May 24th, 2007

  • b0oger

(no subject)

I don't know if this is bad_service, but it sure pissed me off.

I recently signed up with ANZ for their Access Savings debit account. Basically, you get a card, a pin, and pay $5 a month for unlimited transaction fees. It sounded pretty good!

I signed up on their website and two weeks later I received a letter in the mail. I have to go and open the account in a branch. Cause they need ID. Fair enough.

Since I work full time and do not drive, I found it difficult to get into the branch. A week or two later, I finally get to a branch and open my account. The lady gives me my card number, lets me assign a pin, and says the actual card will be in the mail and should arrive soon. For now, I can use internet banking.

Silly me, I go home and transfer $100 from my old debit account to my new ANZ debit account. I then waited another 2 weeks for my card to arrive.

It finally does, so I call the number which was on the sticker on the card. The guy I spoke to was a bit confused, instead of activating it he reported it as stolen/lost. 20 minutes later, it got sorted out.

Yay! Card is all good!.. or so I think. The boy and I go shopping and I use my brand new ANZ card. I slide it in the machine, wack in my pin.. card declined. Buh? I try again. Declined. Very embarrassed. I hadn't forgotten the pin as I assigned the same pin as the one on my old debit card.

I go home, call up ANZ again. I get lost in their web of robots telling me to push 3, 5, 3257, 2, 5, 1 and get through to someone. Who puts me through to someone else. Who puts me through to someone else. The person I got then tells me I have to go back into a branch and assign a pin to my card and provide ID. Urgh. I have already done that.

Oh well, I go back into a branch a few weeks later, as that was the only time I could make it. I assign a pin to my card and Yay! Card is all good!.. or so I think. Again.

I go shopping once more and try to pay with my ANZ card. Declined AGAIN gaaah. I go home and log on to internet banking, and sure enough, my $100 is still in there. There were funds in the account. I try to transfer my $100 back into my savings account and get an annoying message saying "This account is restricted".

I am really annoyed at this point. I call up ANZ again, battle the robots and talk to a girl this time. She said I had to go back into a branch and provide ID for the card to work. I have done this TWICE already.

So yeah. Tl;dr, much?

I am not sure this is bad service, but I really want my $100 back so I can close my account and never deal with those bastards again. At the bank I'm with now, I call their helpline, push 2 and speak to a real person. I have never had an issue with their cards, I just thought ANZ would be good as they offer this Unlimited Transactions thing. Oh well. Banks.
  • maude

(no subject)

UPDATE on my MenuFoods fiasco: we got a letter in the mail today promising to reimburse us for all of the vet costs! All together in ended up being $832.47, which, you know, it's awesome they're finally admitting their mistake and paying us back for all the hell they caused us, but...endangering my kitty's life = not forgivable. Sorry. I won't be buying any MenuFoods products for the rest of my life.

I also have some new bad service from Gerbes Pharmacy.

Here's as short as I can get it:

I'm on a really, really regulated medicine that has be filled from 7 days within the date that the doctor enters my test results into the system, NOT 7 days from within my appointment. I went to Gerbes Pharmacy yesterday at 6:45 PM, my 7 days expired at midnight last night. It took the pharmacist an hour (after quoting me 20 minutes) to look at the date on my prescription and decide that it had expired. I told her that my doctor entered my test results last Thursday, which made my prescription still valid, and she could check the medication's program to see. She refused, said it was expired, and wouldn't fill it.

Well, obviously it wasn't expired, so I called the doctor's office today to ask them to write me another prescription or to schedule me to come in and take more tests or something. It turns out that if it's not filled within those 7 days, you're screwed and can't get it for a month, and after that month you have to spend 2 months getting more tests before you can get any more prescriptions written. Because I'll be out of the country most of the summer I obviously can't have any tests done. That makes it September until I can even start the medication again.

The thing is, this was my LAST MONTH of taking this medication. I was going to be DONE with it. But because of the pharmacist, in September I have to start the entire program all over again. Which basically renders the past four months of copays, tests, and really, really shitty side effects...COMPLETELY AND TOTALLY WORTHLESS. Plus, I'm on a really high dosage, which is going to make this month of withdrawal pure and utter shit.

So to conclude, the pharmacist fucked up and refused to fill my prescription. I now have to go through the hassle, pain, and cost of withdrawal and starting it up again four months later, all without a single utterance of apology from the pharmacist. Ugh.

EDIT: Aww thank you all so much for your well-wishes for my kitty. I was afraid to update on that situation in case of more jerks, but obviously I had the wrong impression :) Kitty thanks you too!