name, but she was the only dentist here last Saturday. I need an appointment booked this afternoon, as I can’t handle this pain.

D: I understand that, it would have been Lily that you saw.

R: Yes, I told you it was the Asian one.

*cue baffled looks from myself and D*

Final update to this:  http://community.livejournal.com/bad_service/1281601.html

Turns out the best way to get immediate attention is to email their exec board and explain the problem (obviously if after going through the regular channels you have no success).
I was contacted by a member of their executive support team who put through the order for my warranty in less than 24 hours for 135 (a little more than the quote online, but its fine, i can deal with that, I couldnt deal w/ the quote for 250ish.

All in all, yay Dell Corporate, Boo 1st and 2nd tier support

Dear apartment complex.( Collapse )

I'm so glad that I'm in the market for a new place to live. I don't care that it'll make my commute that much longer. I can deal.

Yeah, I've learned over time that "allow 8-10 weeks" on a rebate means allow 11-12 weeks (an ongoing annoyance -- and I'm adding an extra week into that since it's "from time they receive it") ... but Office Depot set new records, and were asses about it at every step...

So, I'm leaving for Australia on the 8th.  I'm going through AustraLearn, who is partnering with STA Travel.

According to AustraLearn, we students should have received our plane tickets at LEAST 2 weeks in advance to our departure date.  I have received several emails from my AustraLearn rep. saying that if I haven't received my e-ticket to contact STA ASAP.

I called them on Monday, and was put on hold for at least 15 minutes.  Bleh.  I was told that I was still booked on the group flight and that Qantas was holding it up. I was assured that my ticket would be there by midweek.

Midweek came and went.

I called Thursday afternoon, very worried.  A nice sounded woman assured me that I was still booked, and that they had sent out up to July 6th's tickets.  I was told that I was absolutely receive my e-ticket by Thursday night or early Friday morning.  I had to pull a double shift at work, and was just now looking at my email.

I still have no e-tickets.  STA travel isn't open until 6am on Monday.

WHY OH WHY do they keep lying to me!?

(And yes.  I have already paid in full for my ticket. D:)