March 14th, 2007

strawberries

Blockbuster suckage

So, we've recently moved to the area, and were pleased to see that about oh, a minute down the road, was a Blockbuster. With my ex-boyfriend in Michigan, I had enjoyed Blockbuster for many years, with the little Membership Rewards card and earning free rentals, ect. I don't even rerember the movies being that expensive.

So, we walk in. its deadsville. No one is in there, and this is on a Sunday night. Hmm.

So, we walk up to the counter, and a middle aged man asks if he can help us. "Yay, polite service!" I think
Boy was I wrong.

We (me and my new mate) ask him about movie plans. I.E, how to rent movies. I'm very shy, and not sure what to say, so my boy did most of the talking.
He said "Well, we have a Netflix like service where you can order them online, for 17 a month... You could have your movies by Tuesday!"
Now, I don't talk. I'm shy, but this bothered me. I mean, I know they have to pimp their hot, new, online dealie. So this wasn't an issue. I tentively ask, "What about in-store deals? We are literally 2 minutes down the road. We shouldn't have to wait till Tuesday."
So, he pipes up, sounding a little more annoyed that we didn't take his "Free for 2 wks!" coupon for the online thinger. "Well, for 25.00, you can pick out 2 movies and bring them back anytime and keep switching them around...." I said "For that price, sir, we could buy them. When I was in Michigan, my ... friend ... had a small card. A Rewards card. He paid about 2.99 a movie, and got to bring it back in 2 or 5 days depending on if it were a new release, and earned things towards a free movie." Out of the corner of my eye, indeed, I saw somthing mentioning about "rewards".
He gets all evil beadie eyed for some reason. "Oh no, we don't do that here. You can pick from either of our excellent plans...."
I actually get pissy at this point, and I don't ever get pissy at strangers. Let alone talk. "You mean to tell me, those are the only two ways I can rent movies from Blockbuster?"
"Yes." he says without hesitation.
I just say "Thank... you..." and leave.

So I drag my poor boy out, who is astonished I actually spoke up. I have some bad social phobias, but I think that whole debacle just.. yeah.
He had a manger tag on. I don't know if this is particularly bad service or "I'm an idiot!" but seriously, they have their rewards system right? Still? or have they gone crazy? I will NOT pay that much for movies I can buy for the same price.
I liked Blockbuster for their selection of unusual B-Movies, foreign movies, you know, things you don't normally see. Somthing our new friends Family Video unfortunately doesn't carry.

However, going into Family Video, it becomes a Good Service story, because this cute little perky girl actively got up from behind her counter, came said Hi, Introduced herself, showed us around, loaded us down with coupons, signed us up, and we walked out with two movies for under 2.00.
Given, their selection is much much less than Blockbuster, but I seriously don't even want to think about blockbuster anymore. Certaintly not this Blockbuster. >.<
This was a couple days ago this occured, a Customers_suck post reminded me of it.


EDIT:
To be said, I can see where I was wrong as well. However, him not covering everything (c'mon, I'll even go as far to say "Him not observing me as a dimwitted idiot") is kind of.. yeah suckage. What if I genuinely didn't know to just bring up a video? it was my attempt at good customer to come to him first in the case of a ton of paperwork.

That said, I can see where the online deal is great if you rent a lot of movies. For a family of 2 on one paycheck, who rent oh, 1 or 2 every 2 wks, its not. :/

Carry on, folks! :)
  • Current Mood
    complacent complacent
september_nine

Charter Communications

I'm in need of some advice about a bad service situation. Actually, I don't know if it's so much bad service or an unfortunate situation.

I've had Charter for about six months now, I've been paying $65.15 a month for cable internet and tv. I just got my bill a couple days ago, and the total was $99.16. I was a little miffed, but figured it was a billing mistake (like the time I got a bill for one penny) so I called customer care to sort things out. I was then informed that the reason my cost went up was because the promotion I was signed up for ran out and now I'm being charged for the "real" cost of the services.

The thing that bugs me is that I was never informed that I was signed up for a promotion. The way the guy explained it when I signed up was that there was a special "student rate" (I live in a giant collage town where big businesses fight for student's money with usually awesome discounts). I understand that there was probably just a miscommunication about the fact that there was an expiration date on the student rate, but the problem is, I can't really afford ~$100 a month for cable/internet. My roommates and I could barely afford the $65.

When I talked to the customer service guy he explained that I wasn't allowed to be resigned up for the promotion because I had already used it (but would I like to upgrade for a new promotion?).

Do you think there's anything I can do or do you think I should just give in and downgrade/cancel my service? I've emailed customer care with the situation just in case someone with some power (and some sympathy) can help out.

Thanks in advance for the answers.
Tiger Tiger

Restaurant, again...

I was at a nice enough restaurant last night, and they had two vegetarian mains on the menu. One had blue cheese involved, and I asked the waiter if it was possible to have it without the blue cheese, or if the mushrooms were pre-prepared that way. He assured me they weren't, and asked if I'd like a small amount of blue cheese so the taste wasn't too strong. I told him I'm dangerously allergic, and said again that if they were pre-prepared I'd take the other vegetarian entree and that would be fine.

Two of my three baked mushrooms were fine. The third had obviously had some blue cheese scraped off it. I couldn't see it or taste it, but the instant reaction (it looks like anaphylactic shock, only it isn't likely to be fatal unless I swallow my tongue) said it was there.

Don't lie to your customers. They might expire.

TD Bank

Another bank suckage!

