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March 17th, 2007

So, I posted a while back about buying a camera in November from HH Gregg.  A very nice camera that I saved up for (canon reble xti for my photography people).  When I got it home and further inspected the camera, I realized the lens was broken.  I took it back to the store, the lady at the customer service desk was very rude and was no help.  She told me to send it to canon because it wasn't her problem.  SO!  I sent it to Canon, they tell me they can't fix it and that it's HH Gregg's job to replace the lens.   I get it back in the mail yesterday (still broken).  Mind you Canon took almost 4 months to get back to me, but my gripe is not with them. 

This takes us to this morning.  My cousin and I take my broken lens back to HH Gregg with all my recipets, written statements and shipping labels.  OMG it's the same rude lady.  She still was no help and was still rude (shocker!).  I walk up to the desk, my cousin has the box with the lens and I have my almost 1 year old, because no way in hell am I trying to juggle a baby and an expensive lens even if it's already broken.  Rude lady turns around and says:
"*SIGH* Isn't it a bit inappropriate to bring a baby into an electronics store?" 
.... I looked around at all the other parents with their kids and think coming to the customer service desk of an electronics store with a baby that's doing nothing but gnawing on a name tag is in no way inappropriate or inconsiderate.  But I say nothing.  I go on to explain my situation and she cuts me off with:
"Why did you let it(baby) handle the lens?"
..... What?  I said nothing about my kid ever being near my camera EVER.  What kind of dumbass shells out $900+ on a camera just to let jr fuck with it?  No, I never let "it" anywhere near my camera and I told her that.  She tells me there's still nothing she can do.  Then made a few more jabs at my kid before sending me off.

Now, I understand kids can be annoying and I myself cringe when I'm at work and I hear some wailing child approaching... but wtf?!  She wasn't making any kind of scene (or else I wouldn't of been in the store) and making those kind of comments is completely unacceptable.  I called the store manager when I got home and he told me to come in tomorrow to take care of my issue and apologized profusely, I wasn't the only one that had made complaints about rude lady.

I just want my lens to work :(

Bad custard

It's gross... you've been warned.Collapse )

Edit to add:
I called the local Health Department and of course it's closed. You would think that they would have one inspector on call during the weekends in case people became sick over the weekend. I left a message so I'll probably hear from them on Monday.

I'm exhausted. I spent the entire night/morning cleaning up vomit and diarrhea. "B" (the 2nd oldest) came into my room at 4 AM, promptly threw up on the carpet (my bedroom is the only room with carpet still) and at the same time, she pooped herself. Thankfully THAT didn't get on the floor. I had to help her take a shower and throw away her clothes. It reeked so much that I just didn't want to deal with washing out the clothes before tossing them into the wash.

3/18 Update

Both the hubby and I called the frozen custard store. Both of us were told to call after 3 PM when the manager was in. We called after 3 PM but was told the manager wasn't available. -_- Needless to say I'm going to call the health department again tomorrow.

The kids are all fine now - they're acting as if they weren't sick at all yesterday and the night before. I, on the other hand, feel as if someone has been using my kidneys as punching bags. I'm sore and achy around my kidneys. Least Montezuma's Revenge is over but I still feel weak - to have the constitution of a child and bounce right back, that's what I want. I was so dehydrated last night that I seriously considered going to the hospital and sue the custard store for my medical bills but I'm not that kind of person (and trust me, if I were then I'd be a millionaire after suing one of the hospitals for REALLY bad service when it came to a doctor stitching my son's tongue up a couple of years ago or a nurse not using gloves when I gave birth).

The hubby is still sick though but not as bad as the rest of us.

Flower delivery woes

Valentine's Day is probably one of the busiest days for flower delivery. Many people want to surprise their sweetie with fresh flowers as a gesture of affection. Having been screwed the last time I tried to accomplish this task, I decided that I would work with a company that I dealt with before: 1800flowers.com. My previous experience was fantastic. I found out that my aunt was in the hospital (in AK). I got online during a training session I was in, ordered the flowers, and got an e-mail a few hours later from a very grateful aunt. How could I go wrong? Huge company with an amazing previous experience. Surely they would be able to handle the large amount of business on Valentine's Day.

I hate it when I'm wrongCollapse )
Dear McD's,

This has happened numerous times, in numerous locations. Maybe it's a small thing, but it's ticking me off.

Either stop keeping the milk you use for coffee in the same fridge as the ones you give to the customers, or start labelling them "COFFEE MILK, DO NOT SELL", or somesuch. I'm sick of getting 1/2 to 3/4 empty milks, but not half as much as I'm sick of getting rude looks for asking for a new milk. I paid for a whole one, I want a whole one, I think that's fair.

Also, if I asked for a sausage biscuit with egg at drive-thru, and I got one with cheese, don't give me a "What's your problem?" look for coming inside and asking for the right order. What if I was lactose intolerant? What if your particular brand of fake cheese made me sick? It's not the sandwich I asked and paid for, I didn't do anything wrong, don't give me a look.

Me.
So, someone just posted this down at customers_suck, and I thought it was much more of a bad service, at the least. Tell me what you think an employee feeling like getting home to drink beer was more important than helping a poor abuse victim should be?

I can't even believe this guyCollapse )

EDIT: Looks like the OP deleted the original.

Mind your beeswax, Subway chickie.

Okay, this probably isn't bad service, but it rubbed me the wrong way for some reason.

I live in a small college town. As such, there is only one Subway franchise here, and I happen to frequent it quite a bit; I love Subway, plus one of my good friends from high school works there, so whenever I'm there and she's working, we have a little chat if we can (if she's serving me, that is; obviously if she's busy working we don't.)

Anyway. Yesterday after classes, I hadn't eaten all day, and I was in the mood for a roast chicken sub. I was starved, so I ordered a footlong, and I was also having a serious protein craving, so I ordered double meat. Anyway, after the toppings/sauces had been put on, I moved along to the cash. My friend (who had made my sub for me) told the girl at the cash what kind of sub mine was, and it was duly rung up.

At which point, the girl at the register went, "WOW that's an expensive sub! What in the world did you put on it?"

I don't know why, but I immediately went on the defensive. Maybe it's because I'm overweight and am always on patrol for rude, ignorant remarks, but when she said that I just felt like, for some reason, I had to explain my food choices to her. And as far as I'm concerned, it's none of her business that the sub was expensive. Yes, it was, but as long as I paid for it, it's none of her damn business what it cost, or what was on it.

Like I said, technically not bad service, but it just....it bothered me. I felt the same as I would if I went to the drugstore to pick up tampons and the cashier commented on my purchase. It's just none of their business. Say hello to me, ask me how I am/how my day is going if you like, and then check me the hell out. Don't comment on what I'm buying, because it doesn't concern you. Gah.

Edit: OK, obviously a lot of people disagree with me on this. That's fine; obviously I was aware when I made the post that it wasn't technically bad service (I even said so in the post); I just think, seriously, that it's not a cashier's business to comment on anything a customer buys unless their input is asked for.

In any case, thanks for the feedback!

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