I'm actually looking for a bit of advice with this one.
I bought two Soulmark pendants from www.soulmark.com for my fiance and I for Valentine's Day. The deal is, you do a quiz on the site for both you and your partner, and it tells you if you match or not. My fiance and I matched, and it had quite a nice little blurb about how we fit together that actually seemed accurate, so I thought it would be a cute idea to give him the pendant and that. Plus, they had a discount deal on if you bought two of them. So I had to choose between sterling silver and rhodium pendants. I'd never heard of rhodium, and after a bit of research showed that it often stains skin, I figured sterling silver would be better (even though it was more expensive). So, I paid for the pendants by credit card and waited.
Not long after, they appeared in the post, and I excitedly opened them up to see what they looked like. They looked a lot less wonderful than they did on the website - the website had said they were hollow in the back, and they were - but the back was also pitted and bumpy. The front was shiny enough, but looked...I don't know, just low quality? Also, there was no paper or anything with the blurb about our two Soulmarks fitting together, just one for each Soulmark, which wasn't the point - I ordered them as a Valentine special together. They also came on cheap black plastic, but I figured we could put them on chains we already had (we'd been wearing sterling silver commitment rings, but since I got my engagement ring I stopped wearing mine - how many rings do I need? Hehe). So despite all this, they still looked ok, so I put them away for Valentines.
So, on Valentines, I gave my fiance his, and he liked it and put it on. I tried to go onto the Soulmark website to download the blurb about us, but the website was down. He first put it on with the black plastic rope, but then decided it was uncomfortable and decided to use his chain. As he took it off, the rope broke in half. Wonderful quality there. Anyway, in the week that followed, I tried a couple more times to access the Soulmark website to get the blurb, but no dice.
So now, only a week and a half after I have given my fiance the pendant, it is tarnished to hell. Black streaks down it, it looks AWFUL. Now bear in mind before this he was wearing a sterling silver ring around his neck for a year, and it didn't tarnish at all. Mine is also tarnished, though not as bad as his. So I go to access the website again, because I am seriously not impressed. I doubt it's silver now (there are no markings on the inside to say it's sterling silver, and Mom said there should be), and I want to complain and possibly ask for a refund. However, the website is still down. How can I contact them? Is it possible for me to get my money back do you think, or do a chargeback (bear in mind I have NO experience with chargebacks and only have the vaguest idea of what one is), or something? I'm really pissed that what I thought would be a lovely gift has gone so bad already.
So - we're planning a winter camping expedition and my husband managed to wreck a snowshoe binding. Since we couldn't find any locally (well, it IS February; most places have sold out), he ordered some online about 10 days ago, to be shipped FedEx. They were supposed to be delivered last Thursday.
Well, the package didn't show up and when he went to check the status it said it was in the local office with an invalid address. Now, our street apparently has two "official" spellings, and nobody is ever sure which is right. Post Office says one thing, most maps (and the one remaining street sign) say the other, so it's a coin-toss which one any given delivery entity will accept as "correct." In this case, instead of actually calling the contact number for the parcel they flagged it as a bad address... so he called FedEx's main customer contact number on Friday to clarify the situation. Gave them both spellings for the street as well as detailed driving directions on how to find the house - we're the ONLY ones on the street and highly visible. "Great," they said, "you'll get that Monday."
... but, the package didn't show up yesterday as they promised, and it's still flagged "Invalid Address." A second call to FedEx just confused the CSR - she could see we'd called in with the address, but that the local office was still holding it. And now there's a second one they're holding. And they have still not called us even though they have the contact information.
The best bit? We're about 2.5 miles away from the local office, and the street (and house) have been here for almost 200 years.