May 16th, 2007

Bad Medicine

I have insurance (PacifiCare).  It is lovely insurance, it will cover my office visits in their entirety, if the doctor bubbles in the code as an office visit.

So, here I am , getting to be waaay past  my due date, into the time period in which the danger to my health is starting to increase. 

I call up my doctor to discuss the possibility of inducing labor.  The receptionist goes on and on about how dangerous it is being past the due date, and lists the complications that could arise from the baby simply being too big.  So I try to schedule the appointment.

The receptionist informs me they can take me tomorrow.  'Great' I respond.  Then she drops the bombshell.  They want $500 cash up front before they will see me. 

I inform the receptionist that I am insured, if they bill it as an office visit the insurance will cover the appointment in it's entirety, without even a copay.

'Oh, we can't do that, we can only bill prenatal service globally', she responds.

I point out to her that they previously billed my insurance as an office visit, and offer to fax her proof of that.  She repeats that they will need $500 cash up front before they can see me.

Realizing I am getting nowhere, I hang up, and call the hospital directly.  Unfortunately, before they will perform either C-section or labor induction, they require a doctor's orders.

I call the receptionist back.  We have the same conversation all over again, with me telling her that I have insurance, plus a medi-cal application pending.   She insists on $500 up front. 

I finally got frustrated and hung up.  I handed the phone to my husband to see if he could get anywhere. 


He has the same conversation.  In spite of repeatedly telling her that we have insurance, they just have to bill it as an office visit (which it is) it will be covered in full, she insists on $500 cash up front.  Out of frustration, my husband tells her 'You are putting my wife's life in danger here!  Don't you give a damn about your patients?'

She responded by promptly hanging up.

If you get pregnant in Riverside County, avoid Valley OB/GYN in Hemet.  Insurance won't stop them from blackmailing you with your health and the health of your child at stake.

(no subject)

This is actually bad service from two different places! Back late last year I commissioned a cosplay costume from a company in America, paid $400 for it, and gave them my address etc. for it to be shipped once it was complete. Just after Christmas, I moved house. I emailed them and let them know I'd got a new address, and they replied saying that was fine, so I thought nothing of it. I knew this commission was going to take a while because it was complicated and they were very busy - this was fine, but it meant I didn't do any chasing.

Fast forward to March, I brought something from Ebay and accidentally had it shipped to my old address. This wasn't too much of a problem because I only moved to the next village, but as soon as I realised, I called Parcel Force to get it redelivered to my new address (as there was no one living at the old house therefore it wouldn't have been picked up). I speak to someone, and they tell me that they have nothing there for me from the UK, but that they have a package from America that has customs charges on it - also to my old address. It had arrived the week before. I'd received NO notification that it had been shipped, and they had completely disregarded me giving them my new address. This was a $400 package that could have gone astray. Suckage from the costume company. If I hadn't happened to be an idiot and got something else delivered there by accident, I never would have known.

I got on the case quickly and had a letter sent to me at my new address with details of the customs charge, and paid it over the Internet, then specified a delivery date and new address. I called Parcel Force the next morning to check it had gone through okay, the charge had gone through fine but they had no details of the new delievery details. Fine, I give them the details, get a date, give them my new address and leave it at that.

The morning of the delivery came. I had to go to work, but my mum was going to be in all morning. I called her at 11 to make sure it had been delivered. It hadn't. I called Parcel Force and they told me they had tried to deliver it to my house but no one had been in so they had left it at #20, where it had been signed for. This struck me as odd, because my house number is #24, and so it would be odd for the guy to walk four houses down the road to leave it there. My OLD house however, was #19, so it WOULD make sense for them to have left it at #20 on that road. I gave them the benefit of the doubt though, and called my mum again. She'd definitely been in all morning, no one had been, and she found it odd as well. So, I called Parcel Force again and got on to a different person.

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(no subject)

Ok, so the other night I parked in one of those 24 car park buildings in the city. Yet silly me didn’t realise it WASN’T 24 hour and closed at midnight (said the tiny, tiny writing on the boom gate thingy)

Long story short, I came back at 12:45am to find it all closed up. There is a number scrawled underneath the name of the building for after hours service. The following happened.

PG: Phone Guy.


PG: Yes?

Me: ah, hi. My car has been locked inside the (whatever street it was) building, I didn’t realise it wasn’t a 24 hour service.

PG: Ok, it will cost you $50 to get it out. (the flat rate, if i got it out before midnight, was $8)

Me: Whoa. Ok.

PG: You want your car out or not? You can leave it there and come back and get it tomorrow otherwise. You will then be charged the rate for overnight parking.

Me: Could I please get somebody to come down and get it out? I’ll pay the $50.

PG: OK, fine. Bye.

And he hung up.

 So, thinking nothing of it I waited..and waited…aaaand waited. 20 minutes had gone by and I thought I had better ring up to check to see what was happening, I was freezing my ass off and also falling asleep.

 PG: Yes?

Me: Hi, I rung up roughly 20 minutes ago because my car had been lo..

PG: Yes, you did not complete the transaction.

Me: I’m sorry?

PG: You never gave me your name, number and if you would pay the money.

Me: Er, I did. I said I would pay the money. You never asked me for my name or my number, you simply hung up on me.
PG: No that is not correct.

Me: Yes, that is correct. I’m fairly certain you would record these conversations, if that’s the case I would suggest going back over the previous conversation before accusing me of such things.Has anybody been notified about this? Or will I have to continue waiting?

PG: No one has been called, you never agreed to pay and didn’t give me your name and number.

Me: I DID agree to pay, you obviously have not been listening. My name is *blah blah* and my number is 7583678. How much longer am I expected to wait?

PG: Bye.

And once again, he hung up.


10 minutes later his supervisor rocked up, I still had to pay the $50, but he gave me a free pass to use anytime. So, good turned bad I guess.