Cashier: Please enter your PIN...
Man: *enters PIN*
Cashier: Wait - you're not Caroline [Surname]!
Man: *shifty feet* No, uh, that's my girlfriend, she asked me to take out €1500 from her account.
Cashier: Oh. OK! *counts out cash*
Would it be too much to ask that the cashier pick up the phone beside her and call the number that's on her screen that belongs to the account holder to ask if she really had authorised a massive withdrawal?
Here is my bad service yesterday. I ended up at the doctors office with my caffeine wired two year old (she gulped down a ton of my un sweet tea before I could confiscate it from her grubbies) for a sinus infection. Everything goes ok, I get seen, get some scrips and go to pay. I sign the form and hand it over and the receptionist tells me that I owe 2.50, would I like to take care of that too? Ummm, no, because I shouldnt owe 2.50. See, when I go to the doctor I pay full price-reason being is that I have a 5000 dollar deductible. Private insurance, crazy circumstances, a whole other rant in itself. But anyways, I always tell them when they ask my co-pay "Full price". So, tell me, how is it that I can owe 2.50? This is on top of the fact that I DO receive a discount from my insurance for using this office, 75 cents for going there, and then odd amounts off depending on the doctor I see, however, their office has never sent me a refund and when I say full price, they dont take off the discount and I pay what every Joe Shmoe pays....so really, they probably owe ME a considerable amount at this point in time that I have just been gracious enough to ignore because hey, I like my doctors.
Well, I wouldnt have been so pissy over 2.50, except for the fact that the receptionist had an attitude about it AND decided to ignore me while I am wrestling with my caffeinated toddler trying to figure out 1)how I could owe their office 2.50 and 2)just trying to find out how much I have to pay for the visit, to talk to some twitty woman about some jeans she had brought in to the office for sale. When I finally got her attention again she rolled her eyes like "oh, you're still here?" and asked me if I was going to take care of it or not. I told her I would pay for the office visit but no, not the 2.50 as I will be investigating that since I tell them every time I go that I pay full price and if they miss-charged me then its not my fault, its theirs.
So now, I have a computer print out of my office visits and what I payed (and it really makes no sense to me but anyways) and I will be receiving my explanation of benefits for the past two years from my insurance company next week. Next, I am going to add up all the EXTRA money they have received from my insurance company and then go in and inform them of how much money they actually owe ME. I know its a measly 2.50, but its the principle of the matter. When I over pay at my gynecologists office, they cut me a check and send it out, but this office has not ONCE done that, and the receptionist needs a swift kick in the ass and some lessons in customer service.
All the pizza stories reminded me of one of my own.
My boyfriend and I had an apartment together, and we're both huge World of Warcraft nerds. One night we were raiding with our guild, and ordered some pizza from Papa John's. The pizza gets here, and the guy comes in, asks us about Warcraft, makes smalltalk, and eventually we get him to leave but he was there for like 5 minutes. We were just completely flabberghasted by that. What are you even supposed to do in that situation?!
Also, he left the warming bag. ON OUR COUCH. I met him outside with it so he wouldn't come in again .-.
After that, we never ordered from that Papa John's again for delivery. We never wanted to see that guy again.