March 3rd, 2007

catfish

(no subject)

I guess this isn't really bad_service yet, although I think the property agent should have told us about it.

So I finally moved out of the house with all the problems (I'm too lazy to link my previous posts, but there were a couple of them whinging about the lazy cheapskate landlord and property agent), and my fiance and I moved into a new place today, about 10 minutes down the road.

It seemed great, 3 bedrooms, large, great location, rent not too astronomical. Until tonight, when we decide we'll have a bath. We're hot and sweaty and smelly from moving shit all day long, and we're really looking forward to it. Then we realise whoever lived here before stole the plug for the bath. And the sink in the bathroom. And the other 2 plugs in the house don't fit. Fine, says I, we'll just put a plastic bag in the drain and one of us can sit on it until we buy plugs tomorrow. So I turn on the hot water tap, and the thinnest, slowest stream of water comes out. And takes forever and a day to get hot - and still hasn't even covered the bottom of the bath. We decided to forget that, and have a shower instead - we turned on the hot water as far as it would go, and it was only slightly more than a trickle. Once I turned on the cold tap pretty much at all it got too cold to have a shower in, so it has to be the trickle-stream or nothing. My fiance went out and removed the spider cage (a huge wooden frame around the electric hot water system housing spiders and whatnot - stupid idea) and has a look at the hot water system, but there's no buttons or switches or anything to indicate we need to do anything. And besides, it's not like we're getting NO hot water, just not enough to shower/bathe in, and it would take half an hour to fill a sink to do dishes.

I am seriously unimpressed - we now have to go back to our old house (our lease ends on the 7th so although we've moved all our shit out, our utilities are on until then) and have a shower. Since it's Friday night, we can't contact the real estate people until Monday. There is a 24/7 number on the lease, but it's for emergencies - is not being able to shower an emergency? I have no idea. I'm just really shitty, and if this is a permanent thing - ie a feature of the property that's not going to get any better, can we break the lease because we weren't told about it? A shower is seriously not doable here. Can anyone help? As if it's not enough that there's dog poo on the back lawn from the previous people we've asked to be cleaned up, and insecure windows we've asked to be fixed. I can deal with that, but not with no showers.

Was this bad service?

I didn't think it was at the time, but more and more I am thinking it was now.

A few weeks ago I had just woken from a long nap, starving, and there was no food in my apartment. Since it was late at night and I was really tired, I ordered food online to have delivered. The amount came to around $13. I only had $20 bills in my wallet at the time. When the delivery guy showed up, he informed me that he didn't have any change. NONE. Now, I was only going to ask for about four dollars back, and he didn't even have that much on him. He made it seem like it was my responsibility to have the correct amount of change. Since I was really tired and grumpy and hungry I just gave him a $20 bill and told him to keep the change. He acted grateful, but I'm starting to think that he didn't bring change on purpose. Isn't it a delivery person's duty to make sure he's able to give customers change? It's not like I was trying to pay with a $100 bill or something. He was the one who should have been responsible.

Had I been less out of it I might have tried to go to the front desk at my apartment and ask them if they had change, but all I was thinking about at the time was food.

What would you do if you were in that situation? Would I have been right to tell him that if he can't give me change, I can't just give him a huge tip, since it's not my responsibility to make sure I have exact change when I order food? Just curious about how I could have handled the situation, besides paying with a credit card instead (which, of course, I would have to have specified before I ordered).

Maybe it was an honest mistake on his part, but I have my doubts.