I don't know if I just caught her on a bad day, or what. But today I was checking out at the store, and I was pulling the money I needed out of my wallet. I was picking the change out of my wallet so that I could get rid of some of it, and as I picked through it, I put it on the counter. I finally picked out all 24 cents, and then dug through the billfold part for the five-dollar bill, putting it on the counter with the rest of it once I had found it.
The cashier just kind of looked at me, and I wasn't quite sure what was wrong, or what was going on. So I scooted the money towards her, because I wasn't sure if she was blind and hadn't seen me put the money down, or dumb, or what. She then rolled her eyes, and then scooted it back towards me. I seriously had no idea what was going on or why she didn't want my money, so picked it up and tried handing it to her. Apparently that did the trick, and she took it and rang it up.
I don't know if refusing to take my money counts as bad service, but it sure is irritating.
A couple of weeks ago - April 23rd, to be exact - I went to Borders with my boyfriend because I had a couple of coupons. We ended up buying close to $175 worth of books, with $19 off because of sales/coupons.
I started reading one of the books about a week later and noticed that the first couple of pages were loose. When I was 50 pages in, the first section was almost completely dettached from the spine of the book. Luckily, I still had the receipt, so I wrapped a rubber-band around the book and receipt and put it in a drawer for a few days until I had a chance to go to the store.
Yesterday (May 7th) was the first chance I had to get back to the store where I bought the book. I had worked at a local Waldenbooks for the holiday season, and had noticed in April that my manager from Walden had transferred to Borders.
I went up to the register, where I showed the cashier my receipt and book and asked if it would be possible to exchange it. She was very accomidating and called a manager up, wishing me luck in exchanging my book.
The manager shows up, and it's Mike, the one I'd worked for. I show him the book and receipt and tell him that if it were only one or two pages, I wouldn't have asked, but because it's a good amount of pages, I'd like to trade for a new copy if possible. He hemmed and hawwed, saying that he probably couldn't because they couldnt re-sell it in it's current condition. He then wandered off, supposedly to check with the other manager (even though he didn't even bring the book with him).
He came back and told me that he couldn't exchange the book because it was too damaged for them to re-sell it. Fine. I can understand that. However...I'D SEEN HIM RETURN/EXCHANGE BOOKS IN WORSE CONDITION, AND GIVE EXTRA DISCOUNTS TOO.
I don't know, maybe Im over-reacting, but hello! I mean, I had the receipt, I had the book (which, other than the loose pages, was in excellent condition - the pages are all straight and the cover hasn't even been creased - and it's paperback).
I feel a bit cheated here.
On a side note, any chance anyone here knows anything about re-binding paperback books?
This isn't really anything major, but it really bugs me. And this community is for sucks both big and small, right? =)
I'm a teenager; 16, and will be 17 in less than a month (whoo!). I know a lot of people have stereotypes about teenagers, and I will agree that there is substantial evidence to back them up. However, I would appreciate it if people would treat me like a human rather than scum the minute they meet me.
Why is it every time I go to a store without my parents and go to pay, the clerks don't greet me, don't make eye contact, and basically ignore me throughout the entire transaction? I always make sure to make eye contact, smile and say hello, and say thank you at the end.
I'm a teenager, not the Devil.