March 23rd, 2007

UPS/Fed-Ex

This is not so much bad-service as it is a question about what to do. My sister was mailing me a package via UPS Priority Overnight (gets there the next day at 10:30 am) but her son mistakenly dropped it in the Fed-Ex drop box. The boxes are side by side, Fed-Ex and UPS. The package was dropped at 5:15 am, Fed-Ex's pick up time was at 5:30 and UPS's at 6:00pm. She called Fed-Ex and they assured her that the driver would try to scan the box on-site (meaning in front of the drop box not at the Fed-Ex location) and when he realized that the box belonged to UPS he would put it in their drop-box. It's 3:00 pm and no sign of my package. The tracking number shows "No info" by UPS and I called Fed-Ex and they just keep repeating that the driver would've put it in the UPS box. UPS won't start a trace until the next day and this package was being delivered to my job. As luck would have it today is my last day and I would like to not have to come back for my package. Does anyone have any suggestions? Who I can speak to at Fed-Ex so that they can make sure that my package was actually put in the UPS box and that this is an error on UPS's part? Seems very fishy that the package was put in Fed-Ex's drop box and now mysteriously was not delivered. I know packages are lost all the time but y'know, what are the odds that it has nothing to do with it being in the Fed-Ex box?

(no subject)

I hate cashiers who act like it's your fault that they can't do their jobs. Like today when I was overcharged at the grocery store. I thought I had just added things up wrong in my head, but when I checked the receipt I saw that an item that was supposed to be $2.50 had rung up for $5.00. (Yes, that's a small amount; that doesn't mean it's okay to overcharge me.) A simple mistake, one that wasn't the cashier's fault, and one that I thought would be simple to correct.

The first bad service comes in when the cashier refused to believe that I was overcharged. Even when I pointed out the error on the receipt, he insisted that he had run everything up correctly. Eventually he agreed to return the order and ring it out again correctly. (Why he couldn't just return the mispriced item and ring it up for the correct price was something I should have pointed out then, but I don't do well with conflict and I was already getting flustered at that point.)

The second bad service was when he didn't process the return correctly, so I still didn't get my money. When I pointed this out, he once again insisted that he was right, and explaining in a very condescending tone that I should add things up: "It's complicated, ma'am." Maybe for you it is, but I can add, thank you very much. Then, of course, he started helping another customer while I was trying to explain his error, so that he could snap at me that he was busy and I needed to wait.

When I said that was fine, he got annoyed; I guess he thought that would get rid of me. "How much do you think we owe you?" he demanded, and pulled out his wallet.

I said $2.50, and that I could wait for the return.

He pulled $3.00 out of his wallet and threw it at me. (I'm not exaggerating--he actually threw it.) I said that I wanted $2.50. I'm not taking someone's money that they threw at me just because they don't want to help me. He complained some more, dug through his pockets for $.50, and said he'd just process the return later.

I took the money and left because I didn't want to have to deal with him anymore. I would have asked to speak to his manager, but it looked like he was the manager. O_o