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April 16th, 2007

Diner Declined

I stopped into a little South Beach diner for lunch yesterday. I've been there before, and had a pretty decent experience.

Not this time.

I was by myself, and the place was pretty bustling. I waited a few minutes before someone came and took me to a little corner table... that appeared to be the break table, as someone's smokes, water bottle, and order pad were sitting on it. The guy who seated me took all this stuff with him, at least.

So I wait to order.

Servers come and go. None approach me.

I make the high sign at one of them after about ten minutes. He wiggles his fingers at me and says "I'll be right there!", then collects some checks and trots off again.

Five more minutes pass. Same dude comes and collects some more cash. Different servers come and take orders. I catch the eye of one of them and hold up my menu hopefully. He winks at me and leaves. *wtf?*

I note the "I'll be right there" guy sitting on a barstool talking to someone and drinking something.

A few more minutes pass. I look at my phone and I have been sitting there for 28 minutes without anyone coming near me. I get up and walk out.

The guy who seated me runs out onto the sidewalk after me calling "Are you LEEEEAVING?"

Uh, I just got up and walked out of your restaurant and am now across the street moving at a good clip. Is this somehow ambiguous?

Ugh. South Beach. *shakes head*
This morning I went to gas up, because I was going out of state. The station was only selling 87 octane (not the bad_service), but had it posted on every pump. I pull up, swipe my card, select 87 octane, and put the nozzle into my gas tank. Before I squeeze the nozzle trigger to start dispensing fuel, the pump starts ticking up that it is charging me for dispensed fuel. Puzzled, I pull the nozzle out of the tank, and nope -- no fuel is coming out of the nozzle. I hold the nozzle up higher (still not squzzing the trigger, at about head height) to see if the pump doing something like pumping fuel into air-space of the line (think like a siphon, I was trying to center the balance of the weight) and nope, still ticking.

I walk into the store, and try to get the attention of two station employees who are arguing over the temperature the hotdog cooker has to be set at. For 5 minutes. I ask if an employee can come out and look at the pump, becuase it charged me for gas I did not get dispensed. The employee fights with me over $0.31, and tells me that I must have mashed the wrong selection. Nope, I tried to pump 87 octane.

I cut my $0.31 losses, went to another Sunoco down the street, and called the VA Dept of Weights & Measures. Now the pump will get inspected, and hopefully will get fixed.
My boyfriend and I went out to eat at Applebees as first time customers. I ordered a strawberry-mango frozen margarita with salt, we split a mini pizza as a beginner which turned out to be delicious, I got a caesar salad with onions on it, and he asked for a medium rare burger. The waitress informed us they would not make it medium rare because of the board of health, so he said than just make it medium.
My drink came with no salt and when I mentioned this she said "Oh I forgot" and instead of offering to make a new one (which is easy, just dip a new cup in the salt bowl then transfer the drink into the new cup) she waited for me to tell her that that it was okay that she forgot. Salt is one of the best parts of a margarita I think.
As I said, the pizza was very good, then our meals came. I got me caesar salad, then on a seperate place came three small onion rings. As the waitress saw the look on my face she asked me if I had wanted them sauteed. I said no but I was looking for more than 3 rings, and wanted them in my salad. (I thought that would be obvious? I get salads + onions all the time and I've never had issues) She brought the onions back and they came back diced which was fine.
My boyfriends burger was not medium, is was completely well done and he hates it like that but being the polite man that he is did not complain.
However, when he dipped a french fry into his tarter sauce and found a piece of hair clinging to the end of the fry, that was really just too much for me and I want and told the manager. I didn't mention any of the other problems, just the hair, and said I wasn't looking for a discount but it was really gross and a downer on the whole experience. He didn't apoligize, just said "thanks for tellin' me"
Then I asked for a water and she didn't get it for about 5-7 minutes after she came back to see how things were then realized she forgot. By the way, it wasn't busy at all, on a Sunday night it was pretty empty. We left a 11% tip after we discussed how many of the problems actually were our waitresses fault opposed to the kitchen.

Now being first time customers this experience completely turned us off to ever going back. My question is, am I overreacting or should I email the main Applebees... people.. And let them know what a crappy experience it was? As we left we agreed it was a complete waste of 30 dollars and we then argued with eachother as to whos idea it was to go there =P

Apr. 16th, 2007

I love Eat 'N Park. We have several close to where I live, and I get great service at all but one, which is located near our mall. As a closing/midnight server, I'm totally aware that it tends to be a little slow, there's things to do, etc., but you have to actually, y'know, take care of customers, too, since that's part of your job. Usually with them it's just minor things, like, bringing food out and disappearing until you're done -- I usually go with friends or bring a book and don't mind, except when I want a refill.

Then again...Collapse )

And for the record, the cookies were excellent.

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