My sister and I went to Victoria's Secret this afternoon. There are three different malls all within a half-hour vicinity from my parents' house and my apartment in the Portland-Vancouver metro area, and we've inevitably shopped at all the VS locations at one time or another. Frequently. Always, I've had a pleasant experience and if I couldn't find my bra size in a particular style that I liked, they would call the other locations to see if it was in stock there. Never a problem. Until today.
We walked into the mall this afternoon, went to Barnes and Noble, Nordstrom, and then went to VS before we left. Now, the mall is in the middle of a major remodel, so it's a little crowded. VS was chaotic, but the salespeople were very helpful and helped us find a couple things. Their Secret Embrace bras (SO comfortable) are currently "Buy 1, get 2nd $15 off). My sister wanted a couple but didn't have her card, so we used my store card to purchase them and we got in line to pay. Here's where the bad service comes into play.
The salesperson that we ended up being cashed out was quiet. I normally don't mind at all, because hey, sometimes I don't want to make small talk. I can deal. However, she gave off a vibe kinda like she didn't want to be there. There was no hello, no asking if I found everything okay, etc. Typical customer service questions when purchasing items. Her attitude was just screaming "I don't want to be here!" My sister requested that the two Secret Embrace bras be put in a separate bag from the sports bra and underwear, and the girl just STARED at her, like she couldn't believe my sister had the nerve to ask politely. She acted very put out about the whole thing and didn't even bother to wrap the items like they normally do. I don't know if they're supposed to and honestly don't care, but the entire time my sister and I both felt like we were not welcome due to her attitude. Quite honestly, I was just about ready to tell her, "You know, if I'm putting you out, void the entire order. I'll go to a different location."
The kicker though, was when I got my credit card back. Those counters in the stores can be hard to pick a credit card off of, since they're kind of slick. However, I have NEVER had someone THROW my credit card at me. Ever. I handed it to her so she could compare signatures like it asks on the debit machine. She threw it back at me when she was done. No thank you, nothing.
I was livid. The second Jennifer and I got out to the car, I pulled out the receipt, called the store, and requested to speak to a manager, then calmly explained what happened and described the girl down to a tee. The manager was appalled at what had happened and apologized profusely, assuring that she would "definitely do something about it."
I mean, being quiet and all because you're tired due to the fact that you've been run ragged all day and the store is crazy, I can understand. But having an attitude, throwing my card back at me, and acting like we're putting you out because of a simple request? Drop the attitude and at least PRETEND like you're having a good day. Saying "hello," "thank you," and "how are you doing?" is NOT that hard. That's basic customer service. Hopefully the manager will actually do something about that woman, because that is no way to treat a customer.
I needed new windshield wipers and so did Steve, another coworker/friend of mine so we decided to make a day of it and go get them and then go to the mall. He said that going to Wal*Mart would be good since it's cheaper and they install the wipers for free. Sounds good.
We get to Wal*Mart and we wait a few minutes for the girl to get to the auto counter (I'm an adult, I can wait a few minutes) and I give her my auto orders (I decide to also get my oil changed), she lets us know it will be about an hour and I hand her my keys. The last thing I ask her is that if the car is moved and left someplace that the doors are at least locked (I didn't even say "armed"). She says fine, goes out to move my car, comes back, gets Steve's order and we wander off to get food. I see my car sitting there and say "Let's see if she listened" and went to check and what do you know...my doors are unlocked. *sigh* I lock my doors. Steve was worried that they didn't have my keys but I let him know that she had them because when she walked in she was using them as a stylus on the hand held machine she was holding.
*lunch lunch lunch Marni suddenly gets bad stomach cramps and we walk back to Wal*Mart*
I already know my car is ready because I see the guy speed around the parking lot and pull it into a space. Good news is that he armed my car. Thanks dude!
Cue Steve and I walking into the place where they do the work and being told "She'll be there in a minute".
Cue Steve and Marni standing there for literally 15 minutes (yes, I timed it). After about 10 minutes I looked at Steve and said "I swear, I'm about to walk outside and ask 'Is anyone coming because I'm late for my abortion?'" Steve wanted me to do it. :) The worker FINALLY came and I let her know that she didn't lock my doors.
It was just so annoying...