May 18th, 2007

[lust] Danger starts a sharp encline.

(no subject)

I went to the optometrist's yesterday to get a new prescription for my glasses and to get a second pair made. I specifically asked whether they had any special offers or discounts, and after telling me, "Of course! I'll tell you all about them," the optometrist I was with very conveniently forgot to mention their two-for-one deal, so I paid twice what I was supposed to for my glasses.

I realized this when I got home and checked their website. My mom went back, because the place is close to her office, and they gave her a credit note, so she'll get her glasses for free and reimburse me.

(Another instance of bad service is the fact that they gave her a credit note even though she didn't have my credit card, wtf?)

Just because I'm 18 doesn't mean I won't eventually realize you're trying to rip me off.
  • Current Mood
    pissed
face

(no subject)

I can't explain the bad service yet, but I will when this situation is done.

Does anyone know of any way to get customer service for AIM (the messenger program), a phone number would be great. However, this is more than an 'I'm having problems with something' issue. It's really me needing old records/transcripts if they have them, for safety reasons that I guess I could explain to them.

I know the privacy policy is very lenient, and they could very well have what I need, and be willing to give it to me in this specific situation. But I have no idea how to contact them.
fairy amulet

the saga of the three hour haircut.

I've been meaning to go get a haircut for a while now. I have the bad habit of getting a short cut, loving it, and then just failing to maintain it until it's long enough to annoy me again. 

I finally reached the point where my hair was bugging me too much, so yesterday morning I called a nearby Regis that I hadn't been to before and asked if they had anything for 5:00 PM that same day. To my delight, they did, so after work I trotted myself up there. I got there with a few minutes to spare, so I gave my name to the stylist at the front counter and proceeded to sit down and wait.
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Me

Warranty/Support Suck

When I'm not doing my usual job I work with a non-profit, and sometimes that involves being the tech guru. Recently, one of our coolest donors decided to buy us a video hard drive (Quickstream DV From MCE) for a lot of the video work we've been doing. When we tested it out, we found out that it was defective. This was acknowledged on the first phone call with MCE's tech support. Sounds good so far, yes?

Where the story goes to suck is what they did once they said it was hosed, and all that was left to do was to return it. We couldn't provide the original sales slip? Well, ok - give us the serial number instead and we'll track it and give you a return job number. Not having a lot of time to dink around with misunderstandings, I did my usual and repeated all the instructions back to him, got a thumbs up, and went off to get the SN.

When I called back with the SN, the story started to change. Oh sure, no problem, no problem at all. But you have to talk to Arnie first, since you don't have the paperwork, and HE'LL give you the job number. No, we don't need your SN, you'll tell that to Arnie. "Who the heck is this Arnie guy?" I ask. "Oh, he's like our uber tech support person who handles all the more difficult stuff." Huh? We just established definitively what was wrong... what is Mr. Uber-Tech-Support-Guy going to be able to do that you can't? If he's just your supervisor and you have to get clearance to do a warranty return, why are you insisting that I call him rather than you getting the okay and calling me back?

Of course, Arnie was not in the building. Arnie is away a lot, I'm told. Hmmm...

Several days of calling later, I'm told that it's easiest to get a hold of Arnie through email. They give it to me. I email him with the entire story, including the testing we've done and my conversations with the tech support people. Nothing. Not a peep. No phone call (I asked for a call and gave the best times to call and my phone number) and not even an email for several days.

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Never again. There are lots of other good products. This is hardly the first time I've had to deal with a warranty repair on a donated item, or one that someone else (officer, employee, whoever) personally bought for a company's use. I've never had this kind of BS from another vendor.

bad service? y/n

I'm not sure what to think of this, maybe it's a more common practice than I'm used to.

Our local Tim Hortons used to be open all night, and then they changed so that they close (except the drive thru) at night (which isn't bad service, just makes me sad). Now they have a sign on the door that says "Closed 10:30 pm - 5:30 am. Drive Thru Only."

Yet they lock the doors at 10:00 pm.

In my mind, the posted closing time means 'the time when we lock the doors'. They don't kick out the people inside until 10:30, but anyone who arrives after 10:00 is locked out.

What does everyone think? Bad service? Or is my definition of posted closing time different than the rest of the world's?

KFC

My mom and her boyfriend had some minor bad service at kfc. They forgot part of her order and she knows that they paid for it. Since its out of the way she didn't go back and had thrown out the slip they gave her. hopefully she called and informed them about their mistake. Not truly horrible I know but kind of annoying when purchasing food for five people.

ps grammar people please lay off, I know my grammar isn't very good.

*Edit: Since so many people are get annoyed over so small a thing as grammar I have checked spelling and other grammar and this seems more proper. I apologize for not being perfect like the rest of you.
  • Current Mood
    annoyed annoyed
WilDwombat140

Teribble service from my own work!

I was involved with this, but NOT with the bad service. It was all branch bitch who provided bad service.

Bit of background first. I work with a windscreen replacement company. Windscreens take one hour for the glazier to put in and one hour to dry. So two hours the car will be off the road.

Cust is put through by insurance company. What often happens here, despite me introducing myself as "Lozzababy from Company" the customer dosen't realise they're no longer with the insurance company. I have all his details and we go to talk to the branch to organise time. Now he lives in the same suburb as the branch, but as he is a lawn mower guy he travels all day and can't be in one spot for two hours that would be required for the job to be finished. Fair enough.

Go through to the branch and get one of the newer women there. The customer has told me (which I relay to BB) that there's no huge rush, he dosen't need it done today and is happy to wait. Ask BB when the time is avaliable. She tells him she can do it immeaditly. Customer explains his business and he can't be in one spot for two hours as he'll lose money. I repeat again to BB that customer dosen't need this done urgently and can wait. She keeps pushing today (I'm suspecting by this point that they are light on jobs and have a spare glazier around) I ask customer what time he finishes and when he says around three, BB comes straight back with "the boys finish at four"

By this point I'm having to take deep breaths as she's REALLY pissing me off. I can't imange how annoyed the customer must be. Its even MORE frustrating as doing a job between three and five is extreemly common and the guys will only be there for an hour anyways so they WILL be finished by four. She forces the customer into the time frame she wants and we get off the call. The FIRST thing the customer says to me is "Is it just me or was she a real bitch?" I have no answer to that, as she was flat out rude to both myself and the customer. I agree with the customer she wasn't helpful and he asks if there's anyone else we use (obviously not having registered I'm with second company, not insurance company) Explain to him that I am 'second company' and that we don't use anyone else. After a bit more bitching from him (not nasty and defenitly justified) I offer to call the branch back and try and get someone else and see what I can do.

Do a quick confrence call get one of the boys, ask for the three to five timeslot and get immeadite confirmation! I let the customer know we can do the timeslot he wants (which is basic customer service ANYWAYS. If we can provide something the customer wants, we damn well should) Customer asks me what's going to be done about branch bitch. Tell him I'd already planned to go to my superivior about the call and have her spoken to, even if he'd said nothing to me about it.

Came to work today with an email from the branch manager apologising about the call, apparently is 'being retrained in correct call handeling and customer service" Thankfully, he also called the customer and apologised. I'm just horrified that anyone could think that was appropriate to force a paying customer into something he is cleary telling you he dosen't want.

[i]edited to make sense[/i]