April 7th, 2007

It's not out until April 10.

Last night my husband and I went to Target to buy the usual and as usual we go take a look at the video game (PC) wall to see what they have on clearance (got love buying a $40 game for $5 to $10). I noticed on the wall they had the newer Fear game out (it's Fear Gold Edition which is the game and the expansion pack together). Price $29.99 - that's $10 less then other stores so I thought it was a good deal. So I'm there deciding on what game to get (if any) and decide to check out the price for Fear since the price seemed off. I scan the game under the price checker and it comes up $39.99 so I said to the hubby, "Oh, looks like it was in the wrong spot" and contemplate buying it or not. The employee in the area overheard me and came to look. I asked him about the game and he snatched it right out of my hands and scanned it in his hand held scanner (and you would think that since I use to work there that I'd remember what it's called but I don't). He replied, "Oh this isn't out until April 10, sorry but you can't have it back." WTF? I looked at him and said, "Uh, that version came out last month." He looked at me as if I should know better and replied, "Well, it won't be out on our shelves until April 10th. It's not for sale right now. I need to take these to the back," and scooped up the stack of Fear games and walked off.

Now what deems as bad service on this employee's part? The fact he snatched the game out of my hand to scan, he could have picked one up from the shelf instead AND the fact that he walked off with ALL the Fear games from the shelf leaving a void in the wall. I HATE people snatching things out of my hands.

Edit to add: The GOLD version came out MARCH 22. It's currently available for retail at Best Buy, Walmart, ShopKo, Circuit City and online at various retailers like Amazon.
Baby clouded leopard

Fucking CREEPY pizza delivery guy.

So last night I had a friend of mine over and we got drunk. Around 1:30 we decided we wanted some pizza, so we ordered from Dominos. Not because Dominos is good, but because it was the only place open.

The pizza gets there in 30 minutes, and the apartment I live in is upstairs from the main entrance, so I went down by myself to get the pizza. The delivery driver seemed normal at first, handed me the slip to sign (I paid by credit card), and as I was writing the tip he asked how I was doing. I said I was cold.

And then the driver replied "You just need a hot body to keep you warm".

I was speechless. I looked up at him. It wasn't just what he said, which was inappropriate enough, but the look he had on his face and the tone of his voice made me feel extremely nervous. So I grabbed the pizza and shoved the receipt at him and ran upstairs.

But that wasn't the end. The doorbell rings again. And then a few minutes later again. It took me a minute to realize that I had taken the wrong receipt. I woke my friend up and made him come downstairs so I could give the guy the correct receipt.

I didn't realize until I closed the door that it still had a tip on it.

I really, really want to call to complain, but the guy was so creepy and he knows where I live, so I am actually scared to. I'm still extremely upset about the whole thing, and upset because I had written down the tip before he said anything bad and still gave him the receipt.

Is it inappropriate if I call and complain to ask that the tip be removed from the bill? He does not deserve to be rewarded for sexually harassing women.
SPN: Keep calm and carry on

Bad service from Harvester

Not the worst service ever, but worth mentioning.

I called my Nan back in England yesterday, and she told me a story of some bad service they had last week.  It was my cousin's ninth birthday, and she wanted to go to Harvester for her birthday meal. This would have been the Harvester on Ruislip high street.  I've eaten there before and gotten pretty meh service, so I can't say I was all that surprised.

She ordered a cheeseburger from the kid's menu, and everyone else's food was out and eaten before hers even arrived at the table.  Apparently someone had misplaced either the ticket or the food and only just realized.  My Nan said the burger looked really unappetizing, a cold bun with one piece of limp lettuce hanging out of it, and the burger.

Suddenly the waitress had an epiphany and said, "oh, this is supposed to be a cheeseburger, right?"  She left the table and came back with a slice of cheese, lifted up the bun, slapped it on the burger and said, "there, cheeseburger", and walked off.  Now, that is NOT cool; if you have to fix the burger, you do it AWAY from the customer.  And cheese is usually melted slightly on a burger, shouldn't it go under the broiler?

They did get the cheeseburger comped, but my cousin had a lousy birthday meal.  And I know my family, they probably ended up tipping normally and my Nan admitted that they felt terrible complaining.  They're typically English and don't like to make a fuss. :/
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GIMP

Bad Amazon.com, Good USAA

I figured I'd share the information I dug up today in my quest for resolution.

Amazon's customer service number is: 1-800-201-7575.

I found it in this article: http://www.slate.com/id/2091623/ and trust me please when I say that I had a lot less trouble finding their article than they did in finding the number.

And for those of you who want more info, I ordered from Amazon.com last week. An item costing $35.64. Imagine my suprise when I looked at my account last night and there were two identical charges in my account placed four days apart. Also, one of them was dated for April 9th... which hasn't actually happened yet. Amazon, when I reached them via their 'we'll call you' system, insisted they'd only put through one charge for one order, but promised it would be fixed by morning. Cue me checking my account to find the two charges still there at noon today. I had checked twice previously, but figured I'd give them a little bit of time to get to it.

Three reps later, they are still insisting there is only one charge and that they can put in a request for a reversal, but that it will take a week, so I call my bank. My financial institution of choice (USAA, which rocks the worlds of insurance and banking with their rocking coolness and awesome!) offers to place a three-way call to Amazon's customer service with me on the line so that we can resolve the matter.

Cue the hunt. I told the wonderful woman at USAA that I needed to do some research online in order to find the number first, and she agreed to call me back in 15 minutes. A thorough search of the site produced nothing, so I turned to a Google search. Immediately, I saw a flood of articles about Amazon.com's hidden customer service number. The Slate article was the first I clicked on. In the article, they make sure to mention the number three times, and their frustration is obvious as you read.

So, just to bring the total up to five, Amazon.com's direct, toll-free customer service number is: 1-800-201-7575.

Enjoy!
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