March 13th, 2007

Strong and Free Canada

Bikini Village Update

The conclusion to the Bikini Village crap service. I'll never shop there again and neither will anyone in my family.

The manager from Bkini Village called yesterday - she waited until noon to call, but whatever. She was bitchy right from the beginning. She said the only thing she could do was exchange to tankini I was having a problem with and that she had to be the one to do the transaction. She was only there until 2pm and then would be in and out all week. So I packed up the kids and rushed over there to end this shit. She was a bitch in person too. She told me:

-IF the tankini had stretched in the water it would not have gone back to its original shape. ( did.)
-That she's never heard of one "floating" before. (ditto)
-I should never have bought this suit if I was planning on using it in a pool because this material would fade after only about 5 times and then I would have been coming in to complain about that. (WTF?? Can't use swimsuit in pool? I'm just coming in to complain?)
-I should have told the salesperson that I was planning on using it for aquafit because they never would have sold me this suit. (Well...they did. Out of the 2 suits I bought, this is the one they said would be better for aquafit because it was more supportive.)
-She would only exchange it for a polyester 1 piece suit that would last in the pool. (lucky me. a suit that I could have picked up for half the price somewhere else that isn't even pretty. yippee.)
-She checked the fit of the second suit and said that it fit well and that I probably shouldn't have bought a suit like that either because I'll want to go in the water with the kids. (Its not like I'm buying some skimpy string bikini - its a supportive tankini with full coverage and thick straps.)

I ended up picking out a 1 piece that was okay, but certainly nothing special. It was 10 dollars cheaper than the tankini I had the issue with. When she got to the cash she told me that I would have to pick out something else in the store and PAY THE DIFFERENCE because she couldn't give me any money back. I asked for a credit note and she said that she would do that, but what was the point, because they never have anything for less that 10 dollars in the store anyway, so I was going to have to pay more at some point. I ended up grabbing a pair of 15 dollar sandals that I didn't really need. She brought them up to the cash, rang them in and in the bitchiest tone of voice, told me "Oh, looks like this is your lucky day - these are on sale - you only owe me a quarter." The entire time I was there she ranted about how I shouldn't have bought the tankini in the first place - as if it was my fault that her salesperson sold me something she shouldn't have. Ugh. I wasn't in the mood for arguing. I had both kids with me, so I just kept saying that I wasn't told any of that when I bought it. As she was ringing everything up, she made another comment about it so I told her that she needs to better train her staff and to stop taking it out on customers when they fuck up because customers like me will never come back. She didn't apologize once. Not once. After I said that she repeated that I must not have told her salesperson that I was doing aquafit. I didn't bother answering the bitch. What would be the point? I gathered up my lovely kids and got out of there, never to go back. Since when are swimsuits not supposed to get wet or go in a pool? Fuuuuuuck.

Poor customer service on Bikini Village's part:

1. Not training their employees to sell products that meet customer's needs.
2. Not calling me back for 3 days.
3. The store manager needs approval from the district manager to exchange a defective item.
4. The manager's attitude in general.
5. The manager's constant accusations that did something wrong when I bought the suit.
6. Not being able to return a defective product for cash back, then asking a customer to buy something else, knowing she will have to pay more.

I just wanted to give an update to the situation. Can we all avoid turning this into an argument about how tankinis are supposed to fit? Obviously people wouldn't be buying so many of them if they aren't meant to get wet.

Microsoft and UPS [with a dash of Purolator]

Long-time lurker, first time poster.

I've heard plenty of stories about crappy purolator, Fedex, UPS, and USPS stories, and I had hoped I would not add one of my own.  In the making, and hope there's still chance to be resolved *sighed*.

  My boyfriend's Xbox 360 has been having issues since he bought it two months ago.  After phone calls with Microsoft, it was decided to send it in to their repair centre.  Microsoft now has their "Xbox coffins" they send out with instructions on what they need to repair/get their xbox, and makes it easier for everyone to go through this.  It was originally sent (the coffin from Microsoft) via Purolator.   Purolator arrives to his place, no ones home, and decides to call and them him this a few days later.  When he gets the chance to go by and pick up the box, they had already sent it back [wonderful].

Another call into Microsoft and it's decided to just send it in himself and Microsoft support tells him the information needed in the box with his xbox.  
Packaged up with all the information, we go to UPS, fill out the slip, send it off.
We get an email from UPS saying the package is on it's way, tracking info stuff.  However, the name on the email is the name of his roommate, not him [and we didn't screw up on the slip].  We didn't worry too much, because we know the right name is in the box and on the box.  Few days later, another email saying it was delivered to the MS Repair centre and signed.  
Two days afterward, he decides to call Microsoft to check up on what might be happening.  They don't have a record of it arriving or having it, and UPS is content since it's been delivered, nothing wrong happened.

So now his Xbox is apparently sitting in a void  somewhere, while we enjoy a 360 harddrive with nothing to use it with >_<

Turns out the suck was on Microsoft's side.  His original service number was closed about a month ago, and through the various phone calls no one told him this so he could get a new number, so it just sat there, untouched, because the service number had been closed, without even intention of maybe.  So, if he hadn't stuck through the holds and etc, it would  have sat there... forever? O_o

A mild bad_servicxe overall, except when you just popped something that cost you $500+, you tend to be overparanoid.

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(no subject)

I'm giving a recital in a week and a half, so I've been looking for dresses.

I'm a size 18 or so- not thin, but not so big that they should have no dresses that fit me. The first place I went, the shop assistant pulled out dresses in 3X and said "Well, this is the largest size we have, but I think it'll be far too small for you." Grrr. I've tried those dresses on before and knew that the one she was holding actually was a bit loose on me. I got fed up and left.

I decided to wear the same dress I wore for a ball last year, but went to a bridal shop to look for elbow-length gloves. The "lady" behind the counter was so snotty, I couldn't believe it. I asked about black gloves and she told me they didn't carry them in stock. Ifigured they might not, and hardly thought this warranted a put-out expression and exasperated voice, but asked how long it took to get them. She said a week, and I said that's fine, I'd like to order a pair. I was then informed that they were $49 plus shipping, I'd have to pay in advance, there was no way for me to try on any kind of glove in the store, and if they didn't fit, "that's too bad". I asked if there was any kind of exhange programme in case they didn't fit and asked if there were sizes. She told me "one size fits all", I told her I usually have trouble with gloves fitting (I have long fingers) and looked me up and down and then said "well, at least it fits most. I can't alter the width of the gloves!" I wanted to smack her, but I settled for saying "Well, I don't think I'm going to go with these after all" and walking out.

I run into this all the time. I hate people.