March 27th, 2007

The term professionalism suffers a knockback

My mother received a letter from the local tax office which contained some erroneous information. Council tax offices are notorious here for 'misplacing' information, so of course she had to go into the regional office in order to get it cleared up.

A rough script of what happened:

M: My mother, japanese citizen visiting the office on behalf of my father who works abroad.
S: Secretary

And so it begins:
M: *arrives at desk with letter* Hello, I was wondering if you could help me. I received this letter and some of the details are innacurate...
S: *abruptly* Fine! Sit down.
M:*Sits down and waits*
S:*Picks up phone and exclaims in an obnoxiously loud voice* Hi, is this so-and-so? We've got this CHINESE woman in here and she doesn't speak A WORD of english. Something about a tax form, can you see her? She won't stop hassling!
M:*raises hand in disbelief* excuse me?

Later on the lady from the office came to have a consultation with my mother. Of course, my mother who has lived in this country for 25 years and speaks the language fluently (and has some fairly hefty qualifications for scottish universities) stated that she was offended that the secretary assumed her race - it was none of her business where she was from and that it had absolutely nothing to do with her tax! On top of that, the secretary was so rude and, as a secretary she is the public face and representative of the council...which is always going on about promoting multiculturalism. The lady apologised sincerely and said she was going to 'have a word' with the secretary.

Quite frankly, I hope she got disciplined or fired. I can't believe someone could act like that, assume something in such a racist fashion and be employed by the goverment!

FFIX - Zidane & Dagger - Lookin' Around

(no subject)

I just got back from Arby's, and I don't think I'm ever going back to that Arby's ever again.

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Since there's not another Arby's nearby, I guess I'll just have to live without the vanilla shakes. Oh well.
  • Current Mood
    annoyed annoyed

Smelly Lady...

Ok the following cut are newspaper stories of a woman being booted off a city bus here in Calgary because she has been wearing too much perfume. Is she being singled out or does she reek? I'm opting that she is wearing WAY too much perfume, after all it was 2 separate drivers. But still doesn't excuse the rudeness.

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(no subject)

I swear to God, some people are just flat-out incompetent.

In my hometown (in Newfoundland), there is one central post office, and then there is a Canada Post outlet in a convenience store in another part of town. Basically this outlet serves as a full-service post office for the citizens in that area of town (my hometown is really a small city, I suppose.)

Anyway. Just a little backstory, right? On to the bad service.

On March 5, my mother mailed me a St. Patrick's Day card (I'm away at school in Nova Scotia.) She also mailed me some papers I needed for school, in the same envelope. She bought a stamp from the postal outlet and left the card with the clerk there to drop in the mailbox.

Apparently that wasn't a good idea -- because as of today, March 27, I have not yet received the card. There is no sign of it at all, and according to Canada Post's website, the standard delivery time for an interprovincial lettermail item is 4 business days.

So when I talked to my mother two days ago, I let her know that I had still not received the card, and yesterday she went to the postal outlet to ask what had happened. Apparently she was treated with disdain, as though the clerks couldn't be bothered to listen to her complaint.

This is not the first time this has happened. Last year, a friend of mine back home mailed me a Halloween card at the same postal outlet. Three weeks passed, and I did not receive it, so I let my friend know. She went to the outlet to ask what had happened, and insisted that the clerk look around the postal area while she watched. Lo and behold, the card was found -- wedged between the cash register and the counter. It had never been deposited into the proper mail receptacle.

I called Canada Post today and lodged an official complaint. Not so much because I didn't get my card (although, hey, I need those damn papers, and the school will only accept the originals), but because I feel that the staff at this particular outlet are not properly trained in handling the mail, and frankly they don't seem to give a shit about the service they are providing to people. Not only that -- I don't know if there is actually a policy on this, but they have the same people working the convenience store and the postal outlet, so a lot of the time the employees are doing half a dozen things at once, and the postal duties take a backseat more often than not.

I am just so pissed. I know that I will never use their services again, because they are obviously completely incompetent.


I used to live in L.A., and when I did I drove a Honda that I would get serviced at Robertson Honda in North Hollywood, CA. Sold the Honda in Sept 2005 (loved that car, it was so sweet), moved to NYC in Oct 2005, and haven't driven since.)

So I'm at work, and my cell phone rings, and it's an L.A. phone number on the caller id display. Now, I'm at work in NYC, which means that anyone I would know in L.A. would be at work too. Usually I would screen, but what if it's an emergency, etc.? So I answer:

Me: hello?

rep: hi, this is _______ and I'm calling from Robertson Honda, we're doing suchandsuch research survey today, have I called at an ok time?

Me: (totally confused) Well not really- I'm at work, and I don't own a car anymore, and I've lived in New York for over a year now. But I loved Robertson Honda while I did live in L.A.! I just can't help you if you're surveying recent service or anything?

and if the conversation had ended here I would have been fine with it- they really need to update their contact lists for their surveys, but no harm no foul. and I actually did love taking my car to Robertson Honda while I lived in L.A. But this was the next part-

rep: Oh, ok. So, do you have any friends who drive Hondas who are still living in the area whose numbers I could have, who I could call?

Me: (totally annoyed) Sorry, I don't give out my friend's phone numbers to strangers. And I have to get back to work now.

and then we hung up. I mean, was I getting pissed off at nothing, is this usual procedure to ask someone for her friend's phone numbers just like that? Especially if your system is so out of date that it hasn't realized that my car hasn't been in to your company for service since 08/2005- I wouldn't give you my friends phone numbers anyway, but especially not then. I did love them for taking my car to, but man this research survey system needs some serious work.

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