May 30th, 2007

empress i

(no subject)

Whoa, I get a bad service and a customer suck all in one day. Clearly the gods conspire against me.

So background, I work as a transit planner for my teeny country's bus company/only real form of public transportation (aka most useless transit network in the world). Since things are shite right now, we're running on a teeny, inadequate fleet. On most suburban routes out of the capital, we've only got one or two buses. So this particular route has two buses running, leaving main terminus in the capital every 45 mins. I figure to take this bus today because it passes by the mall and I want to do some shopping.

So I get down on the platform at 4:50 to catch the 5:00. Which, as long as this service has been running (about 6 weeks) has been late. I haven't been thrilled about that, but I've been quietly noting and putting things in writing to lay out. So I wait. And wait. And wait. And wait. At about 5:15, staring down the platform, I notice that the other bus on this route is parked in the offload bay. I realise it's been parked there for some time. A coworker, waiting for the same bus, mentions that she's no idea what the hold up is, since she saw that bus' operator sitting around doing nothing. The bus is not parked in running repairs, so it's obviously functioning. It's just sitting there. I wonder, I marvel, I call a dispatcher. The dispatcher tells me 'yeah, that's leaving at 5:45. I wonder...why? It's sitting there doing nothing.

By now it's 5:25, riders are starting to complain. To me, since I'm still wearing my ID tag. I quiz the dispatcher, and finally get a reason. For some reason known only to the gods (probably heinous traffic), the bus that was scheduled to leave at 5 has not yet returned to terminus. My response: 'and?' The dispatcher goes 'well that's the 5:45 bus, it's not scheduled to leave until 5:45, so tell the customers that.' I go 'but we have a bus, and a driver. Sitting right there. Been sitting there since before 5. Why, when you noticed that the 5PM bus wasn't in, did you not dispatch the bus and operator that were sitting there chilling? 'Well that's the 5:45 bus.' I give up and tell them to dispatch the damn bus. They finally do so at 5:55. Worst service? The 5pm depart still hasn't arrived.

Work with me people. It's simple. The bus is there. The operator is there. The riders are waiting, some of them since missing the last bus at 4:15. Dispatch the damn bus! If the 5PM is late, and you've got a bus there at 5pm, send it! The 5pm is likely to turn up before the next scheduled departure 45 MINS LATER, though in this case, more like not (although I was informed that it did turn up at 6, in which case, this service is even MORE terrible, since the 5pm riders waited over an hour whereas the 5:45 riders would only have been waiting 15 mins.)

I've been itching for a reason to lay out the operators and dispatchers. Tomorrow's a hol, but come Thursday morning...
Static - Oblivion

(no subject)

Okay, so I didn't think I'd really post here for anything, mainly because I work a crappy job and I'm usually under the customers_suck persuasion, but I do have a very nagging annoyance I need to get off my chest.

So, I'm a gamer, and as such I tend to purchase a new video game from time to time. Since I don't have a car (don't really need one) I tend to go to Hastings because it's closer than the mall, and I don't really have to take the bus there.

So to the employers of Hastings:

Can you PLEASE give your keys to somebody other than the snooty girl who ALWAYS seems unhappy/annoyed? I get a little tired of feeling like I'm dragging a person away by their ear just because I wanted to save myself a little travel time. I'm tired of watching this same girl look at the back of the game I want, and going "Uh...hooo-kay..." and rolling her eyes as she walks the game up to the front counter.

I mean, seriously, I know I even LOOK like a nerd, what with my skinny, glasses-wearing demeanor and all, but I don't really want to feel like I'm being judged here. I don't.

And you HAVE some great employees! Everyone who works the registers are not only friendly, but they usually have the same interests I do, so we'll usually be chatting about my purchase while payment is being rendered. It's great!

...

But I'm never going to get a new game from there again, unless you're the only place that has a copy.

Thanks.

(no subject)

Dear Realtors;

There is a reason our house information includes "Please contact owner to show home".  That means you are supposed to call and set a time to come by.  I'm home just about all day since I work from home.  Calling is a common courtesy that gives me a heads up that you would like to come by - it gives me a chance to make sure that I'm ready to show.  (Which we always are)

That doesn't mean:
*Calling me from the driveway and asking if  you can come in
*Not calling me and just showing up
*Calling at 6am to come by at 7am
*Calling at 6pm to come by at 7pm or later

However, the piece de resistance - 
Not calling, showing up and coming in - it is not a pleasant thing to find out that, while I am standing in the shower, there are strange people coming into the bedroom.  You are very lucky the dog (as small as she is) did not attack you.  You should have had a clue that someone was home since windows were open, stereo in the bedroom was one and...wait, what's that?  Water running upstairs?

Yes, I want my home sold.  Yes, I want you to come by and show to potential buyers.  But a little common courtesy goes a very long way.