I'm hoping to reunite with my sister tomorrow, so I got my paycheck early and went out to cash my cheque. My credit union was closed, so I decided to stop by the grocery store. I know once upon a time I could cash cheques at the grocery store. They said no, but they recommended TD Canada or however the name is. So, I walked up to TD (I don't have a license, but I'm in such a central location that it doesn't matter.) I was starting to panic a little and I was weary and emotional from having a very shitty day. I'm part of a personal development leadership group Inside Out, and last night was my last Living Proof meeting. I had a very hard night, and when I went to work, my good friend Lisa grilled me about it. So by the time I ended up at the bank, I had been crying/was still trying not to cry.
When I finally get to the counter, I ask the woman if I can cash my cheque. She asked me if I was a member of the bank, and I told her that I had decided to stay with credit unions (as I was originally raised with a credit union, blah blah, previous post!) She said I could not cash my cheque. Fine, okay.
"Not even with fees?" I ask, hopeful.
"No, we don't cash cheques. You'll have to go to CIBC where the cheque comes from, or your bank."
"Oh. Um... do you know anywhere that's open I can go to cash my cheque?"
"No, go to your bank."
"They're not open right now."
"Well that's what you get for banking with a credit union. You need to switch. I'll make you an appointment."

I couldn't believe she would use such a tone in such a belittling and insulting way when I was standing there in tears, just asking simple questions. She was so rude, I'd never switch to TD, no matter how good they are. It may seem like mild bad service, but the attitude was just so shockingly offputting I was stunned for a few moments.

Needless to say, I went to one of the cheesy Cash Stores and got my money with a $10.00 fee and a $6.00 one time setup. Fine with me in an emergency!

I'm pondering whether her rather biting remark is worth filling out a complaint form about. Opinions? :)
  • Current Mood
    tired tired
ballerina

Wendy's & Big Lots

just some annoying service. one is recent, one is from a few months ago.

Wendy's: one night me & my best friend head out to Wendy's to grab her boyfriend something to eat. we order a triple burger combo [he can EAT!] with a Dr. Pepper, no ice. I ordered his food, and I emphasized "NO ICE", as I have sensitive teeth [as well as he does] and I completely understand why he doesn't want ice. we pay for the food [we're in the drive-thru], and the rude cashier short-changed my friend by a buck. not a big deal, but still. so we roll up to the 2nd window to pick up the food. we told the chick who gave us our food that my friend needed an extra dollar, and she was so rude. she scoffed and went "um I'm pretty sure you're just counting wrong.. how much change did she give you?" we assured her that we were owed a dollar, and she returned a moment later, thrusting a dollar bill in my face. we get the food.. and the drink, with ice. when I said "excuse me, sorry, but this is supposed to not have ice in it". she scoffed yet again, snatched it out of my hand, then thrust me an ice-free drink with a stone face. I thanked her, and she didn't respond what-so-ever. no "you're welcome" or "have a good night" or anything.

Big Lots: same best friend.. me & her parents go to Big Lots (a discount store one level up from a dollar store, for those who might not know what it is) to buy some things for their house. when we're getting checked out, my friend grabs me & her both a 20oz Coke. First thing - our cashier was really strange. in the middle of ringing up our items, she walked all the way around the counter just to check out some blinds we were getting. o.O oookay? like it couldn't wait. anyways.. we pay.. walk out to their truck, and as I'm drinking my Coke I'm thinking "damn this drink is REALLY flat".. turns out the drink expired January 29th. this was maybe a week ago. not a big deal.. I go back into the store, explain the situation to our cashier. she thrust her hand out, said "here.. give it to me. now go get another one" and snatched the coke. I dug around in their cooler for a good 5 minutes because almost EVERY single drink was expired (some had went bad around CHRISTMAS - yuck!).. I know it wasn't *horrible* service, but she had an apparent attitude, and acted like I was wrong for returning an expired, flat drink.

ahh. <3 retail.

Wendy's

A friend and I went to Wendy's a few weeks ago and had definite bad service. I think most of it was management or coworker bad service, but we only really interacted with the guy at the main counter.

1. There was only one guy at the main counter, who was obviously new, who had no one helping him, who had a line.
2. We were in line probably 5-10 minutes before ordering. When we walked in, the people in front of us had already ordered and were just waiting on their food.
2a. There were a few other employees who kept walking up to the second cash register, pushing some buttons, then walking away. Maybe they were clocking in or out or something, I have no idea, but it was false hope. :(
3. When I finally got to order, I was ordering several things from the dollar menu (yay cheap). I got to the second item and he said "Wait! I messed up. I have to get a manager to void this." So I wait a few minutes while he walks to the back, gets a manager, who comes up and voids it after staring at the screen a few seconds and jokingly saying "Ha, I forgot what I was doing for a minute!" There are at least 3 or 4 people behind me in line.
4. Finally the guy at the counter gets my whole order, and he himself has to go run around to get it. Most people behind the counter (at least 3! no kidding) were just standing there staring at the wall. The guy at the counter fetches all of my food slowly, without gloves, getting his hands all over my frosty and fries. Ick.
5. My roommate goes next, orders, pays, etc. She pays with her debit card after he tells her that her total is $6.something. The drawer on the register pops open and he begins handing her $6.something. She stares at him and kind of goes "Uhh..." and he asks if that's the wrong change or something. She replies yes, and he asks what she gave him, and she says "a debit card!" He looks surprised.
6. As we are leaving there are probably at least 5 or 6 people behind us now in line. Ugh.

Total, we probably spent 20-25 minutes in the restaurant. The guy at the register was nice and tried to be helpful, but it was obvious he was new and no one was even trying to help him. Luckily both of our orders ended up ok, although mine was a bit cold since I waited several minutes while my roommate was getting her food. Overall, bleh.